We had an emergency with a break in one of our sprinklers. They came out right away to help fix the matter. It was resolved at that time. I highly recommend this company! read more

Unfortunately, my experience was very similar to many of the other reviews posted here. I brought my lawn mower in during early November, paid the $45 diagnostic fee, and an additional $10 for fuel so the equipment could be tested. At that time, I was informed that the shop was busy and that I should expect an estimate within 5-7 business days. After two weeks, I called for an update and was told the mower had not yet been inspected due to weather and seasonal workload. A week later, I called again and was assured that someone would contact me with the estimate. Another week passed with no communication. At that point, I was only reaching an answering service and repeatedly left messages that were never returned. By mid-December, I requested to speak with the owner or manager. I was told they were unavailable but would return my call. The following week, after receiving no response, I informed the shop that I would be picking up my mower. When I arrived, I learned the business had closed for vacation until January. When I finally retrieved the mower, I requested a refund since no repairs had been performed. I also noticed that the fuel tank was empty despite having paid for fuel to test the equipment. I was told that an estimate had been completed, but the employee could not locate it and promised to email it to me. More than six months later, I have still never received that estimate. The most disappointing aspect of this experience was the lack of communication and follow-through. Customers deserve timely updates and honest information about the status of their equipment. Based on my experience, I cannot recommend this business and believe it reflects poorly on the Pueblo business community. read more

Had them take my JD RX75 mower in to replace "Drive Belts Only". I had the proper new belts. Mower has a brand new engine with less than 30min run time. New oil is clear as water. Carb freshly rebuilt, all new gas line, filter etc. It needs nothing except the new drive belts. They charged $55 pickup & return. $45 to install belts. $10 to charge my card! Within the hour they texted: "Needs: oil & gas system flushed, carb rebuilt, ignition repaired, bunch of other NOT NEEDED things for 7 hours @ $95 per hour." "I refused as not needed, ONLY put the drive belts on." Never heard back after she said "I will have them install the belts and have it back by the end of this week" After 6 weeks of almost no response I finally got it back. No refund for repair charged. Belts still in the bag, nothing at all done toward installing the belts. I cannot even get a reply now. They left it setting outside full of blown dirt, weeds, trash etc. And had taken the sparkplug out. I have not inspected it to see what else has been taken apart. These people are CROOKS! George L. Dwight read more

Took my weed eater in for no start issue, I was told I had to pay $45 as a deposit, ok I kinda get that but not really, was told they would call me when they figured out what it needed and go from there,the weed eater was there for a little over a week and hadn't heard anything so I called to find out what was wrong with it and was told they had not even checked it out yet,I told them I needed it back asap, waited another week and still haven't heard anything from them so I called back and they hadn't even started on what is wrong with it but they would get on it and I would get a call back the next day to let me know what it would need,still no call so I waited another week and called back they still haven't worked on it so I waited a couple days and called back and was told they just started on it and it would be done by the end of the day and they would figure up the bill and call me the next day to tell me what I owed and pick it up but never got that call had to call them and was finally told how much I owed,I was able to get it the day after that the bill was $100 dollars more than I was told originally only got to use it for 1 1/2 hours that day when I went to use it today it wouldn't start, I called to complain and was told to bring it back but I decided to find another place to get it fixed and he got it back running in 10 minutes I'm never going back to t&m again. read more

Hey t&m if you don't show up for schedule appointment with no return phone calls you get fired! Your fired. The only good thing you got going for you is you got a nice lady to answer your phone. That's good because you need it for all the complaints. If you need a good landscaper in the pueblo area try R &S landcaping 719 470-9485. They have great customer services and show up for their appointments. read more

We hired them to come out and install a sprinkler system. After one month of installation, one of the sprinkler heads was already leaking, so I called them to let them know about it. I called several times a week for 3 months and they finally came out and fixed it. By the time they came out, another sprinkler head started leaking. 2 years later, the water company contacted us to tell us that we are leaking water nonstop. There was a leak where they tied the pipe from the main water line to the sprinklers. I called and asked Terry to come out and take a look at it. He tried to avoid being responsible for the leak. He said that he would take care of it next week. When you have a water leak, it is an emergency. We were losing 1.5 gallons of water per hour, and he decided to wait until next week to fix it. He refused to pay when we decided to get someone else to fix it. When we hired another company to come out and fix it, they discovered that the connections were not expandable pipes. There were 2 leaks coming out from the same connection where they installed for the sprinklers. Also, it was wrapped with black tapes. I don't know how the inspector passed this in that condition. I don't recall the inspector coming here to inspect the pipes. According to the city, they are required to be inspected. The leak was fixed and done right the way it should have in the first place. They refused to pay for their damage. To fix the leak was expensive. It cost us an arm and a leg. We won't be using them again. read more

It's a little hard to give them even ONE star. Three phone calls to get an appointment. Finally booked and we've now been waiting two hours for them to show up. Terrible. Don't use these people. UPDATE: Showed up 3 hours after initial appointment time. We'd already called the office and cancelled ("Oh-my fault I double booked." Obviously you didn't know how to use the phone to call you customers.) we told them to leave. We'll find someone else. read more

Horrible customer service. Took my string trimmer in for a tune up. Basically had to beg the guy to take my business. He told me two weeks. Never called so I called them at 2 weeks. Told me it hadn't been started yet. Told me they would have it on Friday. Called again on Monday. Still hadn't been started. Told them I needed it back by Wednesday (3 weeks). Showed up on Wednesday still not ready. Showed up on Thursday and paid for it. They said they would bring it out to my truck. When he brings it out he tells me it's still not running right and doesn't like to run. (After I paid the bill). Said it would "probably" need a carb kit and it would cost another 80ish dollars. The trimmer is not even worth what they are claiming it would cost for the tune up and now a carb kit so I'm out the $75 and still have a machine that doesn't run. What a scam!!! read more

All Around Excelent customer service and pricing for all services are far better than other local companies providing same services with a greater quality of work... Beyond satisfied... customer for life.... read more