I called and spoke to Vin he spent a lot of time with me trying to diagnose over the phone and we…read morediscussed different options for resolving my slow PC. We talked about replacing with a solid-state drive but I think we came to the conclusion that it was slow because of competing virus software. So he was very good and spent a lot of time with me giving me the options. And we chose the cheaper safer route first and then will discuss options if the problem persists. This was great I didn't spend a lot of time or money to find out the issue he was very patient with me and I would definitely return with any PC issues.

My personal PC laptop broke down and I contacted this company in the Milford area to work on it. I…read morewas highly impressed with the knowledge and assistance provided by Vin, the owner, and one of his techs in troubleshooting my laptop problems. Although they didn't resolve my Windows reboot loop issues, they were able to remove the hard drive and save most of my data despite the many hard drive errors. I had also checked with Best Buy and found Avanti to be less expensive and much friendlier than the box store. I'm very pleased with my experience with Avanti and highly recommend them to anyone needing a computer repair or IT technical assistance. They're really great!!

My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

My response back to Astound:…read more I made over 7 attempts to have by quote fixed to no avail. Astound kept increasing the price from $177 to $208. So happy I am not a customer. I saw their true colors on how they didn't care and they didn't want to fix the issue. Also, ASTOUND kept saying they don't have this information on the quote. I sent their own email to them 3 times with no resolution. I believe all the bad reviews on this and other websites. ASTOUND is merging with another company if you haven't heard. ASTOUND has 3 emails from me so they have the documentation. I asked to speak to a manager and they said 24 to 48 hours wait. I have notified the Better Business Bureau as well as the Secretary of State Office in Massachusetts with complaints about their deceptive sales practices and fraud. This is the response I received from Astound. Hi, Ann! Thank you for taking the time to share your experience with Astound. We strive to provide transparent and accurate information to all our customers at all times. We take your feedback seriously and are committed to addressing these issues internally to prevent similar situations in the future. If you have any further details or documentation you'd like to share, please feel free to send us a private message. I'm sure we can get you set up with a package that is the right fit. Thank you again for reaching out, and for your interest in Astound. -Jackie Review of ASTOUND Astound engages in deceptive advertising. I was quoted one price and called to get it corrected and they didn't honor the price. I was quoted a price of $177 and when I called customer service they said price was $208. in addition, they didn't believe me as the customer even though I have a receipt of the amount. Customer Service said we see $0 dollars in our system since you haven't received your bill. How can Astound expect people to accept a service without a quote. I was quoted 4 free cable boxes and remotes and that wasn't honored. Overall, the worst experience ever and happy I am not going to be a customer. Clearly, they don't care about the customer and don't know how to provide sales quotes. Don't believe their sales since they will charge you a separate price. Be aware, you are not locked in for 5 years on the price. That is only internet, so be prepared for large increases. DONT TRUST ASTOUND SALES OR CUSTOMER SERVICE. THEY LIE ABOUT PRICING AND SERVICES.

Installed a video system for me with remote viewing on my smartphone. Very professional.read more

From the owner: VoIP, structured cabling, telephone systems service, CCTV/CATV/AV, retail service and rollouts.read more