Dima was incredibly helpful, calm, & genuinely cared about helping my family with all our needs &…read moremore! The more we didnt ask how to save money or lower our bill to help with the new phone payment ect but he helped us with it anyways! He didn't ask for any sort of review, but honestly I am so blown away with his patience not only with my son, but with his co workers who couldn't be bothered to get off their own phones and help him help us! I would return to this store based solely off of Dimas demeanor and amazing customer service skills!

Great customer service. I been in there twice and the young female clerk took the time to help me…read more What a change, a store that provided customer service. Sorry that I did not get her name, she was great

She brought my iPhone back to life after a good drenching. Save me from having to get a new iPhone…read moreor go through insurance to receive a new one ! She did her work quickly and promptly. ...and she has a beautiful dog so there's a bonus. I know several other people that are very supportive of her business transactions. She's very affordable and dependable. Nicely done

I went in for a cracked screen repair, and Christy was so nice and so helpful. She started right…read moreaway, and the $300 repair only took half an hour. I got back and she had my phone charging for me and even put on a screen protector for free. Christy is very caring and gave us Washington/Oregon recommendations since we are visiting from California and even her dog Nova gave us a friendly welcome.

Terrible customer service. Not returning my phone because it's "scratched'"…read more Check the pictures. Finally returned it, charged $50 restock and $40 setup fee for never once helping me with what I came to the store for in the first place.

Best Service! Bought new phones with Austin the GM. Very helpful and the smoothest transition I…read morehave ever experienced. Austin is an asset in the Verizon Company!

Awesome service. Definitely exceeded my expectations. Ask for David, he's got it together and very…read morepatient.

I want to personally thank Melissa for outstanding customer service. She went beyond to help solve…read moremy bill issue. She was tenacious in helping me. Cellular Plus is lucky to have Melissa. Shannon

Do not use this despicable store if you value your time! Eva bought her phone here and established…read moreservice. 6 months later the phone began having problems dropping call and with general reliability. She took it in for replacement, got her number changed, and asked that all the info be loaded on the new phone from her old phone. She came back later to pick her phone up and the lady had put a lock screen pin on it and didn't remember the number! They did not know how to fix it! Does T-Mobile hire complete morons to staff their stores? We took the phone to the store at near Columbia Center Mall and had them fix it! Eva is suffering from medical complications and did not need this added stress! I am pissed beyond belief at the staff of the Richland Store and the woman who put the pin on without permission needs to be terminated! With prejudice! MORONS!!!!!

No internet in Richland WA been making excuses for 6 months now…read more Guess they hate money! Maybe Spectrum are paying them off you never know!

I've used Cricket Wireless for several years. My daughter went into the store to add her phone to…read moremy plan. They didn't explain any of the charges to her. She has an eSIM but they charged her $10 for a SIM anyway. We are on a plan with a group rate but they charged her the $55 for it anyway plus an additional $25 activation fee. I get it. Cricket just wants more money but the sales person could have at least explained it to her.

I got my new phone at the cricket store at Columbia center mall in Kennewick Washington. They were…read moreextremely helpful! A very nice gentleman helped me, he was very knowledgeable and made the whole process as easy as it could possibly be!

I have had nothing but great experiences at this store. OF COURSE there may be a wait. Make a…read morereservation on line. Best wifi and most reliable and speedy. Getting ready to upgrade my old phone and looking forward to their great service! I normally take them a dozen Spudnuts just to say thanks

Store has 2 of 3 employees working out of 5 stations. Wait times are ridiculously long. Internet…read moreands mobile plans are predatory.

I bought a new phone and tried to transfer my contacts, etc., with no luck. So I went to the US…read moreCellular store in the Winco parking lot in Richland. The young lady there worked and worked, and was able to transfer my info! I was impressed with both associates there, their use of masks and plastic shields for protection. I've been with US Cellular for 20+ years and have good service - except for certain pockets where the signal gets weak.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.