Manager is horrible. He was sitting watching social media videos loudly on his phone with vulgar…read morelanguage so all could hear in the store. He continued after he was asked to stop by a customer. When the associate that was helping us went to him with a question, he waved her off with his hand. He should be fired. This just happened at around 4 today, 4/3/24. Wish I could give him zero stars. The girl did fine.

Telling us one thing but ending up raising our bill. Went in to try to get help setting up my moms…read morephone one guy was rude and hateful cause he was busy and we were wasting his time and lied and said he could not help her. Then we find out that he could help her as she called and spoke with someone else they told her to come back in. They sold me on a $5 hot spot. It's just the card but it ended up costing us a whole phone line. Went back in to ask why was told I had to do other stuff and would get a rebate. But the guy was so damn rude!!!!! He seemed to not know the "new" managers name when I asked him. He said he was the assistant manager. But he did not know anything.

Went in to get my 7plus screen fixed an I get it the screen they replace isn't gonna be the same…read morequality but damn it sucked. First screen didn't work but second if he did change it didn't work either. Starting acting funny not being responsive or doing what I wanted to do then tell me that it might need board work. Was scared to bring my phone back so just bit the bullet took my loss an bought a new one. They don't know how to fix iPhones pay the extra cash an go to apple.

Can't say enough good things about Neighborhood Cellular. Chris (the manager, I believe) went…read moreabove and beyond to get me set up with a new prepaid, annual plan. He had to work through some issues with the Page Plus Cellular activation portal by calling and patiently working with the overseas support personnel to resolve their problem. Later, there were problems activating the phone I provided. Chris figured it out, manually programmed the phone, and even got the contacts transferred by linking the phones via bluetooth. Everything is working great now. Fantastic customer service! Thank you so much.

My phone was not working and the new iPhone came in and had some trouble activating as well…read more Cellular sales couldn't fix the problem but Diana was very patient, fully understood the issue and was helpful. After about an hour on the phone with Verizon, the account manager understood what was needed to be done. I highly recommend Diana and am beyond thankful to have phone service after 10 days. I should have went here first.

I went to this store and both representatives were extremely rude and made snide comments as I was…read moreleaving. All I needed was a printout of my Verizon bill. I was told that they were not able to print it even after a Verizon Customer Service Representative explained to me over the phone that they could. I asked if they had a direct number to contact Verizon and they also said no. Afterwards I drove to the Verizon store in Hudson Oaks and the gentleman there was able to print it out in less than 5 minutes. I would highly recommend making this the last Verizon store to walk into. I'm actually surprised that they are still in business the way they treat their customers. I can see why they have 1 star on all four of their reviews!

SPECTRUM Internet!!!…read more If you have it get rid of it. If you don't have it - DO NOT GET IT!!! I have had better luck getting a correct drive-thru order at McDonald's. I have had better luck with office printers. Paid for 1Gig ($55 per month). Great for the first couple of years. Don't know what happened (doesn't matter) but it must have been infected with the equivalent of an Internet enlarged prostate. Speeds dropped, regular interruptions and having to reboot (go again) throughout the day. Two techs came out. Ran new cable and replaced the modem. No improvement. I called ATT and got 1Gig for $35 per month. Too easy, saved $20 per month. And it's fiber and very, very fast. Called SPECTRUM to cancel. Customer service rep suggested an "account hold" in lieu of cancellation. Said I could keep the modem and come back to SPECTRUM anytime. Okay, why not? Who knows? Might happen. Couple of hours later I get an email from SPECTRUM. "Your account is on hold for a small monthly fee." I called SPECTRUM. Different customer service rep says $5 per month. I tell him the other guy never disclosed the "small" fee. He apologizes and says he will cancel the plan. Couple of hours later I get the same email, "Your account is on hold for a small monthly fee." I'm a Christian. Looking back, I should have immediately dropped to my knees and asked God for strength. I did not. I called SPECTRUM. BTW, if you need the number let me know. Oh, and if you have to call be sure to have your address and security code. I had to think when they first asked me for the code. If I ever get Stage 100 Alzheimer's I will still remember the code. The customer service rep apologized for what happened and assured me the Internet would be cancelled. He added, "However, if we cancel your Internet your mobile service will be increased $20 per line." Me, "It is not a bundled plan." Him, "Sorry but..." Me, "That's fine. I'll get another carrier." That was two days ago. I call ATT and they add mobile to my Internet plan. ATT Internet (1 Gig) and two lines for less than $90. AND, the Internet has not dropped speed. No rebooting TV, fast downloads AND they just gave me another discount for being an old person!!! It gets better. Thursday, July 2nd, ATT ports my two phones. SPECTRUM confirms my numbers have been moved to ATT. HOWEVER, phones not working. Yesterday, 10am, I go to the ATT store in Hurst. Two people, store manager and one other guy are the only ones working (three people called in "sick"). Hour and a half later it's my turn. Collin, the store manager, tells me the phones are locked. Both phones were paid in full one month after ordering (one year ago). Went to the SPECTRUM store around the corner. ONE person working!!! Same story - employees called in "sick." 30 minutes later I have the phones unlocked and go back to the ATT store. Thank God Collin saw me come in and I didn't have to wait. BUT, phones still locked. I said to myself, "I picked the wrong week to quit smoking." Got home, got on my laptop and once again I saw another example of God's sense of humor. Email from SPECTRUM. "Instructions to unlock your phones." Four steps. Insert a non-SPECTRUM sim. Restart, activation code, blah, blah, blah. Back to the ATT store. 30 minutes later phones unlocked. It's almost 3pm. FIVE hours!!! TWO days no phone!!! I know I have left out some details. I also know it's because a part of brain (that I cannot afford to lose) leaked out of my ears during this drama. Bottom line, SPECTRUM = Be Afraid, be very afraid!!! Full disclosure. I was very satisfied with their Internet and mobile. Was with them for three years. Would recommend them all the time. End of the day it was like a relationship that goes bad. I remember years ago breaking up. Her, "You'll never find another girl like me." Me, "Is that a promise?"

Spectrum is the absolute worst service provider I have ever experienced!!! CONSTANTLY going out!!…read moreThe cheap prices are definitely not worth it!! I'll be looking into a new provider for Internet, phone and cable

Always a pleasure! My son's charger port had a charger end stuck in it, coincidentally just the day…read moreprior was complaining his phone wouldn't charge long enough or hold a charge for long. We were contemplating a new phone entirely. The gentleman at full bars cleaned out the port and installed a new battery and it's like new. A little over $120. It's an iPhone 11 so not quite ready to retire yet.

I had a problem with my iPhone and needed to have replaced battery and screen. After further…read morediagnosis I was not charged as the phone was not fixable. Great service and honest place. Highly recommend it!

Don't you just love what COVID has done to customer Service?…read more They won't let you in the store, you have to check in and wait to be helped which is ridiculous but I did so even though I could see 3 employees not doing anything. I figured they would just send me a txt in 5 mins or so. Well I was wrong. I waited at this location in front of the store for over 30 Minutes with no help so I walked into the store to see what's going on and there are literally 4 employees sitting and on there phones doing absolutely nothing. I ask employee Garrett Dodd to speak with the manager and they try to get me to talk to one of the lower managers(one of the guys sitting on phone not doing anything) I said no I want the highest up They go to the back and come out and tell me oh she is in some meeting. Clearly a lie. She's in a meeting at 7:00pm? I doubt it. I'm sure whatever meeting she is having is not as important as a paying customer I have now been at this store for over 1 Hour 30 mins I have waited just to be helped and another 45 minutes JUST TO WAIT TO TALK TO THE MANAGER UPDATE I arrived at the store at 6pm to drop off a phone and did not leave until 8:05Pm @8:05pm The employee Garett Dodd who told me she was in a meeting asks me to wait outside the store and tells me they are now closed, (he still was not gonna tell me she wasn't there) I then asked him is the manager not gonna come talk to me, to which he replies SHE HAS BEEN GONE A WHILE NOW. That's absolutely unacceptable. He watched me stand and wait for over two hours inside the store right in front of his face and never said she left in fact he told her she had a customer waiting and she just decided to leave? It's clear she was avoiding me and did not want to talk to me. I also saw all the employees leave out of the front door and the manager never left out of the front door I was standing right by it. Manager was still there and was clearly avoiding talking to me. Lied about manager being in a meeting Lied about not knowing that she left Lied saying she already left the store Employees and manager directly lied to me EMPLOYEE- Garett Dodd Manager- Anushka Corporate will be contacted. Also AT&T commenting on this review you clearly didn't read any of this review and are only trying to save face. What a great pre worded response I don't give a CRAP about the wait, you absolutely don't treat customers like this store does. LYING TO CUSTOMERS AND AVOIDING CUSTOMERS IS UNACCEPTABLE

We had to get a new phone for my mom. We look for an AT&T in this part of Fort Worth and found this…read moreone on Bryant Irvin Rd. This is a good size store very clean and bright. Had a good size crowd on a Saturday late morning. But had plenty of employees no one was waiting. Store located in a strip shopping area on the corner plenty of parking. As soon as we walked in we were greeted by this young man I wish I remembered his name. He was very helpful very nice made conversation while we waited. He got my mom's new phone all hook up and contacts transferred. He has great customer service skills he should be the model employee for training.