This was by far the worst restaurant experience I've ever had…read more
When we arrived, there were plenty of empty tables, but the staff refused to seat us, saying they were reserved for an hour later. We politely explained that we would finish our meal well before then, but they still refused without offering any reasonable solution. We have to order foods to go.
The service only got worse from there. The head chef (who appeared to be in charge) was extremely rude and unprofessional. When we questioned the seating arrangement and the long wait, he told us, "This is how restaurants in Montreal are," and even said, "Leave if you don't like it." I have never been treated so disrespectfully by restaurant staff.
After waiting a long time for our food, we decided we no longer wanted to eat because of the terrible service. However, the restaurant refused to cancel or refund the order, despite the food not yet being served.
To make matters worse, the food was disappointing and tasted far from fresh. The quality did not match the restaurant's reputation or ratings.
I rarely leave negative reviews, but the rude attitude, disrespect toward customers, refusal to resolve a simple issue, and poor food quality made this one of the worst dining experiences I've ever had.
We will never return and cannot recommend this restaurant to anyone. Worst restaurant of the world!! shame for you!
----This response of your google reviews is simply untrue and attempts to rewrite what actually happened.
First, we were originally told that the tables were reserved one hour later, not 30 minutes later. Several tables were empty, and we clearly explained that we could finish quickly. Instead of offering a reasonable solution, your staff refused to seat us.
Because we were not allowed to sit down, we ordered takeout and waited for a long time. During that time, we were not blocking service or interfering with other customers. We were waiting for food that we had already paid for.
It is also important to point out that, despite being refused a table and treated poorly, we still left a 15% tip when placing the takeout order. This clearly shows that we were not rude, unreasonable, or disrespectful toward the staff. We behaved appropriately and even tipped before the situation escalated.
Most importantly, the chef's behavior was completely unacceptable. He did not speak politely. He raised his voice, told us words to the effect of "eat it or leave," and repeatedly told us to get out. Our criticism came only after we were treated in this hostile and humiliating manner.
We did not discriminate against anyone. Saying that this behavior was a disgraceful representation of hospitality is criticism of your staff's conduct, not discrimination based on ethnicity. Accusing customers of discrimination simply because they complained about rude service is a serious and dishonest attempt to avoid responsibility.
Your response also fails to explain why your restaurant refused to refund an order after we no longer wanted the food because of the way we were treated.
We have already reported this incident to the appropriate tourism authorities and welcome an investigation. We are prepared to provide a detailed timeline and supporting evidence, including proof that we paid and left a 15% tip. Instead of blaming customers and changing the facts, your restaurant should review how the situation was handled and take responsibility for the conduct of its staff.
