I had been a Bank of America customer for decades prior to moving to Birm. When I learned BOA does…read morenot have operations here and since Regions had a presence in my previous hometown, I opened an account and transferred once the move was complete. I actually hate that I felt I had to do that, but sometimes 'you just need to go to the bank.' I find the staff pleasant and helpful, and the locations convenient. However, the IT Dept can't hold a candle to my years of online and mobile banking experiences with BOA. Example...once I got used to where my bills were coming from, I opted in to online stmts because I didn't think I needed paper copies any longer. Then I had an issue and I needed a paper copy. I couldn't access one and had to get out of the online program to get one. Another example...their rewards program is so complicated I gave up on it and switched to a different card that offers better and more easily accessible rewards. For goodness sake, if they're going to offer a rewards program, why do they only allow redemption in $25 increments? It's an "ok" bank. Most certainly not my favorite financial provider.

We had a great experience the minute we walked through the door at regions trace crossings. Faith…read moreLorino got us through a difficult loan process with grace and professionalism. We were made to feel important as a customer and they also expedited paperwork. Bravo!!

Ms. Margie was so delightful and efficient. She assured me that there would be no problem solving…read moremy issue. She did so and communicated each step of the process. She made sure I understood what was happening and made sure I had all the receipts. Thank you for making my first visit to the Hoover branch such a wonderful one!

Closed my accound and ruined my credit- shit bank. Charged me for overdrafting for a phantom…read moretransaction and closed my accound without ever informing me.

I paid a 12 month same as cash in full before the 12 months. Wells Fargo charged me a cash advance…read morefee that they mistakenly charged me. So they sent a check explaining this to me. I went to Wells Fargo to cash it and because I don't have an account there anymore they charged me $10 to get the money back that they admitted was their mistake!!!!!! So I had to pay $10 to get my money back from them! It's not right!!!!!

Staff was pleasant to do business with . The drawings in the kids coloring books get a 4/10, need…read moreto provide crayons though. Also, how do you expect me to hand all my money to your company but you won't let me use your restroom? We're all equals here.

Yet again I needed to get on the network for work as I was commuting. Mission accomplished. The…read morelocation appeared pretty active despite the inside lobby being closed due to COVID. The drive thru had customers consistently. The exterior around of the facility was clean as well as the parking lot.

This branch (across the street from Riverchase Galleria), employs one of the rudest bank tellers…read morethat I ever had to endure. He's a black guy (mid/late 20's), after listening to him speak condescendingly to the customers in front of me (while standing in line), this ignorant, arrogant, gas lighting fool proceeded to pitch a nasty attitude towards me, BECAUSE I, ACCORDING TO HIM, WAS GIVING HIM TOO MUCH INFORMATION FOR HIM TO SIMPLY DEPOSIT CASH INTO MY CHECKING ACCOUNT. Instead of acting like a normal person, he decided to get his 'kicks' by trying to make me out to be some sort of freak for providing him my license and bank numbers. Him: "I only need your debit card, why did you have to go and give me this other stuff?" Me: "Because the last time I deposited cash, the teller asked for my drivers license (photo ID)." Him: "Well, that is something we never do". Me: "Isn't it better to know the customer holding the debit card is in fact the actual owner of that debit card, what would you do in cases where debit cards are stolen?" Him: Mumbled something incoherent and under his breath. -I've been a WF customer for 5 years, while this piss ant was still probably in high school (if that). I've always been impressed with customer service --until today. WF would be better off giving these teller jobs to people who actually appreciate the job, instead of making a diversity hire who thinks the color of his skin gives him pass on behaving like a halfway normal human being.

By far the WORST bank Ive ever been in. They only have ONE business line open, when this bank…read morecaters to the entire mall that's down the street. There are always 2 plus employees not doing anything that could easily run another business line, but I guess customer service isn't as important to some people. I would not come here if I didn't have to.

I absolutely love this branch. The wait is never long and everyone is so friendly and welcoming. I…read moremisplaced my debit card and I was able to go right inside this branch and got a temporary without any hassle. I've been a member since 2007 and I don't plan on changing anytime soon. Great job Wells Fargo!

I've only been through the drive thru to either deposit a check or withdraw cash at this location…read more But each time I've been, the tellers are always super friendly and efficient. They always have a smile and ask if they can do anything else to help me. I never feel like I wait very long even if there is another car in front of me. It makes banking so much more tolerable! No complaints at all!

This branch is wonderful. Friendly people, fast efficient service. They always have multiple…read moretellers available to help people that walk in. Even the security guard and the receptionist are friendly. This one isn't even our closest branch, but we chose to go here because of the service. Hopefully they can maintain their consistency!

I've been banking with PNC for a few years now and I like them as a local bank. Their rates are…read morecompetitive with other banks and they have several locations around my area. I wish they would add $5s to the ATM. Other than that I have no real issues with PNC.

One of the few PNC branch locations left standing. Many closed last year but this one did not…read more(obviously). I came here to use the ATM on a Saturday afternoon. It's quite challenging to get into this location. You have to just figure it out.....and fight the Wendy's traffic! The ATM worked fine and I was able to choose the currency denomination for my withdrawal. Maybe this has always been a thing but certainly new to me. I rarely ever go to the anytime teller machine. Lol I've come to this location before as it's located right off Montgomery Hwy. It is NOT easy to access though.

I brought my mom to this location, since we were in the area. The drive thru setup is rather odd to…read moreme. I wonder if they ever have any wrecks due to the layout. The service was good but certainly not quick. This location appeared clean from what I was able to see. Also, it's conveniently located off Montgomery Hwy in Hoover, AL.

From the owner: Looking for a bank in Birmingham, AL? The Hoover Green Valley branch is located on the corner of…read moreMontgomery Highway and Braddock Drive, .6 miles from I-65 in Jefferson County. Regions Bank has knowledgeable professionals to help you take your next step while providing exceptional customer service and financial guidance. Regions has 231 branches and 321 ATMs across AL that can offer you a full range of personal deposits, loans and credit lines, business services, insurance, investment products and more. You can also take advantage of Regions services without an account, such as check cashing and/or Western Union money transfer.