Cable had never been installed in the house I just purchased, Evan S. out of the St. Roberts ofc…read morewas assigned the install. He contacted me to let me know how close he was and was on time. He worked in the bitter cold to run and install all new service to the house. He checked and logged me on to both my TV's and computer making sure I knew how to in case of problems, of which I have had none. Evan was extremely informative and professional, which I appreciated very much. I believe this cable company is providing great service for an affordable price, which on a limited budget is very important to me. Thanks again to Evan S. for great service.

If I could give ZERO stars, I would. Never had so many problems with an internet service before…read more Not only did they not mention that the company name changed and is now SparkLight, but they also failed for inform us that their rates changed and for MONTHS we payed almost double for a service that apparently doesn't exist anymore. With this company, prepare to experience TONS of outages. Now I am currently dealing with updating my router/modem (we have to call and add it to our account) and when we finally reached tech support (took almost an hour because there was a high volume of phone calls because of course there was an outage), they stated they could not help us because they do not have access to the "cable America" accounts yet since the name change and that we would have to reach out to someone in tech support that represents cable America. So now we're actively trying to get ahold of someone from cable America who can help us but of course we are stuck listening to elevator music for what seems to be an eternity.

Nice people working here with all that you need to help any type of business, big or small. Loved…read morevisiting there office in the underground.

These guys are amazing! They do everything from large auditoriums to home installs. AV man came out…read moreand created the perfect entertainment system for my space, and then followed up to make sure my family was happy. They were prompt, professional, more affordable than the competition, and had an impressive depth of technical knowledge. They even replaced my tv when a pixel was out, and reinstalled at no cost! They went above and beyond and I highly recommend AV man!

We were very fortunate to recently have Fidelity Communications tech Adam Pitts respond to our…read morerequest regarding a telephone/internet service movement issue. He was very knowledgeable, professional and a pleasure to work with. Rest assured, any further needs we might have regarding this type of service, he will be requested. Thank you very much Mr. Pitts. Johnnie Montgomery

After AWFUL customer service with the only other internet provider in town (3 weeks and no service…read more- the soonest available tech cant be here for 3 more weeks) I called Fidelity. The rep I spoke with was kind, knowledgeable, and patient. She scheduled set up for the earliest possible time (2 days) but sent an email to the tech department to see if they could come sooner. Five minutes after placing my order and hanging up the phone, she personally called me back to say they would have someone out immediately to get me up and running. How refreshing!

I have been paying for the last 7+ years for Mediacoms top tier package (for streaming) I started…read moreoff with their services and ran into consistent issues, however it was not super frequent, so I could tolerate the issues at those times. Fast forward to now where I am submitting this review based upon my previous situation 2 weeks ago. I requested a Technician to come out and replace a torn/destroyed COAX Line that was damaging my internet signal. I work from home, so internet stability is 100% required or I can lose my job, money and time. The technician came out, said he replaced the line etc. I am now 2 weeks later and constant signal drops. I cannot work (from home) and upon calling Mediacom support they are now telling me I have to wait 1 more week of 8 days for a technician to come fix the issue? A. The technician 2 weeks ago DID NOT do what was paid for and requested. He came and used the old damaged line and went about his day. B. Now I am being forced to be penalized for their technicians incompetence of doing the job correctly the first time? My 400$ a month internet package is paying for what exactly? If you want to pay loads of money to a company who does not truly value your money, avoid this place. Thanks for showing me just how much you guys run your business. I hope the owner see's this review. This needs handled immediately throughout the entirety of the company. If I lose my job, you better make sure you extend my bill payment for the days I have been without internet (going on 3.5 weeks so far). This is very roachlike business tactics. Lets see how long it goes before I get a resolve.

What a worthless company. No humans to discuss issues with, and two week wait times for service…read moretechs. Expensive service, for poor value. Would not recommend look elsewhere.

They are misleading bordering on deceptive. They contacted our company claiming to be AT&T, but…read morethey are not. At no time did they identify themselves as ProTel System employees. They did have access to our AT&T records so they do appear to be authorized resellers of AT&T products, but that is not how to do business in my opinion. I am giving them 2 stars because they were polite and responsive.

From the owner: We offer a "one-stop" communications shopping experience for our customers. Such as... Premise…read morebased digital telephone systems, Cloud based IP systems, and hybrid digital/IP systems. We can assist with your local, long distance and IP (SIP trunk) dialtone needs, as well as computer network installation, Off-site data backup service via our Rock Solid product, Security and Access Control systems, structured cabling systems and so much more! In a nutshell...ProTel has been a trusted and experienced source business communications solutions and we'll be here to serve you for the next 30 years as well.

I want to give a huge shoutout to Aaron, the DM at the Osage Beach T-Mobile store. He delivered…read moresome of the best customer service I have experienced anywhere. When we walked in to set up a new family plan, Aaron was running the entire store by himself. He had customers coming in, phones to set up, and new hires arriving for training-and yet he handled everything with calm, kindness, and total professionalism. Even under that kind of pressure (especially after his entire team had recently walked off the job), he never showed frustration or impatience. Instead, he: * Greeted every customer warmly * Made sure no one felt ignored or rushed * Carefully set up our phones and walked us through each step * Remained kind, considerate, and completely focused on helping everyone You could clearly see how much he cares about his job and the people who walk through that door. T-Mobile should be incredibly proud to have someone like Aaron representing the company-he kept that store running single-handedly and still made the experience feel personal and easy. Five stars isn't enough. If you go to the Osage Beach T-Mobile, ask for Aaron-you'll be in excellent hands. Thankyou! Becky Devine

This was a great experience- typically when we have to do something with phone service, it's clunky…read moreand stressful. Jayden at this location was so helpful and kind- she took the stress away completely and helped us with our issue. I highly recommend this location and if you get helped by Jayden- you'll be in great hands!

The lady we talked to for scheduling/purchasing was great, I wish I could remember her name. James…read moredid our installation and he was so nice and took the time to explain everything to us!

From the owner: Fidelity Communications provides high-speed internet, cable television and phone service to…read moreresidential and business customers in the greater Arkansas, Louisiana, Missouri, Oklahoma and Texas areas.

Horrible business. Dishonest and incompetent. I haven't even received my third bill yet and I…read morehave been lied to and have had to jump through hoops to get a damn bill. The Lie: They tell you that if you buy your own modem and return the modem they rented to you, you will save $10 on your bill (there is a $10 equipment fee on your bill if you use their modem). I spent $170 on a new modem thinking it would pay for itself after a while. These jack-offs take the 10$ fee off your bill and then jack up your price $10, claiming that you no longer qualify for the savings under the original agreement. lying bastards! The hoops: They don't send you a bill. If you don't call them, you will start racking up charges. When you call them, you have to authenticate with a PIN number. Guess where the PIN number is. Yep...on the freaking bill! retards! Hate this company already

New customer First install is not hook up right, then it…read moretook 3 phones calls and 3 HRS later not to get anyone to answer the phone. when they did there computer went down and told me to call back! really after 1.9 mins!!! No customer service at all on line or by phone !!!