I have been coming here for the past several years. The last time I dropped of my clothes here for dry cleaning was in mid-March 2020 pre-COVID-19. I returned here to pick up my clothes recently to find their new limited COVID-19 schedule. See my pic with their new post COVID-19 operating schedule. I wore my mask prior to entering. I waited for the last customer to exit before I entered. The same owner was there and she also wore her mask. In addition they had dry cleaning clear plastic wrap stretched across the counter to protect both parties. I will continue to return here for my dry cleaning needs. read more

My family owned a cleaners growing up, and I will say that Symphony Cleaners is absolutely horrendous with their garment care, even when factoring in the leniency I have for cleaners having helped my parents during my youth. I bought a black dress with a lace belt in Paris for my wife, of which it was worn only once prior to bringing it to the cleaners after we came back stateside. Symphony cleaners took the garment for dry-cleaning and I noticed a sign saying that they are not responsible for lost or damaged articles of clothing, which by law and personal experience, is absolutely false. All cleaners, my parents included, are always held liable for damaged-within-reason or lost garments . Otherwise there would be no reason for cleaners to have insurance! But I noticed it and thought it odd but didn't want to make a point of it to the people who would be caring for the dress I handed them. I did notice security cameras and thought it was a good idea for the security of the business as well as the customer though. Sure enough the dress was returned cleaned but without the belt it came with. When asked about a missing piece of the dress, they claimed fiercely, that there was no belt, upon which we responded that we were 100% sure that we had given the dress with the belt and that during the time that our dress was in their custody, that they had lost it. This is where the security cameras came in handy because the woman who was manning the counter turned the screen towards us and screamed how the evidence supported her claim that there was never any belt... except that in the last few seconds of the footage, it was clear that the long lace hanging off the back of the dress was the belt and that she hadn't checked the entire footage. So with a sheepish grimace she said she'd look for it. It ended up taking nearly a month for her to locate it! During that month we had feared that it wouldn't be found and we asked for store credit, upon which we were offered $50 credit on a dress that cost more that $200 that now would look like a moo-moo without the belt. No matter how we felt how the dress looked, legally, the cleaners are obligated to compensate monetarily to a price commensurate with the original price and factoring usage/wear-and-tear. What's worse is that they wanted us to surrender the dress to them if we accepted their $50 store credit. We refused and then the next offer was no money, with a bullying/bluffing tactic to try and sue them!!! Needless to say none of the clerks mannerisms were calm, reasonable nor professional. By the end of the month they had found the missing belt with the excuse that it was shipped to another store, as all of their dry cleaning doesn't take place at the store but rather outsourced to a third party vendor, which is normal for most cleaners. Without a SINGLE apology from start to finish, the entire experience left us angered. If it was just about mannerisms, I wouldn't bother writing a review. But their negligence to accept responsibility for garments handed to them, which is their SOLE responsibility, they are shameful in their practice and there are always other cleaners. I do believe that businesses improve by feeling the loss of customers. And if you want a better cleaners in your neighborhood, you should avoid Symphony Cleaners. read more

TERRIBLE TERRIBLE TERRIBLE. I brought four garments in to be tailored. They overcharged me. $131 for two dresses, a pair of pants and a cropped pair of pants. OUTRAGEOUS!!!!! When I picked them up and tried them on, the dressed were too long and the pants were too long. I brought them back and was called the next day to tell me it was not their fault and they would need to charge me again. HOW UNPROFESSIONAL. The tailoring was very unprofessional. They hems were just cut and machine stitched - just straight hems when they should have had the sides undone and stitched closed along the side. This tailor has no idea how to do a proper job. DON'T EVER BRING YOUR STUFF TO THIS CLEANER/TAILOR!!!!! read more

Gave few shirts for laundry as well as dry clean few times and it was done professional. The first incident was with a shirts that came back with stains that were not there before and i was told that they just look into stains when its given for dry clean. Sounded fair to me (Can not expect much for $1.50 per shirt) So i returned it and paid for dry clean - $4.50 although i was almost sure that the stain was not there previously. Same incident happened a week after but this time i was 100% sure that the stain was not there . I am not suggesting that they do it on purpose. However i am suggesting that one of their machines has an oil leak or something like that and they do not care to notice it although the stain size was big as an egg. Will not come back! read more

Terrible dry cleaners, unprofessional, loses pieces of clothing and not do right by their customers. Do not use, go to other cleaners.

Worst place ever. Disgusting employees. They have no manners and they will yell at you. They will not reimburse you properly if they damage or loose your garment. Run away read more