Do you ever get the feeling like someone only cares about making a commission? That's this store…read more Every time I go into this store they waste my time trying to convince me to buy things I don't need. Additionally, they overcharge things on my account(I'm guessing so they can sneak in a commission) that I later have to spend hours on the phone getting reversed. Particularly, the representative Dale is awful. He actually gave me a guilt trip because I didn't want to buy any overpriced phone accessories. He actually made apparent that he was offended when I said I bought a phone case off of amazon. Just shop AT&T online! They are easier and you don't have to spend hours dealing with terrible customer service at a store focused on sales and not customer satisfaction.

I purchased a phone and also purchased the insurance. A few months later my phone fell out of my…read morepocket and the glass screen got damaged. I went into the AT&T store and I explained what happen and told them I had insurance on the phone. They explained that to replace the phone using my insurance would cost me $150.00 so I stated no way and cancelled the insurance and took the phone to CPR (Cell Phone Repair) store in mini mall in St Robert and they fixed the phone for $86.00.

Poor customer service. One employee in particular. She didn't help me find the correct product I…read moreneeded and also did not help install it. If she had helped she would have realized it was the wrong product. Wasted a bunch of money because of this and still don't have the product I need. After coming back and asking if there was anyway to change it or get my money back she told me I was just sol. As a customer when I ask for help I shouldn't just be pointed to the general direction of the product I'm searching for

Wow so about a month ago I came in I was ready to switch from att to Verizon. I was going to get…read morethe iPhoneX. The man I spoke with was rude and acted annoyed by my questions. He made me think that there was no charge till the first billing cycle ended resulting in a rather large bill. Then he announced that I owed tax upfront after I specifically asked what I had to pay today and he told me nothing was due. Then when I asked about a privacy screen he asked why and who I'm hiding my texts from? That's none of his business why I wanted privacy screen. I definitely didn't need the attitude like I was doing some shady stuff. I asked to cancel everything and left without the phone or contract. Fast forward to this morning when I get a call from Verizon saying I have a 200$ bill due immediately. I call Verizon and turns out he left the contract open after I asked him to cancel/void everything. Thankfully customer service understood and zeroed out my bill and canceled the plan. The call center customer service is always helpful. Store associates in this store are rude and not very helpful.

Had a issue with my internet, Gentleman named Evan out of the St. Roberts office identified several…read moreissues from no grounding, no outside box, also found my modem was 12 years old. He did a excellent job fixing everything and my internet is running very good, better than it did.. Evan was very professional and communicated the problems and his plan to correct all of it. Thank you Evan Cable America Appreciate this employee!! Kevin Forshey

Cable had never been installed in the house I just purchased, Evan S. out of the St. Roberts ofc…read morewas assigned the install. He contacted me to let me know how close he was and was on time. He worked in the bitter cold to run and install all new service to the house. He checked and logged me on to both my TV's and computer making sure I knew how to in case of problems, of which I have had none. Evan was extremely informative and professional, which I appreciated very much. I believe this cable company is providing great service for an affordable price, which on a limited budget is very important to me. Thanks again to Evan S. for great service.