I went in there today and the lady that helped me was awesome. I'm sorry I forgot her name, but I…read morewent in wanting a specific type of bag not realizing there's five different types and she took a lot of time showing me all the differences making sure I got the right one

Bipolar beetch in the front counter, WOW. Just moved to this area and this is my second and last…read moretime in this store. Rather go to the store in Simi Valley where I know I'll be treated fairly and equally. Coworker definitely caught on because he started being nicer and using his customer service.

I ordered a Salty's flat- bill hat for my son. When it was delivered, it was a curved-bill regular…read morebaseball hat. My son told me he wouldn't wear it, so on our way out of town, we stopped by this location to exchange it. He didn't find the one, so he picked another hat that was the same price. When we got to the register with the receipt that shows a flat-bill hat the sales associate proceeded to tell me that is what the hat was a flat bill that just is "curved up." What? I told her we get all his hats here, and this is not what I ordered. She again wanted to prove she was right. There is a line of people behind us. Why say anything? Do the exchange and let us head on our way. I wasn't happy to say the least. Next time I will go to another location. 8/3/25

Me and my mom came in to get a hat for my dad's birthday, we are normally really nice people but…read morethe way the store manager treated us was a disgrace. We were checking out and my mom jokingly asked if there was any discounts and he just looked at us in disgust and shook his head no. From the beginning of the interaction we could tell he was having a bad day or something cause customer service was not it. We've been to this boot barn before and have had pleasant experiences but carlos the STORE MANAGER needs an attitude check. We had some help from a very lovely lady who was wearing a leopard print shirt she was very nice. Hopefully he does better. We ended up just walking out without purchasing anything would rather go to a different boot barn.

Austin and K.J honestly hands down the best great attitude and great character. K.j help me a sick…read moreass out fit

I walked in knowing nothing and ended up walking out a beginner with a new board! The guys working…read morethere were very helpful and patient with the millions of questions that I had. I got away with a new board that they built in front of me for a little over $150 (it was $140 but CA taxes..) Great shop, Im going back for some new shoes!

My husband and I went in to find an outfit for an upcoming event. Jayda made the experience…read moreeffortless. She took his measurements, let us explain what we were looking for and quickly found some options. Everything fit perfectly and we were able to leave the store with exactly what we needed. 10/10 customer service. My husband hates clothes shopping and she made the experience so easy. Would definitely recommend asking for her if you need assistance.

Amazing! Jada is a 1000/10 employe. She assisted me in getting a whole suit in no time for a…read morewedding I have the next day. She was extremely knowledgeable and fast at her job. If you need anything come and ask for her.

Huge store , carries name brands like Dickies and a vast variety of other clothing ! Need socks and…read moreunderwear? This is the place! Staff very helpful! Been going here for years and love this store !

i've been going to this place for about 15 years and i've never had any issue until today, i came…read morein looking for thermals and the kind man in the printing area pointed me in 2 areas where i can find them 1 where there's a thermal set and 2 where there's thermal tops, while the thermal set was on the floor the tops weren't so i asked the young man on the floor where i can find them he said there wasn't any and when i asked if there was some in the back he told me there wasn't any in the store at all because they're not in season. so when i went back to the man in printing asking about the thermal sets, he assured me that they in fact DO have tops in the back also and proceeded to ask the man (penny or benny im not sure) on the floor to get them for me and that's when i noticed the man on the floor was visually upset that he had to go grab the thermal from the back. he asked what color i wanted and i told him & he brought it out for me and i tried it on and when i asked for another color he said we only have black which i don't know if that was true because he lied about not having thermals in general so i asked for a different size and before going to the back he asked me "are you even going to buy it"...NEVER have i ever been asked by any retail associate anywhere "are you even going to buy it" i told him yes i just need to know what size fits me best. he brought it out and i went to check out *there was no one else there at this time* and as he saw me waiting to check out he kept folding clothes until he finished and then checked me out. i felt so disrespected & disappointed i was treated this way, mind you i'll say again i've been going here for almost 15 years maybe more and never had any issue and it sucks because i love this place all around but the customer service sucked, the man in printing was great & very helpful and without him i would've left empty handed. i almost feel bad leaving this review but 1 persons actions reflect the business as a whole & this experience deserved a review

Cashier Vanessa and associate Amy (checking receipts at the door) spent my entire transaction…read moretalking sh-smack about the previous customer before us even mocking his voice and saying that he was crazy for not understanding how taxes work. I just think it's so unprofessional!! Please train your staff better.

I went in to see if they have a Dove shampoo and conditioner. They have them alright but not the…read moresize that I was looking for. And the price is pretty high compared to the one that I was looking for. So I declined to get it. They have a quiet selection of other hair products but none fancy my style so I didn't get anything. I moved around and checked out the products. Plentiful of selection as well as clearance items are available but I decided not to buy anything because I saw the line. It's not even 11am on a weekday and the line was so long. How much more on the weekends? There were 3 registers open but the line wasn't going fast. It would have been nice for the 2 employees stocking up to have stopped and helped out. But no, they just went on with whatever they were doing. I'll try to come back at a different time and see the difference. Happy shopping!!!

Amazing establishment very cool style and variety of clothing and the staff was very real and kind…read more10/10 will be coming again !!

0 stars if I could!! AWFUL. SO DISAPPOINTED. the guy talked my finance into a tux literally…read moreconvinced him and his best man and mom. Non of them liked it and he convinced them that it's the one. Then told him a tight ass suit was his size then proceeded to put clips for tailoring even tighter and my fiancé said it's too tight he STILLL proceeded to have it tailored like that then blamed my fiancé for "working out" when it was too tight!! THEN said to iron it and try it on that maybe it will fit then!?!?! then was getting annoyed with us and said "if you don't like it we can give you a refund" then when we agreed on that he said he needs to talk to the owner first then calls and said the owner said no. We paid $441 WITH NO TUX OR REFUND. That man needs to be fired! I asked for the owners number and he wouldn't give it.