I'm shocked and horrified that they are back in business. I used them in 2019, but had to fire them several months into the fire restoration as they had not yet provided us with a single quote. When we finally got my belongings back from them many items were severely damaged despite being fine after the fire. The house they "packed" was still full of belongings, including trash bags full of undamaged personal items. It was an insane situation, but it got so much worse when I hired Reynolds to finish the project. read more

I'm not really understanding all these negative reviews as I had quite the opposite experience. I had an emergency flood due to my neighbor who I share a wall with. Their sump pump had malfunctioned and lots of water came through the party wall. It was a traumatic experience for me in many ways. Andy sent his crew over right away to start the water clean up (in the middle of the night) and personally came over several times AND checked in with me constantly. He bent over backwards for me and even called my insurance co several times trying to help fight my cause. Andy was constantly in contact with me and he definitely treats you like you are his only customer. I have to say Miro is also top notch. I highly recommend this company!! Very quick and knowledgeable. I also disclose that in no way am i related to this company, nor did I know them previously to this job. read more

We just went thru a major nightmare with mold and asbestos remediation in a house in Kingston. Without the help of the Szeles team, I'm not sure we would have gotten out of it alive. The Szeles team showed up immediately, assessed the situation, and took action to solve the problem. When our insurance company denied the claim, they stepped in to help us get this fixed as soon as possible. I live on the West Coast (this is the house of a late relative), so it was important to have someone we could trust to get things taken care of in a professional and expedited manner. I met the folks from Szeles at the house and watched them work. They were friendly, thorough, and reliable. We were certain there was a hidden leak somewhere that caused this problem. Szeles helped us trouble shoot and finally found the leak, which made this an insurance claim again. Then they helped us work with the insurance company to get the best settlement--as the insurance company wanted to lowball what they offered us. I would highly recommend Szeles, particularly Andy and his team. I hope to never ever have to use a service like this again (believe me, this was no fun!), but if I did, I would contact them without hesitation. read more

If you are thinking of calling Szeles, DON'T! We have the easiest insurance company in the world to deal with (USAA), but Szeles took WEEKS to start our job waiting for an adjuster from USAA. We told them repeatedly that USAA does not send out an adjuster. Instead, all they had to do was upload the estimate and damage report to a USAA link provided. After this, we were told that a plumbing report was needed and that Szeles couldn't finish the job until then. We secured the same. Two weeks passed and still no work was done. We were then given a specific date that the work would begin. It wasn't. The account manager was sick & was hospitalized. The problem with that? He had the key to our house (we were out of town because of a family death), had not communicated to anyone at Szeles regarding this or if he did, no one from Szeles bothered to let us know. So, once again the work was delayed. The damages to our home happened on February 2, 2018. The work was completed the second week in May! There was plaster dust and clumps left on the floor. There were chairs that were never cleaned. We were given contradictory information regarding whether or not Szeles would clean them. In the end, they did not. The communication from Szeles is the worst I have ever encountered. I called and spoke with the owner one day and was promised a call back the next day. He never bothered. The entire company from owner down is rude, stuck in 1990's method of conducting business, lax in clear and consistent communication, very slow in getting work done and do not keep the homeowner informed. Instead of offering an apology for the delays or for not keeping us informed, the attitude was one of annoyance and that we should just not question anything. This is one of the worse companies to deal with and would caution anyone contemplating using them to stay clear. read more

I hired this co for water damage. I was sent one man to do the restore who large clumps of spackle/drywall mud on the top of my refrigerator that were never cleaned up. Paint dots all over my counter. This guy, who goofed us stuff all day and had to start over, also ruined my molding and rigged it which looked horrible. He did NOT tape before painting (I had to pay for taping on my invoice). Then the guy said I had one of his tools. He later found it in his van. Honestly, the work done after the drying out was terrible. A doorway beam did not match the original (I had photos before they tore it out). Then Andy Dresher became irritated, angry at times and arrogant. Andy argued with me and got very close and loud which caused me some fear. I was able to prove my point with a photo which caused him to become mildly enraged. I called a friend to come over when he needed to come by because I was afraid. He could not come but I got through it by saying everything was great. He then coerced me into completing a written review and was not satisfied with what I wrote and stood there until I made it sound better. He said that this is important because insurance co. rely on these. Seriously, mr dresher does not know construction or painting and will become loud and arrogant if he is questioned about anything. He can get angry quickly I would definitely not recommend. They contract their work out to the cheapest guy who will mess things up. There is more but I'll stop here. Beware. read more