Called to have my laptop scanned for bugs and virus. Gave me a quote for scan over the phone…read more Dropped of the laptop the same day and was ready the following day. Scott and Stephanie offered suggestions regarding virus programs. Great personal and courteous service.

Knew exactly what was wrong and fixed in 3 day and that was over a weekend. Charge was more than…read morereasonable

These guys absolutely rock!! Not only are they extremely knowledgable and willing to explain so you…read morebecome knowledgable too.. but they are VERY well priced and just downright hilarious to interact with. If I could give over 9000 stars, I would.

From the owner: Sales, service, and repair! Our expertise spans a wide range of devices, including desktops,…read morelaptops, gaming consoles, and more, ensuring that we can address your technology needs comprehensively.

One of the few Best Buy stores that I've been in that has an exceptional knowledgeable and helpful…read morestaff. It was time to upgrade a cellphone, we went to the Verizon stores and were less than impressed with their help. We arranged to have an appointment with Christina at this Buy Location. She was extremely knowledgeable and gave us 5 Star service. She set up our new phone and watches and even saved us money on our phone plan too.

It will be 8pm on a Friday night, you could be the only person in the store waiting to check out…read moreand there will be a group of coworkers just standing by the entrance yapping, while you wait for 10 mins for someone to help you. They literally all saw me too. It's crazy.

Have a HP Envy laptop that didn't have sound for years. My husband, with some computer experience,…read moretried to fix the sound, but would only last about 20 minutes. I couldn't enjoy YouTube or seminars, closed caption wasn't the same as hearing the words. A Wisconsin Rapids computer company had it twice, we paid, but again, not fixed permanently, only lasting minutes. I chose I.T.S.M because it is a veteran owned company and because of their honesty. They fixed it right the first time! Finally, after years of no sound, I could enjoy my laptop. I highly recommend this company. They are very professional and easy to talk with. They also sell drones, offer recycling of some electronic equipment and are a very knowledgeable resource. Call them to find out more of what they offer, they are a good company to deal with.

From the owner: I.T.S.M LLC offers services for both commercial and residential clients including networking,…read moreservers, camera systems, equipment sales, computer virus removal and troubleshooting.

Brought my IPad in for repair. The staff was very friendly, professional, and knowledgable. I would…read morehighly recommend them for your Apple Products!

I paid $94.88 just for there "diagnostics charge" just to find out what I already knew, that a hard…read moredrive cable was bad in my Macbook. I told them that when I walked in! Why did they need a $94.88 diagnostics fee? Also, I needed an iMovie project off of the hard drive before they did a reset. They did save the iMovie clips for the project, but failed to copy the project file, meaning I did 6+ hours of editing and all I have now are the clips I started with. The staff are not knowledgeable and the store is very overpriced. I will never buy from them again and my experience with them has led me to the decision to stop buying all Apple products because the nearest people who can help with any Mac problems are a two hour drive away.

I stopped into Best Buy today completely overwhelmed about gaming computers, and Eli was absolutely…read moreincredible. He took the time to explain everything in a way that actually made sense--graphics cards, processors, cooling systems, all the stuff I usually get lost with. Eli didn't rush me or push me into anything. Instead, he walked me through the differences between pre-built systems and custom builds, what specs matter for different types of games, and even helped me figure out what would fit best in my budget. You can tell he genuinely knows his stuff and enjoys helping people. I left feeling confident and excited instead of confused. If you're thinking about getting a gaming PC or just need someone knowledgeable to guide you, ask for Eli. He made a huge difference and I appreciate the great service!

Made an appointment with geek squad. I needed to get the battery replaced in my 8 year old iPhone…read more8. I showed up and a young guy took 2 minutes to research it before telling me Apple didn't have the battery I needed anymore and he couldn't help me. I drove a mile up the street to Computer World, and within 15 minutes they had the battery ordered from Apple. I'm sorry I bothered the staff at Best Buy with my problem. I won't do it again. UPDATE: I got the call from Computer World yesterday that they had received my battery. Dropped the phone off this morning, went out for a nice lunch, came back and it was all set to go with a brand new Apple battery installed. Be advised. BEST BUY SERVICE SUCKS. They didn't even try.

They have what I need and let me know about new things I might not know that I need!! I love…read moreshopping INSTORE!

My experience and time spent exploring this Best Buy in my boyfriend's home town was delightful for…read morethe most part. We went in the store knowing exactly what we wanted, so we didn't really need an associate's help. However, none of the associated offered help while we were roaming around the store. Which is usually fine if we knew where what we were looking for is located, but we didn't so we ended up just walking in circles before finding the ancillary computer accessories sections located in the back near closer to the TV section. Additionally, we lingered in this section contemplating on which wireless mouse to get. Although, we had our eye on the one that we ultimately got. Again, some assistance in picking one may have been appreciated at this point. Since we were passing through town and knew what we wanted, the experience was good. I can see how someone else who may need assistance may end up leaving without purchasing anything. The check out experience was fairly standard, and it was the first interaction with an associate, but I guess better the cashier first than the security guard who'll check purchases before you leave.