Made an appointment for eye strain. When I got there, the receptionist thought I was there because…read moreof a referral that was made nine months ago that I new nothing about. I told her to skip that referral appointment and just check me out for eye strain. I was called back to an exam room, and the optometrist (Van Orman) started treating me for the referral instead of eye strain. I stopped him and told him I was there for eye strain. He stopped, looked at the paperwork he received from the receptionist, and said he was doing what the paperwork said he was supposed to do instead of double checking with the receptionist. He insisted on continuing what her was doing (instead of checking for eye strain), so I got up and left the office. I was charged for the work that the optometrist started, which was not what I was there for. I paid it, but after I got home, I decided I should not have paid for services I didn't ask for. I contacted the vision clinic and asked for a refund. They wouldn't budge. I disputed the credit card payment with the credit card company, and they agreed that I should not have to pay for something I didn't ask for. So the credit card company refunded the entire charge. I went to this clinic when Dr. Thompson was there and he was terrific. As long as the current receptionists and doctor Van Orman are there, I will never go back.

The rudest receptionist EVER!!! Don't bother!!! I liked Dr Thompson, but refuse to be treated in…read moresuch a nasty, condescending manner!

I was having less luck with new glasses and began to wonder if they'd been made improperly. And…read morethen the opthamalogist at Costco recommended cataract surgery. I was surprised. I went through with it. To say it was life changing isn't strong enough. I see clear - even in dim light. I discovered there are way more stars in the night sky than I knew. Reading doesn't tire out my eyes anymore. And eyeglass prescriptions are not only infrequent going forward, they are cheaper because I no longer have to pay for the polycarbonate lenses.

I scheduled an appointment three weeks in advance, only to receive a call after 5 p.m. the night…read morebefore informing me that the appointment had been incorrectly entered by the call center and would need to be rescheduled. That alone was frustrating and unprofessional. What made it worse was the call itself. Heidi, the representative who contacted me, was rude, dismissive, and clearly not suited for customer-facing work--especially not at the end of the day when she seems unable to manage her attitude. Her tone made it clear she had no interest in helping resolve the issue she was calling about. This experience was enough to convince me to take my business elsewhere. If this is the level of service you consider acceptable, I won't be the only one.

I really like this doctor! He is articulate, very forthcoming with info, efficient and pleasant…read moreabout conducting exams. He offers options and explanations that make sense and encourage good choices. In agreement with others, though, to me the office staff does seem a bit quirky and uncooperative. However, this is a small-town practice, and I don't expect or want big-box handling. I look forward to my visits.

The dr was always INCREDIBLE !!!His wife now thats where his business took a nose dive . I hate…read morehate hate to write anything negative about anyone . But no matter how many times i tried to call she was always rude and argumentative. I could count on one finger actually zero fingers how many times she has ever been pleasant. Shes argued with me about bills i supposedly owed only to find out when i pointed out and sent her the confirmation of her receipt she wrote showing i paid it off to finally prove it was done . The drs incredible his wife...... well you decide.

I have been seeing Dr. Cynthia Bidgari for over 7 years, and she has always been brilliant, as well…read moreas the men personnel that work there. But there is an individual woman who has time and time been downright rude. Dr. Bidgari has since taken a job elsewhere and I have had just about enough of this rude individual. I have now been told I have to pay per page to get my medical records.

I found Dr. Bidegary-Tok to be efficient, highly skilled and enjoyable as a person. Due to some…read moremedication, I am taking, I have some special needs and required a couple of appointments. Doctor Tok was absolutely terrific. How she made an eye exam fun is hard to explain, but she did. I also found her staff very nice.

Dr. Reis has been an excellent provider of eye care. For my first appointment I mentioned…read moreirritating flashing and floaters. He did a thorough exam and immediately referred me to a retinal surgeon for evaluation. He has since closely and carefully monitored my eye health. Having moved to the Olympic Peninsula from a major metropolitan area, I have experience with the care of ophthalmologists at a large university hospital. They may have been top in their field but I have received no better care than I have by Dr. Reis. I trust him implicitly. One note for those seeking an appointment with Dr. Reis, I was informed this practice has been purchased by a new team of ophthalmologists and Dr. Reis is no longer working there. I hope to follow him to his next location.

He was just great. Did everything correctly very through and efficient. Very personable. I would…read morerecommend him to everyone.

Ordered a pair of computer glasses, after getting an eye exam from the connected office. They came…read morepromptly and are working well. Price was exactly as quoted up front.

Was in and out fast great service. And was half the price of lens crooks in Silverdale.read more

There are people out there that have to go to work and then there are people that want to go to…read morework. When I showed up today, I was greeted with a smile from every employee, and these people wanted to go to work. There was no fake smile, there was no this isn't my job. They were working together in a very positive way.

Dr. Chen and Dr. My have gone overboard to diagnose and treat my multiple eye issues over the past…read more2 months. They have fit me in when I had issues and referred me out quickly, as needed. I feel confident in their expertise and feel privileged to have them as my Drs. The office staff is phenomenal, especially Abby at the front desk. I cannot recommend them enough! Awesome group of people!

I just talked to the Receptionist and she was the most RUDE professional I have EVER dealt with!…read moreDon't bother!!!

Dr Thompson is a top notch optometrist. He had provided me with great care in dealing with/caring…read morefor my inflammation/auto-immune issues that affected my eyes. He is thorough and provides excellent care to his patients. He is dedicated to sharing his knowledge and expertise in a clear, concise and easily understandable way. I highly recommend Dr Kirk Thompson for all your eye care needs! Without hesitation.