I called to make an appointment for a re-roof estimate and they were very professional in making the appointment but unfortunately, missed the appointment the day of. I waited an hour and then sent an email to the company advising them their representative had missed our appointment but have not heard back from the company since. Not even to apologize for missing our appointment and to reschedule. I guess they do not need my business. Hope you have better luck than I did. read more

It has been an extremely stressful and frustrating experience to deal with T/S roofing. It took 6 months for T/S to replace our roof even though we were told that they could do replacement within 4-6 weeks after signing the contract. Because of the delay, the interior of our house got further damages. We had to make numerous calls to get our project on their schedule. For months we were told that they would start the job next week or in two weeks. For multiple times they did not show up on scheduled job start date(not due to weather reason). They did not even informed us in advance that they would not come to our house or explain afterwards why they couldn't make it. During the job process, there was no communication at all on what has been done. It did not instill any confidence. BTW, our project manager was Ray. I am not sure whether my bad experience is I project manager specific. read more

My experience with T&S was for a repair. They got a glowing review from Miami Dade County "Best Pick Reports. I'm writing this seven full days after requesting an estimate. The estimator identified as ( " Trusted Advisor ) met with me and told me he had limitations. After waiting for his estimate proposal seven days, he said the company didn't want to repair. I suppose they have good reasons, but waiting a week to issue a phone call of refusal seems at best a failure of customer relations and service. Before hanging up, the Trusted Advisor asked if Id like to do a whole new roof. I told him I didn't have that much time to wait. read more

Two weeks after I wrote the last comment on T&S Roofing, I have yet to hear from them. No quote, no call, nothing. They must be in a good place cause apparently they do not need more business. read more

T&S did the roof for my new home. It was a pleasure dealing with them throughout the whole process. They answered all my questions and guided me to make the right choices for the roof. After 2 years of the roof being put up, saveral big storms and 1 hurricane have come through and I have not had any issues. I highly recommend T&S for the service and quality. read more

Guess I'm not the first and I probably won't be the last: they scheduled an appointment with me for an estimate and never showed up. I wasted a weekend day waiting for them. read more

Cannot say enough good things about this company. Daniel and his crew are excellent in every department. Daniel was punctual and friendly and knowledgeable. He thoroughly explained what the condition of my roof was, and showed me photos so that I could see for myself what he was talking about. He gave me a detailed explanation of why my roof needed to be replaced, but never made me feel as though he was "selling" anything to me. Jorge was the project manager for our new roof and he was very knowledgeable with all aspects of the job that was being done. He was always in contact with us during the whole project. From my first call to our last transaction Jorge was nothing short of amazing. Definitely an honest company and will recommend them to all my friends and family. His crew did a great job, and I am very happy with my new roof. read more

Horrible company! I got a quote on an active leak. I was told I would get a proposal the next day. I called for updates for the next 6 days in a row with no answer. Finally, after calling the office multiple times for follow up I was told that they will not submit a proposal due to an access issue to the property for their hot mop equipment. The estimator was well aware of this issue on the first day he was at the property. So, it took them 6 days to decide to inform me that they do not want to do a proposal! Unacceptable when I have an active leak going on! Do not waste your time with this company! They are a waste of time! read more

T&S was one of several companies I contacted to get a price on a metal roof for my home. Having been in construction, I know that you need to get at least 3 proposals. Of course all 3 companies present their proposals that make an apples to apples comparison impossible. I met with a friend that's in commercial roofing and went over the 3 proposals and he gave me a"SCOPE OF SERVICES" and suggested that all 3 companies rewrite their proposal to the scope that would allow an apples to apples comparison. I emailed the scope to Ricky at T&S asking that he quote me prices for the scope I had provided them. He attempted to tell me in half dozen different ways how in fact their original proposal was exactly what my "SCOPE" asked for. The next day I get a call from Leo who claimed to be one of the owners. He went on a full court press about how great his company was. I then asked a few questions/conditions that I had. 1. Were they going to use any subs? And are the subs insured so that if one of the subs workers fell off my roof he could not come back and sue me because he had workman's comp insurance. 2. All materials needed to be on site before they began tearng off the old roof. Well the long and the short is that Leo kept me on the phone for 30 minutes mostly reassuring me I would be happy with their company. The next day I get an email from Ricky telling me they were not interested in working with me! I guess T&S does not want to work with an educated consumer. They figured that since whatever BS they promised was just BS, they were better off passing. Be wary of T&S. Great talkers. Slick presentations. But I guess that they wont deliver. Why would they pass up a $70,000 metal roof job? Beats me. read more

Hire T&S with confidence. Besides being an exceptional roofing company, their commitment to excellent customer service has allowed me to comfortably refer them time and time again. It started with a small repair for my father's home, which they took care of without issue. They're professional, punctual, and have great communication throughout the process. I highly recommend them. read more

I used t&s Roofing to replace a roof that had come to its final days of use. Everything from the quoting to the consultation and the actual installation itself was extremely smooth and streamlined. It seems like they have a very good internal organization and have the ability of communicating with the customer at an extremely efficient pace. I couldn't have been happier with every aspect of the project and I'm happy that I chose them. read more

T&S did an AWESOME job. I am very satisfied with my new roof. I had to have an inspector come to review the work in order to get an insurance discount. They also commented on the excellent job. I qualified for a discount of almost $1,300 for the year on my property insurance premium. Go T&S Roofing! read more

Good afternoon, My mother roof is currently on hold due to an Engineering letter that is needed from T&S to the Building Dept. We have been waiting for this to get resolved for over 3 weeks and my mother roof has been in process for over 5 months. This has been quite an experience which I never expected. Starting from having Bryan as a Project Manager later to find out that he was no longer with the company because I called and found out. No one took the time to introduce themselves as the new project manager and as of today I have not met him yet only communicate by email. I hope this gets resolved soon. My mother's roof has tiles placed half way. She has a big pile of cement bags wrapped on her grass/dirt. This is quite an inconvenience. I have paid every step of the way when I have been asked so I would appreciate it if this could be expedited and resolved. Thank you. read more

I wish I could give them a -5, they took for ever to do the work, they send a large crew to remove the roof but then they send to 2 people to complete the work. They took about 2 months to finish, my neighbor had his roof done in a week. I had to call them like 5 times to get them to come back to do work, they always had an excuse, they blame the city inspector 3 times, the rain (yes it rain but not all month long), do not get this people to do your roof. read more

I must say, customer service with this company is the best! After 5 years with their install of my roof, the rain stays out and the a/c pumps cold. I am in a business group with one of the sales reps and he always stresses their customer service and their quality. I am a customer of this company and definitely recommend them greatly. read more

Professional and responsive. I had T&S fix my grandmother's roof. Poor woman had water leaks after some heavy Miami rain. The crew was on-site quickly and delivered on time and on budget. Most importantly, grandma is happy. If you need help with your roof (or your grrandma's) these are the guys you go with. read more

Pick Anybody Else!!! My roof leaked the day after it was installed....and it continues to leak today. T&S came out and used a garden hose on the roof in search of the leak instead of looking at the wet spot in my attic, living areas and attachment. Following that....they left and I haven't heard from them again. The sales team is smooth, the foreman imposing and the laborers were questionable. Look elsewhere. read more

T&S roofing exceded my expectations from day 1. I had received 2 other quotes on my roof and T&S came in at the right price and the best guarantee. The sales man was on time as promised. He was friendly and professional and did not try to upsell me like other companies did. His honesty lead me to believe that my roof would be in good hands and it sure was. The materials were delivered as promised and the crew that showed up to do the job was on time, professional, and efficient in completing the job. I am very happy with the final product and will recommend T&S roofing to whomever asks. Thanks Again! read more

T&S Roofing is what every roofing company should be like. From the moment they came to measure our roof, till the time for final inspection...everything went super smooth. The professionalism of the entire staff is superb! The best part about working with T&S Roofing is the constant communication. You know exactly what is going on a daily basis. if you're looking for a roofing company, look no further. Hire T&S Roofing with your eyes closed...you will be glad you did. read more

Just had our roof redone by T&S. They were very professional and kept us informed every step of the way. The staff was great! Highly recommended T&S Roofing. read more

If i could give this company no stars I would do it. Had to wait almost a week for an inspection, then another week for the job to start, and the day before the job starts because of rain they had to cancel it. Acceptable. But after 2 weeks after my appointment had to call to get an appointment 2 weeks later. They had already charged it the 50% for a job they had to start on 12/04. Call them 12/17 to cancel as decided not to go with this company and ask them to be refunded. 12/29 and no refund. Call them again and just now they say like on 12/17 they just posted the refund. Will have to wait now to see if the refund happened or just going have to complain with the BBB read more

Did my roof with this company, they have knowledge and skill workers( the Mgmt and field workers ) without a doubt the best.Need some improvement in the administrative side, more communication and attention to detail. This time around 1/24/18 workers came to fix a leak and once again I was impressed with the professionalism and excellent work ethic by Niuver Jiménez and Rafael. read more

On this day we (the Cohen Family) finalized all matters concerning the replacement of our roof. The construction began on December 26, 2017. From the beginning the crew was timely, efficient, and hard working. Management was always cooperative keeping us up to date to all matters concerning start up dates and processes and finalization of the project. On site managerial staff, Jorge Mosquera, was outstanding. Jorge was always available, always willing to answer all our questions, and always professional. Jorge was able to make an extremely important situation concerning our home as smooth as humanely possible. Jorge provided the clarity to all of our important and detailed questions. The entire T & S crew was professional and did a job that we are more than satisfied with. We would certainly recommend this roofing company and Jorge on to others. read more

I contacted T&S Roofing to get a quote on a repair of my porch roof. They sent out a technician to assess my roof and I was told I would get a quote delivered by email within 24 hours. I did not get an email. I made several calls to inquire about the quote because I wanted the repair done immediately. In each call I was told that the quote had not been completed and that if I had not received the email in a couple of hours I should call back. I thought this was extremely unprofessional. I was affronted that no one in the company thought enough of my business to follow through. If the job was too small or one that they could not accommodate I should have been told that rather than have me waste time waiting for a quote that they never intended to send. I should not have been made to call back for days for a quote that I still have not received. My experience with T&S Roofing led me to conclude that they are very unprofessional and highly incompetent. I am appalled that this company is still in operation. I would never contact this company nor a company like it for services again. read more

Do NOT use this company: -they don't honor their word -they were almost 2 months late in completing the work, which ended up not being complete. -they knew we were MOVING OUT OF STATE and failed to complete the job prior to one day before the move which wasn't complete (see next bullet point) -it's owner told me the job was finished BUT we, the homeowners found work that was not completed. The company had to come back to complete -they knew and we were UNABLE to paint our house before we moved, something we needed to do only when the job was complete but the job was "complete" 24 hours before the move. -don't be fooled by a wonderful sales person who comes to your house, is very nice and then hands the job over to other departments within his company and says when the job is delayed and delayed, "I have no control over that". AND, the salesperson had NO idea of the status or details of the job despite the fact we were told he would. And ignored REPEATED phone calls and texts trying to find out the status of our work -I asked if they could help in some way to accommodate the issues above, nothing. -and when the job was complete, we had moved, across the country, and needed our neighbor to approve the final work. when his approval took longer than I think the company expected, THEY SENT NOTICE THREATENING PUT A LEIN ON OUR HOME. -had I went on Yelp prior to engaging this company and read SO MANY not good reviews by many people, I would have chosen another company. I would NOT believe the review dated 5/11. Doesn't he sound way too good to be true? Perhaps that's a good friend of one of the owners? Come on, really? -hey, the employees are nice. -I don't know how to get rid of the one star I put. Assume there are zero. - There are NO stars to give this company except the original sales person who came to our house was super nice and very knowledgeable, then he disappeared.We are too nice at the moment to give his name, but there's time. You will have to check back in and see the final review because as of today, MAY 12, our roof is not completed. The contract was signed MARCH 3. Rain has not been an issue. read more

I had over 7 roofing companies come by home for an estimate regarding a new roof. Alex from T & S came by and gave me the most thorough presentation EVER. He was informative & answered all my questions. I signed a contact within the next 2 weeks. Although there were several delays due to the weather almost 5 weeks I was completely satisfied. My project manager Troy was another star team member. He kept me abreast of everything that was going wrong & right regarding the tear off, wood replacement & installation of my roof. Although we went WAY over my initial estimate, I am a completely satisfied customer and I highly recommend their services. read more

If there were negative ratings, this company deserves them. Their owner states customer service is a priority, but it definitely is not. We went with them even though the price was high because the sales rep (who no longer works for them) sold a really good pitch. They appear professional, but then you wait for months and months and they only appear if you call and call. The office staff is unprofessional and threatened to put a lien on our house for non payment, when they had access to the insurance funds and financing had been approved but they were too incompetent to fill out the documents correctly. After realizing their mistake, I was told "oh it's water under the bridge." We had water pouring down our dinning room walls and in between stages. After the job was finally completed, we began experiencing high moisture and mold. We contracted an A/c repair company only to find out they never reconnected the stove vent. When we called to ask for them to connect it we were told that doesn't fall under their work, even though they never told us and they connected our wood burning stove. Stay Away from this company if you want a job well done without constant headaches! read more

T&S Roofing just completed a job at my property. From the very beginning the project manager Troy was very professional,very helpful & informative. He answered any question that I had. It took a couple of months to actually get the projected started because of permit issues and weather. However, once they workers got started they did not stop. They were very efficient. The roof was done very fast-- less than a week to be exact. My husband and I also decided to do the soffit but at the time did not have the funds. We needed a couple of weeks and they were understanding. Needless to say, everything is finally completed and the roof looks so great. Everything came out beautiful. Thank you to the T&S Roofing team for being understanding, patient, professional, and great overall! read more

T & S has been my go to for roof repairs for over 20 years. They are always there right away and get the job done. Also bring always affordable and fair. Their worker are so kind and work non stop till job is complete. I will never use another roofer. read more

Thank you once T&S Roofing for making my dream of a new roof a perfect reality! I cannot say enough good things about this company. Daniel Gonzalez, my sales rep, was on time, friendly and very knowledgeable. He thoroughly explained what the condition of my roof was and showed me photos so that I could see for myself what my new roof would look like. I recommend T&S Roofing to all my friends and family. I am soooo happy with my new roof!! read more

I had high hopes for this company and felt that I was in good hands. I can not begin to express how disappointed I am with their character and the fact they fall into "typical" Miami service. I had a SIGNED contract to have a re-roof, due to start in 8 weeks. Six weeks before start date, the project manager says the job was underbid and they want 5K before they will start the job. Rationale being the salesperson signed a contract on pre-Irma prices, DESPITE it being 4+ months after the hurricane. So instead of doing the right thing, honoring their contract for THEIR error, they are refusing to move forward. And the salesman actually had the nerve to tell my husband, don't worry, there won't be a cancellation fee. As if we were the ones in breach of contract! The lack of human decency to do the right thing and honor your word is appalling and disgusting to me. I would advise anyone to proceed with caution and know your signed contract really means little, at least on the companies end. read more

I called for an appointment to get an estimate to replace my roof. The day before the appointment I get a call from "Maycol Delgado" to get the "proper expectations of their company" according to them. He proceeded to say everything possible to discourage me from confirming the appointment. I really don't understand their method of dealing with customers but this felt very negative from the start. He proceeded to tell me that all jobs are 8 to 12 weeks away because they're booked. I had also mentioned that I'm selling the house so he then asked me "are you looking for a transferable warranty?" I said "of course, I need for the new owners to have a warranty". He then proceeded to say that they're never the best priced estimate. What?!? He tried everything possible to make me cancel the appointment, so I said, "never mind, cancel the appointment since it sounds like you want me to". He then said "OK" and hung up!?!?! I called the company to let them know how one of their employees just didn't want to come out to give me an estimate, the girl on the phone proceeded to make excuses for him, put me on hold called Maycol and when she returned from a 10 minute hold she proceeded to make more excuses for him. Not one "I apologize" or "Do you want to reschedule?" This company obviously has too much work on their hands and isn't interested in any kind of customer service. STAY AWAY from this "typical Miami attitude" company. read more

Do not trust this roofing company. We bought the house that needed repairs and the previous owner used them and gave them a warranty. Upon calling them i was advised that the warranty was not covered for me and i should have had it transferred. I am told the warranty does not cover the work due to hurricane. The work was done without a permit so there is no record of it in Miami Dade and thus had issues with insurance as well. This business does not operating under ethics. If you are looking for a trustworthy company and a reliable one, please do not use this company. You will only get a run around. read more

Extremely disappointed with this contractor. Took them 4 months to complete a re-roof of my home. Constant delays during the permitting process where the contractor did not meet the roof inspector on site. Kept getting promises of completion within one week for about 1.5 months. Received unexpected fees for a total of $1000 at the end of the job. read more

Did a great job on the small townhouse complex we live in. I am on the board so the pressure to have a competent and professional contractor attend to our needs is high. We found them to be very competitively priced, professional and organized. They informed us when they would be there to start, and kept their word. Showed up every day after until job was done (weather permitting of course) Someone always answered the phone at the office when we called, and their crew was efficient and clean. I have been in construction for 30 years, so I know a good job when I see one. read more

Very unprofessional behavior- T&S backed out of a signed contract because someone in the company decided that the bid was too low. I had put down the deposit, a permit was obtained, then they cancelled. read more

These guys did a really good job for me. I wanted to do some non-standard things from the beginning (i.e. add a skylight) and many of the other roofing companies wouldn't take the time to quote me on that, where T&S worked with me and built that into their original quote. The price was very competitive. They communicated with me every step of the way. Work was done on time as promised. They were even able to connect me with some sub-contractors that I requested for additional work and coordinated the entire project. I would recommend this company. read more

After shopping for a quality roof we went with T & S due to co owner, Leo, who came out to give us the estimate. We trusted him to provide us with quality, service, and professionalism all of which met our expectations. We did have longer delays than expected due to weather and permits but all went very well. Troy Davis was our project manager and kept us updated and answered our concerns throughout the process. We went with white flat tiles because of their energy efficency and the best under paper which provided us with a 15 year warranty which we hope we never need. We highly recommend T& S Roofing! read more

T & S Roofing did an AWESOME job. I am very pleased with my new roof. I had to have a inspector come to review the work in order to get an insurance discount. They also commented on the excellent job. I got a discount of almost 1,300.00 for the year on my home insurance premium. Go T & S Roofing!! read more

I have to say the overall experience was positive, this mainly and primarily due to the Project Manager I had assigned Troy Davis. The company, large for a Roofing company, is very close to 'having its ducks in a row' - but with some gaps that need attention. Some Key points are: The salesman I was sent was 'all over it and contacting 2x a day - until I signed the contract and gave a deposit, after that I never heard or saw him, again. This was significant because the original Asphalt shingle and border trim selected was reviewed at night; in the day light the colors were much darker, and within 48 hrs of the contract, we elected for a shade much lighter. I contacted the salesman many times - Never heard from him again. There were several orders of either shingles or border trim that were delivered erroneously, or crossed, with other deliveries that had to be caught by myself, and remedied by the Project Manager, Troy. He had to get involved and remedy every facet of the operation, to include payments - a one man show that really saved the project for me, for us. Additionally there work teams, doing the actual roofing work are very good on-site workers that 'attacked the project' and worked like a swarm of bees to get it done ASAP, and Before the next rainfall. I would recommend them, and already have, but ask for Troy! read more