Went in today for a simple cracked screen fix, and Tristan rocked it!!! He said an hour I showed 45…read moremins later he was jus to running the final tests. Tristan for the win. (Also hope I didn't misspell his name)

From the owner: Cell phone accessories, Cell phone repair, Prepaid cellular service & customized phone cases.read more

Went to the store at 11 AM to get a Sim card for a phone. Owner could not accommodate because…read moreapparently he lost the key for the store and it takes an hour to come online. Owner was rude and wouldn't consider my request.

Our customer service was excellent. Bekah, our agent was an EXCELLENT helper! She was able to get…read moremy husband to get a smart phone when he was insistent that he was not going to get one! He was back in the old days of the flip phone and insisting on trying to get one of those again but changed his mind after talking with her. We would gladly keep going to this store, especially if Bekah was there to help us again. Way to go Bekah!

The Boost Mobile Stores that are in this district, which includes the Wisconsin Rapids stores,…read morerequire that new customers enroll in the more expensive plans and sign up for phone insurance. The $30 a month basic plans ends up being $62 the first month, then they make you change your plans and remove the insurance in the store the following month and charge you $3. I would suggest that you sign up for Boost Mobile outside of the Wisconsin Rapids, Stevens Point, Wausau, etc area because you can get the $30 plans without the false requirement that you need to sign up for a more expensive plan you do not need.

Alright verizon, i have been with you guys since you bought out alltel many moons ago. Couple…read morehiccups in that time but nothing serious. Now i am about ready to drop all my devices on the counter and walk out. Heres why. My husband passed away in December. I stopped at the verizon in Merrill WI on Monday January 9, 2023 with his death certificate and explained i no longer needed his line. They cancelled the line but said they could not take the phone back as it is not a corporate location so they had to call in and have a box/shipping label sent to me to send his phone back in. I get the box on Friday January 13, 2023. I did everything the instructions said to do as far as factory resetting the phone, etc.. i dropped the box off at the UPS store in Wausau WI on Monday January 16, 2023. I received my monthly bill which showed a balance of well over a grand. I contacted verizon via the chat option and they said the device had been received on or around January 22, 2023 approximately. They said they would update my account to reflect the device being returned and accepted. I kept getting texts to return the device. So i contacted verizon again via chat, they reassured me the device had been returned and accepted at the warehouse. Okay great, so why isnt my account updated yet? Well that can take 5-10 business days. Okay fine. Verizon agent tells me it will be updated and not to worry. Few days go by and i get another text to return the device. So i reach out to verizon chat again (this would be beginning of February now). They again reassure me account will be updated and they escalated the ticket to management. February 10, 2023 my bill has still not been updated so i can pay it, i contact verizon chat AGAIN (this being like the 5th time) i am told again the device was returned and accepted and they will need 8-10 business days to complete the expedited ticket and my account should be updated by February 20, 2023 so i can pay my bill. It is February 22, 2023 and i had to reach out to verizon chat again this morning as my account is still not reflecting the correct pricing for my phone line and the tablet line. Now i received an email from verizon financials regarding my "late bill". At this point i posted my complaint all over facebook, within minutes they told me to send them a message on facebook and someone would rectify the situation. So i send a message around 3:30pm on Sunday February 26, 2023. It is now 7:24pm and i have nothing, no answers, no solutions, nothing after 4 hours. They tell me the escalated ticket is still being processed. What happened to the 8-10 business days i was told 20+ days ago? SERIOUSLY! Now today March 2, 2023 I notice an alert on the top of my screen about data usage limited, so i again reach out to verizon. I try calling and after threw attempts i was not able to reach an actual agent. So i went through the chat option as thats the only option i had, there the agent told me my services were suspended after being reassured by the last couple agents that will not happen. I have screen shots. WTF! I am upset. Its like reopening the wound every damn time i have to do this. Having to go through this so many times on the same issue is absolutely rediculous. Do better verizon. For what we pay for your So So service, find a way to rectify this and maybe you wont lose a 15+ year customer. Sincerely, A very pissed off widow.

Wonderful customer service! Joe stayed over 1/2 hour past closing to help us add services and a new…read morephone. He recommended accessories to fit my husbands needs and transferred everything over for us when I cloud couldn't handle it all. He has a Terrific personality and was really nice when our children got antsy. Thank you! We are definitely coming to this location for all of our needs!!

I had to have my computer serviced because I screwed up my computer…read more The extent of my screw up necessitated having the Operating System reinstalled. I took my ailing terminal to Zaxx's to get the work done. I fully expected the work to take more than a day because I got there late in the morning. To my surprise, I received a call less than 5 hours later telling me that my computer was ready for pick up!! The personnel at the shop is friendly and courteous; and my bill was exactly the same as the estimate. Zaxx's is a top-shelf repair shop!!

I came to Zaxx for the first time 3 years ago when I moved to the area. I was leery, these smaller…read moreplaces can really be expensive. To my surprise, not only were they reasonable, but they threw in a few minor freebies to help me and my family out. Our household has six computers between us and with younger children using them, I spend more time at Zaxx than I would like. But, they are always accommodating, making sure I get the very best out of my warranties and always making sure the repairs are permanent fixes. Finally, when my home office computer began to shut off without warning, they worked with me to make sure that not only did I have a replacement, but all my important files for work were transferred over. All for an unimaginably low price. My desperation over the loss of my ability to work in this economy didn't bring me to tears, but their unexpected kindness and sincere desire to help me, did. These guys TOTALLY rock! :)