Made an appointment for eye strain. When I got there, the receptionist thought I was there because…read moreof a referral that was made nine months ago that I new nothing about. I told her to skip that referral appointment and just check me out for eye strain. I was called back to an exam room, and the optometrist (Van Orman) started treating me for the referral instead of eye strain. I stopped him and told him I was there for eye strain. He stopped, looked at the paperwork he received from the receptionist, and said he was doing what the paperwork said he was supposed to do instead of double checking with the receptionist. He insisted on continuing what her was doing (instead of checking for eye strain), so I got up and left the office. I was charged for the work that the optometrist started, which was not what I was there for. I paid it, but after I got home, I decided I should not have paid for services I didn't ask for. I contacted the vision clinic and asked for a refund. They wouldn't budge. I disputed the credit card payment with the credit card company, and they agreed that I should not have to pay for something I didn't ask for. So the credit card company refunded the entire charge. I went to this clinic when Dr. Thompson was there and he was terrific. As long as the current receptionists and doctor Van Orman are there, I will never go back.

The rudest receptionist EVER!!! Don't bother!!! I liked Dr Thompson, but refuse to be treated in…read moresuch a nasty, condescending manner!

I have stopped in to Pacific Eye Care twice now over the past couple of years while visiting…read morefriends in the area. I randomly walked in with minor eye irritation issues, and both times the staff were welcoming, friendly, and attentive. To me, this demonstrates community - a business that cares enough to take the time to help someone who just walked in off the street. Thank you to everyone who works at Pacific Eye Care! Lisa from Portland

Find somewhere else to go. You could drive to Alaska, take…read morea cruise and return with your tales of Glaciers, Bears and Whales, then disembark, walk until you find any Eyecare office in Anchorage, and you'd still beat the wait times offered at Pacific Eyecare. I'm sitting here waiting... still...and thinking about opening up my own Eyecare business here in P-Town. I have no relevant experience, no medical equipment and no frames to sell. I'd just hang a sign on my door that says "We are not Pacific Eyecare". It would be an overnight success!! But seriously.. Do yourself or your loved ones a favor.. Go somewhere else..

The dr was always INCREDIBLE !!!His wife now thats where his business took a nose dive . I hate…read morehate hate to write anything negative about anyone . But no matter how many times i tried to call she was always rude and argumentative. I could count on one finger actually zero fingers how many times she has ever been pleasant. Shes argued with me about bills i supposedly owed only to find out when i pointed out and sent her the confirmation of her receipt she wrote showing i paid it off to finally prove it was done . The drs incredible his wife...... well you decide.

I really like this doctor! He is articulate, very forthcoming with info, efficient and pleasant…read moreabout conducting exams. He offers options and explanations that make sense and encourage good choices. In agreement with others, though, to me the office staff does seem a bit quirky and uncooperative. However, this is a small-town practice, and I don't expect or want big-box handling. I look forward to my visits.

I was having less luck with new glasses and began to wonder if they'd been made improperly. And…read morethen the opthamalogist at Costco recommended cataract surgery. I was surprised. I went through with it. To say it was life changing isn't strong enough. I see clear - even in dim light. I discovered there are way more stars in the night sky than I knew. Reading doesn't tire out my eyes anymore. And eyeglass prescriptions are not only infrequent going forward, they are cheaper because I no longer have to pay for the polycarbonate lenses.

I scheduled an appointment three weeks in advance, only to receive a call after 5 p.m. the night…read morebefore informing me that the appointment had been incorrectly entered by the call center and would need to be rescheduled. That alone was frustrating and unprofessional. What made it worse was the call itself. Heidi, the representative who contacted me, was rude, dismissive, and clearly not suited for customer-facing work--especially not at the end of the day when she seems unable to manage her attitude. Her tone made it clear she had no interest in helping resolve the issue she was calling about. This experience was enough to convince me to take my business elsewhere. If this is the level of service you consider acceptable, I won't be the only one.

There are people out there that have to go to work and then there are people that want to go to…read morework. When I showed up today, I was greeted with a smile from every employee, and these people wanted to go to work. There was no fake smile, there was no this isn't my job. They were working together in a very positive way.

This new team did a lovely job with my elderly in-laws who are pretty frail. Everyone was very very…read morekind and patient with them. The in-laws were a tad nervous as they had been patients of beloved Dr. Reis (who has since moved to Lincoln Street Eye Care in PA). But rather than drag them to PA we stayed with North Coast and all was well!

Dr. Reis has been an excellent provider of eye care. For my first appointment I mentioned…read moreirritating flashing and floaters. He did a thorough exam and immediately referred me to a retinal surgeon for evaluation. He has since closely and carefully monitored my eye health. Having moved to the Olympic Peninsula from a major metropolitan area, I have experience with the care of ophthalmologists at a large university hospital. They may have been top in their field but I have received no better care than I have by Dr. Reis. I trust him implicitly. One note for those seeking an appointment with Dr. Reis, I was informed this practice has been purchased by a new team of ophthalmologists and Dr. Reis is no longer working there. I hope to follow him to his next location.

He was just great. Did everything correctly very through and efficient. Very personable. I would…read morerecommend him to everyone.

Not a good front desk experience- called and specifically asked if they accepted our insurance and…read morewas told 'yes'. Spoke to them again day prior. After a 90 minutes drive for both of us, we were greeted with a 'We do not accept ANY vision insurance; we may be able to bill your medical insurance & please sign a waiver for out of pocket expenses'. What a waste of our time and how inconsiderate when we asked about this when making the appt and were not told this until our arrival.

Best eye appointment I have ever had. The doctor and staff were very through and on time. Front…read moredesk staff was also great! I would highly recommend this office

This office is great! Clean, comfortable and welcoming. Staff is professional and I would not go…read moreanywhere else, thanks Dr Harris, you are the best!

Beautiful office, staff if friendly and helpful and the doctor is very kind and patient!read more