Una Maria sin empatia.... Mi experiencia hoy en JCPenney…read moreWestland Mall fue verdaderamente decepcionante. Mi esposa y yo fuimos a realizar una devolución de varias prendas compradas el viernes 7 de noviembre, apenas dos días antes. Uno de los artículos, un tuxedo, estaba roto debajo del brazo y con un botón casi desprendido, y las demás piezas simplemente no me quedaban en talla. Todo estaba sin uso, solo había retirado parte de las etiquetas. Al intentar devolverlas, no me quisieron aceptar nada, y lo peor fue el trato recibido. Una señora --sin identificación visible-- vino a "atenderme". Cuando le pregunté su nombre, solo respondió que se llamaba María, negándose a dar su apellido. Su actitud fue arrogante, prepotente y sin empatía. Me dijo con tono despectivo que no podía aceptar las prendas por no tener las etiquetas puestas, aunque yo las tenía en la mano. Le pedí hablar con un superior, y de manera altanera respondió: "Yo soy la superior, no hay nadie más". Al insistir, me dijo que si quería podía volver "mañana" que estaria su superior, pero que igual no me iba a aceptar la devolución. Solo después de mucha insistencia aceptó una corbata, y eso porque tenía únicamente la pegatina en el plástico, ya que ni siquiera esa pieza querían recibir al principio. Salí de la tienda sintiéndome completamente maltratado, no solo como cliente sino como persona. JCPenney siempre da una imagen amable al vender o al ofrecer tarjetas de crédito, pero cuando se trata de un problema o una devolución, la atención cambia por completo. Creo que la señora María, del JCPenney de Westland Mall, debería ser más empática y recordar que como empleados están para ayudar y buscar soluciones. Si por casualidad la política de devoluciones de JCPenney ha cambiado --como ella me mencionó en un momento, aunque no lo explicó claramente--, deberían informarlo al cliente al momento de la compra. Qué decepción... En mi vida me había pasado algo parecido. Nunca me había sentido tan menospreciado como cliente. Al menos deberían buscar un acuerdo o mostrar comprensión, sobre todo cuando hay piezas defectuosas o rotas, porque ahí también entra en juego la garantía del producto. Esto no se trata de dinero, sino de respeto y de hacer sentir al cliente valorado, sin importar la situación. Un cliente que se siente bien atendido vuelve; uno que se siente humillado, no. Ojalá las cosas cambien, pero personalmente no volveré a comprar en esa tienda del Westland Mall. Tal vez vaya a otro JCPenney, pero no regresaré a ese lugar después de esta experiencia tan desagradable.

Went here to look at mattresses and noticed they had a decent amount of options. Julio was really…read morefreindly and told me in detail all about the different types of mattresses. He really knew his stuff and didn't apply any pressure at all. He also mentioned they ship the mattress right from the factory so you are always getting a freshly made unit, no old stock. For suitcases they don't carry that many different styles. The clothing selection is outstanding as usual for this chain. The store is a bit dated but still in pretty good shape.

I live in MN, the land of Target HQ, so we have a high bar for satisfaction…read more This Target is very good. We have toddlers and the kids clothing selection is incredible, better than my local Targets in MN. Tons of inventory and selection. We also needed diapers, kid shampoo, and other stuff, which we were able to find. We also needed a few grocery items and were able to find them as we didn't want to make a separate trip to Publix. The staff in the store were helpful, and the checkout person was also very nice. And as wild as it sounds, I was able to find decent parking, too.

Where to start…read more.. Tiny parking lot Traffic coming in and leaving You're Lucky if you find someone that speaks English And the lines are like a Disney line during the summer Trash Target, I've had a better experience in Walmart This target will put you in a pissy mood and have you dying to leave

Excellent! Efficient. Clean. Professional and a great experience from start to finish. Jose, the…read moremanager was helping out his team (which was great to see) and displayed a great example of leadership. I got a really good deal on a suitcase that I was looking for and he even shared with me up coming deals that are happening soon. I loved the information, selections and overall experience. 5/5 experience for sure!

Located on the 2nd floor of the Miracle Marketplace building, Nordstrom Rack Coral Gables has a…read morelarge floor space filled with various fashions and clothes. Initially opened as a clearance area for the original Nordstrom in Seattle in 1973, it then opened as a standalone store in 1983. My wife and I have been to quite a few, and found it to be a good place to buy department store quality (i.e. not clothes specifically made for an outlet) for reduced prices. This location had the one thing we look for: a large clearance area for both women and men, and this store fit that bill well. It has free wi-fi, which was appreciated. It didn't seem too busy while browsing throughout the store, but then realized how high the throughput was when having to wait in a very long line. They had all registers going, and the line moved surprisingly quickly. We were just window shopping, but I ended up buying some Nike briefs that were double clearanced, making it well over 50% off.

5below? More like 5above. Everything here is insane prices and I would not recommend if your on a…read morebudget. They treat it like Louis Vuitton.

This store always has the greatest dog clothes, whether it's for Halloween or winter wear. And the…read moremax price of anything here is $5, but its usually less! As seasons change even those prices come down because everything goes on clearance. They also have plenty of other fun stuff from workout gear and equipment to kitschy cartoon trinkets, and the latest pop star merchandise. They had an activity table set up so you could make a frozen 2 toy this weekend so it's kinda like a craft store too. Only complaint is that it gets messy sometimes. Then you go again and it's fully stocked and organized. This is the future of the dollar trees, especially if these China tariffs kick in.

Much better experience this time around! It was an entire 180, but it was also with another sales…read moreassociate; Antoinette. She was professional, courteous, extremely helpful and got me everything I needed. The items that were discontinued, she offered alternatives that were even better. It was an incredible experience that made up for the last few encounters and I'm truly grateful for the shopping experience and looking forward to future experiences like this with her and all sales associates.

Said to be the most successful Nordstrom in the US, and it makes sense: as the only one in…read moresouthwest Miami since the one at Dadeland closed. all of south Florida flocks to this this one. In accord to all Nordstroms, the customer service is good. However I have to note this store has the worst and dirtiest bathrooms: at the level of public venues and not worthy of a department store.

Hadn't been to an Express Store in forever! But during Christmas break when you're not traveling;…read moreand even if you are; what is there to do??? Shopping!! Anyway, I was taking a stroll in Dadeland Mall and went into Express! To my surprise, I found beautiful pieces of clothing for my new 2023 upgraded wardrobe! I was suuuuper happy with a pant suit I bought in this amazing deep magenta kinda color in velvet finish! Oh my!! I also got a couple of divine dresses! Half of the store was on sale so this was a really nice score for me! I'm liking what I see fashion wise at Express! It's getting harder and harder to find good quality, elegant clothing at the mall so this was perfect! I will be returning for sure!!

Had an online order and received the wrong item. Took it to this location with all the necessary…read moreinformation to do an exchange for what I needed. They refused to accept what I had received from my online order nor would they help. " It's an online order which isn't our problem" was their response.

I am a long-time customer of Old Navy. Though my wife and I love shopping online and having the…read moreitems delivered to the store for local pickup. We find the shipping is faster and obviously cheaper. The store is extremely close to our house and this pattern is very convenient for us. Customer service is very good and we have no issues to declare. Returns have been smooth and no questions ask, once we have our receipt. Buying school uniforms have also become a great resource. I hope they always stay in business!

Coming into the 136th Street location I am always greeted by happy employees. Everybody in this…read morelocation has been very helpful when I'm in need. I have to give an extra special shout out to two employees that always go above and beyond for customers. Rebecca, that used to work at the Gap in the falls. She is such a joy and always a big help in my shopping. Has been a part of my shopping experience for the past 13 years. Munesh is also amazing!! These two particular employees at this location make my shopping experience. They're amazing all of the time. thank you for hiring such caring & helpful employees.

So today was my first time coming here. I do not know when this location opened but I am in Love!…read moreIt is a bigger location, therefore it has more shelf space for more items. I found things today that I usually don't come across in the location closer to my house. However, the bigger the location, the bigger my bill is at checkout. LOL! This one isn't too out of the way, therefore I can see myself frequenting this location quite often. Nonetheless I am so happy about the opening of this location and will certainly be coming back!

A great big location, and I always find parking here. It's in a good location, just down the street…read morefrom Walmart, so you can kill two discount birds with one stone. I like how much stock is here, they have so many items. The store can be a little messy at times, and the staff isn't the friendliest, but that's about it.