If you are thinking of calling Szeles, DON'T! We have the easiest insurance company in the world to deal with (USAA), but Szeles took WEEKS to start our job waiting for an adjuster from USAA. We told them repeatedly that USAA does not send out an adjuster. Instead, all they had to do was upload the estimate and damage report to a USAA link provided. After this, we were told that a plumbing report was needed and that Szeles couldn't finish the job until then. We secured the same. Two weeks passed and still no work was done. We were then given a specific date that the work would begin. It wasn't. The account manager was sick & was hospitalized. The problem with that? He had the key to our house (we were out of town because of a family death), had not communicated to anyone at Szeles regarding this or if he did, no one from Szeles bothered to let us know. So, once again the work was delayed. The damages to our home happened on February 2, 2018. The work was completed the second week in May! There was plaster dust and clumps left on the floor. There were chairs that were never cleaned. We were given contradictory information regarding whether or not Szeles would clean them. In the end, they did not. The communication from Szeles is the worst I have ever encountered. I called and spoke with the owner one day and was promised a call back the next day. He never bothered. The entire company from owner down is rude, stuck in 1990's method of conducting business, lax in clear and consistent communication, very slow in getting work done and do not keep the homeowner informed. Instead of offering an apology for the delays or for not keeping us informed, the attitude was one of annoyance and that we should just not question anything. This is one of the worse companies to deal with and would caution anyone contemplating using them to stay clear. read more