I was there for a return, just trying to understand why I only received ** dollars. I was genuinely confused, so I came back to ask again. I made sure not to cut in line, and I understood that the cashier was busy. But instead of a simple explanation, she snapped at me, saying, "Well, you have to wait in line because I'm busy" in a really condescending tone, and very annoyed facial expression. Naturally, I replied, "Yes, of course," but inside, I felt frustrated. It's just rude! I ended up looking it up myself to figure out why I only got that amount. Turns out, she was technically correct, but her attitude made me feel like I was being stupid for asking. All I wanted was a little clarity, and instead, I was met with disrespect. It's disappointing when someone makes you feel small for seeking help, especially when you're trying to be patient and understanding. No one deserves to be treated that way, and I hope for better experiences in the future. This is not the only time we were treated like this, even before. We just let it go, but this has to stop. When you take your frustrations out on clients, you're not just affecting their experience; you're tarnishing the very reputation of your workplace. It's frustrating to be on the receiving end of that negativity. read more

Worst costumer service . First time I've ever had an experience like this . Everywhere was messy! The items priced incorrect! Please get it together !!! read more

It's so unorganized. Especially when the lines are backed up they're not asking the other employees to come down and help manage the lines properly horrible read more

Always end up getting something(s) here , never fails ! Customer service , the people there are friendly read more

The store associate Valerie was very rude and began gossiping about me due to me asking her for help. Stating that she couldn't help due to staffing I shop here every Sunday and never had a problem with any of the associates. I literally heard her talking negative about me because I stated that they had an associate wiping windows out side and ask if she could help me and she said "she has task she has to do" I have never walked into a retail store and the staff wouldn't help. read more

They had high thread 400 tc 100% cotton queen sheets. Bought two pairs. They had a nice Aldo handbag vey beautiful. I also got some incredible sutera pillows at a discount price. So happy and satisfied. Employees were working fast, clean organized store. read more

Joanna is rude and unprofessional, My mother went to do a return, and she humiliated her, stating the item was not what was on the receipt, and then talking to the people next about it right in from of my mother, it was an easy fix, she didn't even get a manager to help, we are regular customers, You need to address this.. When its not them talking to each other and ignoring you, they need some customer service training, its not that hard to have manners. read more

This store is understaffed always messy. I use a wheelchair I constantly have to look out for shoes, clothing and hangers on the floor. This store is always packed. Ok deals. Good deals on Ray Ban Sunglasses. Good deals on sheets. Ok prices on clothing. Half the store is discounted women's clothing. read more

I can honestly say that thanks to this Ross I was able to make my final Christmas gift purchase for 2019. And though quite crowded with the line for checkout backing up considerably, I fortunately entered just before it got ridiculously so. But my wife even stated that her experience still went rather swiftly, even after I had gone to the car and her line was twice as long. read more

I've been to this store previously and although it has never been a huge issue, I did find unforgivable problems on my last visit. #1 I was making a large purchase involving my restroom so my cart was generally full. As I spent time looking at items for the shower I could not help but notice LOSS PREVENTION continuously hovering around me. Granted, I wasn't the best dressed that day given my mini-remodeling but still. What were they expecting me to do?!?! I was clearly in an open space and grabbing, comparing, and setting items aside in their place. #2 As I was placing said items on the small counter, LOSS PREVENTION stood right beside me. I'm fairly a small individual so having a large male tower next to me is a bit out of my comfort zone. Not sure what they were expecting there as well, as I clearly provided all the items in the cart (a cart that cannot even exit the store due to the high rod, which is a major hassle if you're carrying more than 5 heavy bags of PURCHASED items). #3 This one has bothered me the most. Almost every time I'm there, there's always some sort of 3rd-party interaction with this 1 specific employee who appears to order everyone around and make unnecessary comments about employees/customers. Initially i had presumed that she had a long day of dealing with all sorts of characters etc etc etc but after a while I simply noticed that it's just her. I am not sure of her position but the way she speaks to people in general is very condescending and extremely rude. Off putting. I had the unfortunate pleasure of dealing with her directly this past time and it was absolutely dreadful. Atrocious. You'd think Loss Prevention following me around would cause me to drop everything then and there, simply walk out but no, her attitude is what tipped the balance. If it wasn't for the fact that I was already tired and placed so much thought into my purchase I would have left it all at the counter. Since it never directly involved me, i paid no mind to her name, but I was able to glance at her tag this time which seemed to have scratched off/missing letters. Her name, Joana, I believe. Blonde. Avoid her if you can help it since the company deems her lack of customer service or attitude "professional". Inevitably Ross has lost my business due to the accumulation of events. Simply put, I don't mind driving to Palmdale's HOME GOODS if it means I get treated properly. At least there, I've never been followed around, like a criminal, or spoken to like an idiot. read more

I went in to pick up a couple cheap pet items. Patiently waited in line while the employees were chatting it up. Finally the next one in line(!), then these other customers were called up in front of me. When I finally check out, I say hello and the employee ignores me. Looking in another direction, she tells me the total. I didn't hear her, so I asked what it was. She repeated it, again looking in another direction. When I left I said Have a Nice Day. Again, standoffish. This is the third time I've been in this store and the 2nd time I've dealt with this individual. I don't know her personally. I have to say this seems racist. I'll take my business elsewhere from now on. read more

Store doesn't enforce customers to wear mask! Just seen a couple not wearing mask at all, not one employee or security approached them at all to ask them to wear a mask. Not a good thing Ross! You will have Covid spread here very soon here. I am disappointed. read more

The clothes are ugly. The merchandise are mostly from China. The selections on everything they sell are very limited. The shelves are empty. The shoes, the curtains, the beauty supplies are cheaply made, dated, and did I say ugly? read more

As usual I shop for good deals, so in store today found a sweater priced $9.99 (sale sticker item) good bargain and a leather jacket $11.99 (good deal too!) so I get to register and cashier tells me the sweater is $14.99 and tells me someone put sticker sale price wrong (not my problem or is it?) all I know is I'm shopping as a customer, maybe they need to be more cautious - it made feel like I was being accused of it, I paid $14.99 and just my mouth - I feel honored sale price for $9.99 read more

Ross Dress for Less - Department Stores Near Me - Lancaster, California

Garbage store. Used to work at ross & the way i was treated was disgusting. I asked the lady if there were any bathrooms. She didn't even look at me, just told me yes they're in the fitting room but closed. While still walking away from me. She was the store manager, I didn't catch her name because she kept walking while answering my question. If you ask any of these employees a question be prepared to be brushed off like you don't matter. I'm disgusted at this ross store. read more

Bad energy since you walk in amber Christina are beyond unprofessional!!!! So rude they feel entitled at a rosss ahaaaa so happy that I didn't even stay to keeep waiting passed my 11 o clock interview with them !!!! Was I suppose to just sit n wait till whenever they feel the need to interview me then why call me n set a time for my interview !!!! their beyond disrespectful not punctual on their own interview time!!! Happy as fuck that I won't b tolerating their Karen asses!!! Idgaf presentation is everything n the way they look misreble yikes good luck working with this management!!! read more

Very courteous staff. Good prices. Needed a cooking utensil, found it. Thank you Ross

que torpe la manager sin poder entender algo tan fácil de solucionar no pudieron ayudar y decidi regresar todo por un mal cobro de prendas nunca entendío el problema son reputnantes e inútiles asta piensan que su rango es alto y dicen que los de seguridad no son nada cuando son ellos que detienen a sus clientes me sorprend que tengas puestos así cuando son tan tontos read more

This store is so we'll stoked every time I go. The people are so nice and will try to help you find anything you can possibly want from Ross. They also have very spacious dressing rooms that allowed me to try lots of outfits on. The only bad part is how dirty the store is. Have been to other ross and they are definitely cleaner and bigger. Security is good and makes you feel safe but could get a bit annoying because they are literally watching you and walking by you a lot of the times. Not the best place to shop but you will find a lot of cheap stuff. read more

I shop here all the time. It's near my home and it's much better stocked than the Palmdale store. But my disappointment was that I made an impulse buy on a Monday evening and spent more than I usually do. I realized when walking out I should have came the next day to get my senior Tuesday discount. I thought no problem I'd just go back the next morning and do a return and RE-purchase. Wow was I surprised that the floor manager refused to let me re-purchase. It totaled $82.00. So I told the lady at the counter (who was really sweet to me) that rule was silly and just refund it all. And I left with a smile on my face. I didn't really need those two extra purses anyway. I went back later during the day and repurchased the baby gifts only with my discount. read more

Sometimes the store can be in quite a disarray... but for the most part you can find some very decent bargains here.

I feel like I just won the lottery! I just found 3 summer dresses, each under $10. Found? More like FINALLY found, as in I had to hunt and pick my way through all kinds of boring junk to find my little treasures. They say you appreciate things more when you have to work for them, and I do have that feeling of victorious exultation that I usually get after a particularly excruciating bout of searching for Waldo. The lines were long, but the cashiers kept things moving along rather efficiently and I had plenty of time to make friends with the lady behind me in line. Her husband is coming home from a long trip and suggested she pick up some lingerie ;). She was picking up some new Ralph Lauren kingsized sheets (600 count) with the money she saved by going to Ross instead of the mall. Ross Stores sells fashion forward and classic clothing for men, women and children. It also sells jewelry, shoes, and housewares galore. This is truly a discount department store at its best. read more

This store always has what I'm looking for. Went last Saturday night at 10 pm it was awesome. Shelves were stocked no shoppers we had the store to ourselves. The store is clean and packed with items. My only complaint is they don't allow their shopping carts outside of the store which means I either have to limit my purchases or have someone with me to cart out items. It appears the workers including security, are not allowed to help booo So that sucks. But it's still one of my favorite stores employees are pretty great too. read more

The reason why I gave them a "3" I needed to try on several pairs of shoes when I walked over to the area that was designated to sit down and try on shoes I notice that there were only a few people trying on shoes and the rest of the other customers were using the area for a rest area there was nowhere to sit and try on shoes I saw a security person who was dress in all black and he came over where I was standing I explain to him that I had no where to sit and try on shoes so then he look at me and then pass my head and said "I" will go get you a chair and he proceeded to go towards the back of the store so while waiting for him to come back I had notice someone getting up to leave the shoe area I was then able to sit " 3 " ..... read more

My family likes to shop here a lot but lately when we enter the store one of the security guards will follow us around while we shop. The last time we went in one of the guards actually began searching the area around my Moms cart as if she was trying to steal something. When my Mom noticed it she asked if they wanted to search our stuff. He replied with, someone already did that. Talking to a store manager was just as bad because she said that it's now apart of training to be treated like that. Which I don't believe. No one should enter a store and feel racially profiled and be followed around a store. It upsets me and is even more disappointing that a group of people can do that and attempt to justify it. The corporate office needs to fix this before they began to lose customers. read more

I just informed management that I will not spend another penny in this store after my visit today. The loss prevention program and officers make you feel like a shoplifter from the moment you enter the store, to the time you pause for longer than 20 seconds on an aisle, until you walk out the door. I would expect a store to make their shoppers feel welcome, not like criminals, but it's happened too many times here and I'm officially done with Ross. DONE. read more

My place to shop for shoes! I love all the wonderful deals I could get from Ross. I purchase shoes, purses and dressy pants for work here.

This place sucks!! Ghetto! Cashiers need a lot more experience in dealing with customers. Some of the managers there are like 20 years old. They do not know the first thing about customer service. read more

I come to this Ross all the time, but this last visit was not good at all. My baby of 4 months had to be changed and the rest room with the changing table was out of order. I asked if I could please just use the table but he said I couldn't. Then I asked well could I please use the benches in the dressing room? Again he said no because of the lingering smell. My baby doesn't even have smelly diapers? But there was no sorry for the inconvenience. No sorry I would if I could he was just rude about the whole thing. I had to take her to my car out on a cold windy day..... Ross is not baby friendly I've never felt so discriminated just for having a baby. read more

Best deals anywhere. Clothes, shoes, home décor. Is what I have bought. Only had a problem once they did not want to accept by dollar coins as payment and I said it was money and even after speaking to a manager they still did not accept it. But I still will not lose out on great deals because some young ignorant store employees think they are the government and tell me what money I can and can not use. Had someone at a gas station recently tell me not all of those only some I am about to get off work and I do not want to deal with those. They swear I am paying with pennies. They count just like dollar bills they are easy. And I never use more than 10 at a time. read more

I like Ross. The prices are reasonable compared to quality. The reason for this specific reviwe is to alert everyone that Ross has FINALLY replacard those NASTY curtains in the dressing room with actual stalls!!!! It's so awesome to actually be able to try clothes on without having to avoid the line oh gum on the edges of the curtains while trying your clothes on. Thank you Ross. read more

The shoes I was getting for my daughter had a sticker that said 1.99. When I took it to the counter she scanned the sticker but then cancelled it and rang up 15 I asked why. Under the shoe in sharpie there was a number 15 written on it. I was upset and went back to look at the other shoes and no other shoes had anything written under them with sharpie, they all had stickers. Very disappointed that they did not honor the price of the sticker that was in the shoe. read more

I am not a big fan of this particular location for a couple of reasons, it's much smaller than most other Ross locations, more times than not, it isn't clean, and the since this location is smaller, it means they have a smaller selection. But since I love to eat at the Big Tuna in Lancaster, this Ross is more conveniently located and therefore, I end up shopping at this one instead of the Palmdale one. Having read a couple of other reviews for this Ross, there is one thing I do NOT agree with: the 'unfriendly' staff; I find the staff here very friendly and very helpful. read more