I would give less than 1 star because of the store manager, his attitude, and his refusal and…read morestatement that they do not provide customer service. I was in store when he began arguing with a customer telling him that they don't provide customer service. What??? I left and will not be a customer.

If you plan on passing away, make sure you cancel all things Verizon first. Tried taking my mom off…read morethe account (as the main person and her plan/phone) and they kept me on the phone for 10 HOURS. I was literally on the phone off and on with them from 10 AM to 8 PM before I finally called it quits because it was going absolutely nowhere with no progress in sight. Their customer service employees are very rude and offer no real support or help. I'd have a better conversation with my now dead mother compared to this staffing. Absurdly disappointed and will never come back to this company. Don't plan on passing away ever if you're using this company. They'll want you to still pay for the dead person AND want to talk to them

I visited the AT&T store today on Pioneer in Fond du Lac, WI. I won't go into a lot of detail…read more The manager Jaylen M was so rude I ended purchasing a screen saver and turned around immediately to ask for my money back. I have never been treated like this in my entire life. Even if he was having a bad day he could have walked off the floor and asked someone else to help me. After I returned the screen saver I just purchased (still in the box) I did share with him I was going to call corporate headquarters. His response was Go ahead I don't care. I don't think he liked his job.

If I could put 0 stars I would. My elderly father and I went in about 10 days ago to make some…read morechanges to the account, upgrade his phone and ultimately move to AT&T TV and Internet. Chris and Matthew were great while we were in the store! Bonded with my dad and totally sold him on the whole package. Then quoted us a price of $60 for everything. They even corrected me when I questioned additional charges he would incur. They insisted that was the full price and extolled the virtues of simplicity and reliability of the products. Now, 10 days later things are not working as advertised and the tech that came to the house didn't complete the work in a way that provided a seamless transition. We returned to the store to talk to dads new pals and Matt won't be in until tomorrow and Chris? Well at first he a yes like he didn't know me, the. When I said our experience was awful, he shrugged his shoulders, told us to cancel if we didn't like it and walked to the back room. We reached out to AT&T and that wasn't as great as expected, but a tech is scheduled for tomorrow so we will see how that comes out. At this point, even though I, personally have been with AT&T for more than 20 years I wouldn't recommend them to anyone.

If I could give less than 1 star i would. A full room and only 2 people engaged with customers…read more Not even looking for new service, RETURNING THEIR EQUIPMENT. Time is money and by waiting i have now spent more than my monthly bill.

Nicole B was a Rock star! I purchased a phone from a person on Facebook marketplace and it turned…read moreinto a nightmare. He owed money on it and I was reported lost or stolen. Although the Spectrum system gave Nicole a hard time at every turn, she never gave up on me! Her boss, I believe that his name was Jeremy, was also great to work with. My new phone is working, thanks to her great customer service and patience, and I am on to the next challenge that life throws at me. Keep up the great work Nicole and stay well! Jim B. Waupaca

Incredible service! I joined T-mobile as a new customer over the phone and ended up with my new…read moreaccount getting set up wrong!! went to the store for a person to person meeting hoping to get it all cleared up. Even though the brick n mortar store had nothing to do with the mistake, the store manager Austin personally helped me get everything fixed and squared away! Awesome guy, can't say enough good about the experience!

Awful service, I have four bars but nothing loads. Terrible! Do not get this service all I've heard…read moreis excuses for their awful coverage