Horrible experience. Was told 20 min wait time at 2:50 and didnt get into the chair until 3:45. The guy was horribly rude to me. My nail started chipping the next day. Came in to get it fixed. 2 days later another one chipped and then the next day another one chipped. I got an acrylic fill. I've NEVER had my polish on my acrylic chip like this before. I wrote a review on their fb and got harrassed by bao. I posted what was said to me on their review on fb. Hopefully I can post it here too. read more

Very clean, very quiet and calm, and doing a great job social distancing. Happy with the services my girlfriend got.

Ok... so the lady who did my nails was nice and coversational. However, I paid $40 to have the dipping nail powder for my manicure and was told to expect it to last 2 to 3 weeks. Less than a week after getting it done, it is already chipping. It lasted about as long as regular Polish and cost twice as much. No thank you! read more

First of all, you should ignore all those five and seven year old reviews! Come on! Tracy and Calvin have been managing this establishment for over twenty years. Yes, I have been coming here this long. I can promise you that any nail technician Tracy trains is well and completely trained in their artistry. These are trained technicians! When I pay to have my nails and toes done, I want them to look like they have been professionally done. They always come out looking like Melania Trump's nails, who could ask for better than that? Also, Chickie , (customer with the big $4.00 tip,) you might want to step it up a bit in consideration of the 20th century. Like 25% or more. Bao, who seems to be everyone's favorite, is Tracy's sister, trained by Tracy. It doesn't get any better than this! read more

The staff was unprofessional and rude. Two of us were from out of town. We called for an appointment for 3 pedicures at 3:30 pm on Friday, August 18, 2017. We were not greeted. When we inquired to the person at the desk about our appointment no one answered. The only staff we could see were with customers, so we inquired again the nail person by the door shouted at us, "OK OK OK!" Unacceptable. All of the customers looked VERY uncomfortable. We told them that we were no longer comfortable to get good service here and we left. I will never return. read more

Did not have a good experience with the service and pedicure. Their "customer service" can only be described as grumpy. Maybe they were all having a bad day. The pedicure was rough...this morning I have a sore cuticle where the nail tech dug too deep with the cuticle snips. Place was not particularly clean. The bathroom really needs a good cleaning. Will not go back. read more

Love my nails! But the customer service is lacking. My nail tech is also the receptionist for the salon so you would think she had better people skills. I sat there in silence. No matter how hard I tried to start a conversation it was met by a rude remark so I gave up. Will not be returning back and this place was pretty empty for a Saturday afternoon. read more

Book Bay she does a great job. She does not talk much and that is what I like. I got Mani/pedi for $45 and I got a foot paraffin treatment. Not bad in my book. And fast too! My only problem was us that I wish they would of pumiced my feet harder. They needed it. read more

Terrible job! Many of these reviews say Bow is the best. I got a full set of Gel nails from her and they're terrible. She was really rushing. They are so thick and the nails are positioned on an angle. Cuticles look awful too. She said I should have had a manicure first. I asked her if she was going to make them thinner as i saw her applying the gel so thickly and she said yes, then she did not make them thinner, so I wonder if she was pre-occupied and forgot a step. i asked her to round the tips and she kept them square. i felt llike i was telling her how to do her job. These nails feel like a bad acrylic job. Gel nails are supposed to be so natural looking and feeling. These look like large lumps on my fingers. Total waste of $40 bucks! The place is dirty too. Check out the layer of dust on everything! Holes in the wall, awful decor and holes in chairs. I did not fing the staff friendly. read more

This was, by far, the worst nail salon I've ever been to, and because I travel extensively, I've been to many salons. It was dirty (there were nail clippings from a previous client on the towel I was supposed to put my hands on), messy, and dingy. The manicurist, a barefooted guy about 18 years old, told me not to look at my nails as he was filing them, as it made him nervous! I didn't have my cuticles done, as the lack of cleanliness everywhere in the salon gave me concern about using their utensils. How they stay in business is beyond me...they're awful read more

This place is dirty, an empty potato chip bag on one of the stations, dust on the nail polish bottle, grungy looking towel on manicure station. I was pretty much ignored when I walked in, the staff were on their digital devices. The manicure was fine after all of that. They seem to have loyal customers coming in. Just clean the place! read more

Bao is absolutely one of the best nail technicians I have ever had! I am a loyal customer of hers for over five years, and find her to be meticulous and precise, as well as friendly and fun to chat with. The salon is always clean and most of the time the wait is short. Highly recommended! read more

Absolutely the worst customer service of any salon in Traverse City! Upon entering, I signed the sheet for a manicure and pedicure. The older man who always looks bored to death was at the desk. I told him twice that I would like a FEMALE nail tech- because I've been cut and bloody from pedicures with 2 of the male techs. I also said "a GIRL". He said it would be about 30 minutes, so I said I would wait. ( there was 1 female and 2 male techs working, and each had a customer.)After 35 minutes I was seated at a pedicure chair. I sat there for 10 minutes, tHe customer who was with the female tech paid and left. Then holy crap a new lady walked in and the female tech started doing her nails! One of the male techs came over and was going to start my pedicure- incidentally he has cut me and also given me a very bad pedicure in the past. I politely said I asked for a female. The big oaf at the desk said he didn't hear me! Funny, all the customers did, and I repeated it twice. I left, after wasting 50 minutes of my time. I will NEVER return and if you want good mani/pedis with good customer service, you shouldn't go here either!! Wish I could give 0 stars!!! read more

I am a summer resident in TC. For the last few years I went to TC Nails and was satisfied. Today my daughter and I went. We both had mani/pedi's. The tech clipped my toe nails on one foot and not the other. The paint job is not cleaned up and messy. As for the manicure... I had clear polish on. The tech didn't even try to take the clear off. She scraped the clear polish off as she was pushing my cuticles. Again, the paint job is terrible! She used a base coat as a top coat. When she realized this, she added the top coat on top. My nails are thick with polish, bubbly, and uneven. Extremely disappointed! I wouldn't give it a star. read more

The best pedicure I've had in years!! They took their time on all 3 of us and made sure to make our feet look perfect. The sugar scrub and hot stones were a lovely touch as well. My shellac manicure was impeccable as well. read more

You can call ahead and make an appointment by 9 times out of 10 they are running behind by 15-30 minutes. No respect for the customers time. They should honor the scheduled appointment over a walk-in. read more

MaryAnne and Jimmy give a really good pedicure. You may even get a little side show, if Jimmy spontaneously breaks out into dance. (I was told after inquiring, that I didnt have to pay extra for the dance). :) They are both really nice and friendly. MaryAnne did her own design while I was there and Jimmy turned the seat over to Bao to paint the design I brought in and I was super impressed- it looked better than the picture I had brought with me! She is very artistic! read more

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I've been to TC Nails a bunch of times and for some reason I decided to try another place to mix things up. Well that place rudely said they had no time for me even though I called ahead! So back to TC Nails I went and had a great experience, I don't know why I wanted to switch. I've had Shellac there twice by the same woman, I'm sorry I don't know her name but she is very thorough and it has lasted perfectly. She sits in the first chair closest to the front desk if that helps. I also hated the color I picked for my toes and I stopped her after the first nail and she was so happy to switch it for me. It felt really nice that she was so friendly when I was being so indecisive. My only complaint is that they don't carry Essie polish, other than that it's a great place! read more

My no-chip lasted 3 days before it started chipping. The woman doing my nails didn't get all the no chip I had previously had on off and you could see it through the new polish. I was not happy, I will not be going back. read more

This nail salon is way over priced. Had a gel manicure one week ago and my nails already chipped and peeled. Their prices are ridiculous. Was charged $100 dollars for pedi, mani, and my daughter got a full set. Normally this would cost around $80. Bad service, rude people. Very rough. Not clear on their pricing either. Then charged my niece over fifty dollars for a full set! Even though they have prices listed that's clearly lies. Wouldn't recommend this place to anyone. read more

So pretty much I had long and healthy nails, I asked the man doing my nails to not cut them just do a light file. He proceeds to file them each for about 40 seconds so that the nails barely went off my finger. He then proceeded to make every finger nail a different shape. I will not be coming here again, I can save $32 dollars and paint them better myself. read more

Visited TC Nails for a toe polish change and eyebrow wax. Staff was friendly and services rendered were as expected. Total $20 for both which is reasonable. read more

Jose was amazing! I got a dip and the deluxe pedi. I am so pleased with the foot massage and the way my nails turned out! Thank you!

The gentlemen that did my nails, put my white tip on one of my fingers crooked. The lady who waxes does a great job though.

Thought I'd give them a try. I won't go back. Had a dip & it was thick & lumpy-spots missed. Looked like I had press on nails. I don't like that they use their nails to push back the cuticle. It's outdated & not especially clean. I went to my usual nail salon & had the dip taken off 2 days later & got a shellac. If you don't want to wait this is the place to go-not many customers. read more

Mom and i went to this salon on a recommendation. WE had a terrible experience. First off they started my mani and then when another customer came in early for her appointment he dropped me and went and took care of her. He left me soaking in a bowl of acetone - never done that before. Thats dangerous and bad for your nails. Then they cured the nails for 5 minutes! Folks thats not normal and its not safe. The tech was sweet and my nails look fine - but the place was dirty and there was no concern for safety. read more

I came in with an appointment to get a pedicure for my wedding and was extremely disappointed in how rushed the service was. The staff just seemed focused on getting the job done quickly without any attention to making the experience pleasant or my toenails look nice. My pedicure looked terrible by Monday after getting them done Friday. I would definitely not go back. This was the poorest pedicure experience I have ever had. read more

This was absolutely the worst pedicure I've ever had. The service was rushed with no attention to detail and she (Vanni?) cut my nails so short I was sore for a week. Skip this place if you are looking for a pedicure that is better than you can do yourself in 5-10 minutes. read more

Appointments don't matter. They are always late. They cut my skin every single time I go in there and a no chip lasts about a week before it starts chipping. I am a local and I will never return to this place. read more

This place is horrible. I went there earlier today to get my acrylic nails taken off and a shellac manicure. The man doing my nails starting ripping the acrylic nails off with three different tools. It was very painful. After one nail I asked him if he can soak them and then take them off, his response was "it will take too long." After a painful 15 minutes of having my nails being ripped off, he was cutting my cuticles when he made both of my thumbs bleed. My left thumb bled for the entire time. He was wiping the blood away with his dirty towel until I asked him not to use it. 30 minutes after I got home the shellac nail polish chipped on two nails. I will not be going back to this place and I will be filing a report with the better business bureau! 12 hours later and my nails/fingers still hurt. I do not recommend this place. read more

This place needs a good cleaning, I think it's rude how they talk and laugh in their language when you are sitting with them when most of them speak English. It makes you feel like they're talking about you. There is always a grumpy old guy who is only concerned with getting his $$. read more

This shop is awful! Worst I've ever experienced. The technician was not pleasant and his skills were lacking. The cuticle trimmer was not sterilized, he just sprayed it with alcohol. I'm accustomed to the instruments' being autoclaved but I live in Texas and that may not be done here. He appeared irritated with any request. His paint job, shellac, looks thick and makes my nails look like I've had a bad acrylic manicure. His nails were disgusting, jagged and dirty. Stay away!! read more

Watch your monthly statements.They say one price and when I check my account I'm always charged a couple dollar more..

Disgusting first off I was getting a pedicure the lady couldn't understand English wasn't even doing it right! Then it was time for my nails she started giving me a manicure I said I wanted a full set found out she wasn't trained for that. I ended up with a fungas on my nails I have gotten my nails done my whole life and never have I experienced this. DO NOT go there read more