Fried asked for a reputable iPhone repair on a battery. I used Yelp, o find. Told my friend, she…read moreused them and was quite pleased. Thanks, Yelp!!!

Great listeners and provided fast service to my friend with her email problem. Thank you guysread more

It is 5:30 and this business is open till 8:00 tonight. I have called twice and after a few…read morepreliminary questions the system hangs up on me! This is a phone company! Come on your phone should work!!!!! Or is it set up that way purposely?

Worst experience I've ever had in a Verizon store. (We've been w/ Verizon over 15 years.) My iPhone…read morehad a black screen. It would still ring/received text, but screen stayed blank. The FIRST thing the girl asked me was.... Did u pay ur bill on your phone?!?! (WTF) Yes! I paid for my iPhone IN FULL! The same day I got it. After she insulted me. She talked w/ her coworker who "tried" to help. They decided the best thing to do is.... to go to a repair shop to get it fix. I returned home & looked it up on YouTube....found a easy step by step on how to fix it. It now works great! So don't waste ur time w/ the Abilene Verizon employees on southwest. You're better off with YouTube. *Note to Verizon employees: You should Look up customers accounts FIRST. DON'T assuming they don't have money to pay their bill. Worst costumer service EVER!!!

i got a headset for christmas from my mom and it started turning off when i was using it and so me…read moreand my mom went to the store and went in and i told them what was happening and they asked for the receipt so we give them it and they said they cant give refunds or switch it out for another one because it works fine (on my tablet i was having trouble on my computer) and its been over a week so we can't do anything only go here for a phone

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Abilene store today.

I've been to this location twice in the past month for screen replacements, and both times the…read morequality has been lacking. My latest "upgraded" screen lasted only a week before breaking. When I returned to ask why a more expensive part failed so quickly, the issue wasn't resolved. the clerk just shrugged his shoulders ! I'm very unhappy with the value and the products used here. I would appreciate it if the management reached out to make this right.

This is the worst business we have dealt with. My husband had a screen replaced for $150. Two…read moreweeks later, nothing but lines on the screen. This was caused by the screen replacement. We took it back in and the worker refused to warranty it. She was rude, charged another $150 to put another screen on. I will go to Abilene Phone Repair in the future.

We go to this store a lot and we are usually ver satisfied. Tonight, the staff were helpful and…read moreworking hard,but the manager didn't even acknowledge us.The manager, Chase ( maybe the Chase who gave the 5 star review), sat and talked to staff and worked on his computer never bothering to help customers even though there was a line. Kristen helped us and was extremely helpful and knowledgeable.

They need to work on how to handle the number of customers ins the store. I fully support social…read moredistancing and the need to limit how many customers at one time but it needs to applied evenly. Looking around wasn't allowed but standing at the kiosk was. One lady came in and refused to wear a mask but once she got insistent they let her stay. This places the other customers and staff at risk. They should have refused to wait on her and followed store policy.

honest, quick service. Troubleshooting first before Just servicing. we have taken phones here…read morebefore and never a problem

My husband needed the screen repaired on his phone. They were affordable, friendly, and quick…read more Hopefully we won't need another repair anytime soon, but if we do we would go here again for sure.

Wait is long, at least they have tables and chairs. Silly me, I thought this would take less than…read morean hour...

After many years of avoiding AT&T I was pulled back by their recent trade-in program so visited the…read morestore on Turner in Abilene. Migrating or "porting" my numbers from straight talk was difficult, to say the least, but the staff at this store was so diligent in helping me get the problem resolved. They went far beyond any level of service I've seen in years to get them migrated to AT&T. The staff there are all polite and have extreme dedication to providing excellent support; the reason is obvious, extremely caring and professional management. Destiny helped me a great deal and I got to observe Bryce assisting many people and ultimately assist me in completing my 2nd line's porting issue. KUDOS AT&T for hiring professionals like Bryce to manage your store.