Terrible quality on the install. Did not excavate my yard properly or install a weed barrier properly. Within 2-3 years the turf was ruined by weeds and drainage, they have no fix. $40k down the drain, needs to be replaced already. Save yourself the heartache. read more

Synthetic Grass Pros are the best turf company out there! Stand by their product and their word. Will be using them again! Amazing work at a fair price for a great pet durable turf! read more

Synthetic Grass Pros - Before install - Artificial Turf Near Me - Dallas, Texas

See all

As you can tell, I'm not one to write reviews, but Synthetic Grass Pros provided such a superior service that it felt wrong not to! We simply cannot recommend this company enough...they are by far the most professional team of people we have come across. Sean Q. is the guy you want to ask for...he is knowledgeable, exceptionally courteous and goes out of his way to assist you throughout the entire process. We have a very large space that had a lot of problem areas (uneven ground, water logged areas) and so were unsure of getting just certain areas done or the whole back garden. Sean was patient and very responsive as we went back and forth, and we are thrilled with the end result. The whole garden has been completely transformed and it was worth every penny. We didn't actually realize just how much work was involved. Cannot say enough positive things about the crew that carried out the work either...they were highly skilled, punctual and polite. They simply went above and beyond our expectations. Thank you Synthetic Grass Pros!! read more

Synthetic Grass Pros - Artificial Turf Near Me - Dallas, Texas

See all

Selling me a product wasn't an issue. Initial install was ok but expensive (1.25x others who had longer timelines). Service after install was terrible. Multiple calls, failure to call me back, failure to show, just plain bad service. Install and forget, maybe. Install and service, avoid. read more

Professional, punctuatial, great price and great service. Had an absolutely awesome experience with John and his crew. Completed the entire job in 1 day and the crew were fantastic throughout. Would highly recommend. read more

See all

This company installed 9,000 sf at our home a few years ago. The initial work was done well but the follow up for maintenance, repairs and customer service is absolutely awful. If you choose to make a large investment and expect timely responses when customer service is needed for maintenance, do NOT use this company. They are not trustworthy, and will make promises they do not keep and then never return your phone calls. I would rate them a zero if possible. read more

Synthetic Grass Pros has a wonderful product but their customer service leaves a lot to be desired. I had our back yard redone with turf last year and they promptly laid a high quality product efficiently; we are happy with the results but in terms of getting care in a timely fashion they are abysmal. After the turf was laid we had to have a service on it as I mistakenly didn't have them cut out areas for our sewage lines. I paid for a service fee $250 approximately 2-3 months post installation. Initially the repair looked passable, but after a few weeks it began to ripple as if it wasn't tied down; to the companies credit they agreed to fix it for free. Where my gripe occurs is a complete disregard for my time. Each scheduled visit (never a time window) they have been at least 2 hours late despite requesting a timely appearance on this third visit and confirming the address prior to scheduling. Great product but a complete lack of respect for the customer and their time. read more

Jim Ed was our product specialist we used and very knowledgeable on the different options. The job was completed by "Juan's crew" and we were very impressed with their workmanship, punctuality, and how efficient they were getting the job completed and cleaned up afterwards. Happy customer read more

I highly recommend Synthetic Grass Pros. I had the pleasure of working with Scotty. We had a large area to cover and he helped me get to a good price and the install was seamless! He has a great team and the finish out is perfect! read more

I had Synthetic Grass Pros replace some turf in my backyard 6 weeks ago. I had drainage issues which I never had with my old turf. There was also a large hole by one of my fence posts. I called and they came back and fixed neither one of my problems. On the 3rd trip to my house, they did fix the hole by the fence post but did not fix my drainage problem once again. I never received any type of follow up call making sure my concerns had been taken care of. On top of all that, there were so many seams in my yard where the turf did not even match because of the way it was installed. I researched and had another turf company come and talk with me as I had decided to turf the rest of my backyard. After seeing their product, I had the new company rip out my month old turf and completely install theirs in my backyard. I am so happy with my new lawn from a company that listened to my concerns and assured my satisfaction. It was worth losing the $2300 I paid to Synthetic Grass Pros to find a company that cares about customer satisfaction. read more

Synthetic Grass Pros receives a 5-star rating in my book. I met with Sean before the installation to discuss some of my needs/concerns, i.e. low spots, drainage, sprinkler locations. All had to be just right due to HOA requirements. Sean noted everything and suggested some edging/border along the fences (this was a fantastic idea). The team arrived at 7 a.m. as promised. Each technician was friendly and personable. They protected the real grass at the entrance to the yard with plywood (nice). They then took off like a fine tuned machine with each person doing their job as others did theirs. It was impressive to watch as the borders were cut and the rough areas around the concrete patio were removed. DG or Fill was brought in and uneven areas were starting to smooth out. Great attention was paid to the grade of the lot since proper drainage was a must (again HOA). Hand tamping and machine tamping began. Then I left. I returned later to find the team gone. First, I checked the area near the street where they parked and unloaded everything including the fill, spotless! Just what I hoped for. Next, inspect the yard leading to the entry, the same, great clean-up and no mess. The I opened the gate, it was beautiful! The grass laid smooth, the corners and edges were tight, the areas around the sprinklers were cut just right as to allow the sprinklers to fully operate with minimal openings in the turf. Low areas had been raised making the grade better than before. The cut around two large Vitex looked like grass naturally surrounding the base of the trees. The yard which had looked like the Sahara now looked like the Oasis that I had hoped for. Thanks for the great work of each person on this job. Synthetic Grass Pros is top notch and has some great talent on their team. I highly recommend this company. read more

It was great working with this company! The rep I met with, Sean, was so helpful and pleasant, and his installers were efficient and courteous. They were able to install our synthetic grass in time for my daughter's birthday party. The grass looks beautiful and the bender board edging was expertly done. A sprinkler head was forgotten but Sean brought an irrigation company out ASAP, pulled back the turf, removed the head and reinstalled our turf with no charge to us. They went above and beyond, from start to finish. We will definitely use this company for synthetic grass in future homes and highly recommend to anyone seeking to install this in their yards. read more