I received a flat tire on my way to the Charlotte airport around 7:30am on a Sunday. While I was…read moreable to hoist my car and remove the lug nuts, the tire was rusted to the rim and nothing I did could dislodge it. Beyond this, my spare itself was deflated. Through my State Farm insurance, I have free emergency roadside service, but they could find NO SERVICE PROVIDERS WILLING to change a tire on the side of the highway. This business was the first (after an hour of searching) to agree to the job. They arrived to find my spare tire deflated, and graciously took my tire away to inflate it, returned, and changed it for me. I'm so thankful for their business and kind service, and highly recommend them.

Brown Motor Works Northeast was outstanding from start to finish. Their team clearly knows BMWs…read moreinside and out, but what stood out most was how clearly they explained everything in simple, understandable terms--no guessing, no confusion. They walked me through what needed attention, what was urgent, and what could be handled in phases, which made the whole process feel manageable. Their financing options and willingness to work in stages were a huge help. The shop itself is clean and professional, and having a loaner vehicle while mine is being worked on is an unexpected bonus. Highly recommend and shoutout to Jeff.

On 5/9/25 I donated $2813.83 to your business because the same faults the car came in with still…read moreexists. There were primarily 2 faults, squealing around the pwrsteering pump area and a possible fan issue (the radiator fan came on at every stop but went away after I started driving again). Your sales advisor, Tommy Mattox, advised that the squealing was from the accessory drive belt and replacing the electric waterpump would fix the fan issue. I was notified that repairs were made and the car was ready for pick up at 8:49am. I paid and picked up the car around 1:50pm. I told Tommy there was something leaking from the driver side front beneath the engine. He said it was from the complimentary wash......but over 5hrs now?? I paid and drove the car home only to find a trace of coolant coming down my driveway. Contacted your company and was told to drive it back to your location.....'WITH A COOLANT LEAK'. I told Tommy no and he sent a tow truck. Next morning I received a text stating there was a hairline crack in the expansion tank along with another estimate which I have snipped and printed. On, May 13th I received a text asking if I wanted to replace the expansion tank which was never leaking when I initially brought the vehicle in for repairs. I never heard back from Tommy after responding to his text. I returned later that day to get my car because the trust factor in your company was gone. The tech filled the expansion tank and I drove it home. I ordered an expansion tank to replace but only to find out that there was a loose hose on the bottom of the tank which caused the leak. I have over 70 employees that will testify the vehicle was not leaking when I brought it to your location. The entire time it sat in your yard waiting on the parts to arrive it wasn't leaking. The squealing and the fan issue never went away. I brought the vehicle back less than a week later and had tommy listen to the squealing sound. I asked if he heard it and he admitted that the noise was still there as well as the fan accelerating. I tried to explain my frustration but tommy started talking over me and not letting me get a word in so I left. I told tommy to call me when he has a resolution to my situation with your company. To this day I have yet to get a call, text or email about my issue. 1. You robbed me of $2813.83 and cost me additional repairs adding to the old saying, "maintenance shops always do something to your vehicle to keep you coming back." 2. Tommy admitted the faults still existed after repairs were made. 3. You charged me double for parts which I have researched from genuine Maserati dealerships. 4. You have not made any attempt to contact me to resolve. I am a 28yr retired Army veteran. My entire career was spent as a 63B, 91B-91Z. I have worked on everything from cars to heavy equipment transporters and STRYKER vehicles. I brought my car to you because I was not familiar with the engine and didn't want to chance it. If your company was not knowledgeable on Maserati cars you should've just be honest and let me know.

My car's tire blew on I-20 and Mark came to the rescue! I am really lucky to be alive and receive…read morehelp from this company. I'll attach pictures of how my car looked before he picked me up.

Came to this shop with my own complete brake kit. He only changed out some of the parts and stole…read morethe rest of my kit. He also charged almost $400 to change out 4 calipers. That was not the price we discussed before I got there. I feel he took advantage of me being a woman and in desperate need to get my calipers replaced. I trusted him to do a complete brake job with the parts I brought in. A year later, I need new pads for my brakes

I have been taking my vehicles to this location for years, these guys are excellent at what they…read moredo. The drill is if you are having a problem, leave your vehicle with them, they diagnose, and call you back with an estimate. If you think you can get it done cheaper, good luck, car repairs are not cheap, but if you let that rattling or hissing go on to long it will catch up with you. Dan and mike are a great team, and will have you rolling down the road safely, also they will also give you a heads up on any potential issues they see while conducting service on your vehicle.

Service was pretty fast but I really respect the level of communication and upfront transparency…read morewith cost of parts and labor

I love this place. They are always booked up 2+ weeks due to their loyal customers. They are not…read morethe cheapest but they hide nothing from me and their work is very good.

Great service! Fast and when you call it's a real person not a recording. Very personal and had all…read morethe tools needed to get us back on the road.

The other day my vehicle wouldn't start. I called Spring Hill Towing, whom treated my vehicle as…read moretho it was their own vehicle. Going above and beyond just towing, they checked my battery to help me get on the road faster. (Unfortunately the battery was not the problem) I could tell they took pride in giving a quality and reliable service for a reasonable price. I won't call anyone else.

Great shop. Very professional and did quality repairs on our Honda Pilot. Reasonable pricing and on…read moretime repairs. Recommend.

We took my wife's car to Leonard's to have a few scratches on the bumper repaired. They did an…read moreexcellent job at a very good price. The did exactly what they said at the price they quoted. Highly professional and top quality work. I would recommend Leonard's to anyone looking for auto body repairs.

I have been a one or two automobile owner for more than 70 years. During a 30 year military…read moreservice career, I have lived in many areas of the country. I have dealt with more automobile service agencies than I can remember. I have recently moved to Chapin. Months prior to this move, my rare and much treasured 2007 Jaguar XKR developed a recurring and puzzling problem. I had taken it to Jaguar dealerships and my local mechanic several times. Each shop replaced random parts, charged lots of money, but never got to the root of the problem. On the advice of new friends and neighbors, I contacted Taylor's Auto Service. I did have serious concerns using an unfamiliar and unspecialized facility. I called, described the symptoms I had experienced and scheduled an appointment a few days later to drop off the car. On the first visit, the car behaved normally in the shop without issue so they returned it without charge. The problem occurred again soon after, requiring a 2nd visit with a more detailed system inspection. This has been the general pattern for this very random and rare recurring problem. With a better appreciation of the situation, Taylor's specialized electrical staff quickly found the TRUE problem, ordered and installed the part, and my pet was finally back home and running properly. While reloading my personal gear the next day, I accidentally triggered the car's anti-theft system. The car froze and I was unable to release it. I called Taylor's, asked for help, and the Shop Chief came to my residence. He quickly reset the system and gave me his expert advice to prevent this from happening again. There was no charge for the rescue. I have never experienced service like this anywhere. Needless to say, Taylor's will be my family's one and only service contact from now on.

Do NOT trust these people with your car. If I could give a negative star, I would. They quoted a…read moreprice, and then told me that the price went up $800 due to an 'hour billing error' and then I could pay the new price of $2900 or a $1000 for them to put it back together without doing what we needed done. We got the car back with no work done and now the engine light is on and the engine is knocking. They refused to provide any paperwork outlining what they did.