Most unprofessional, incompetent and dishonest people I've had the misfortune of dealing with in a…read moreVERY long time. I contacted them via email regarding availability of a model and was told in an email by an owner: "It is available. It is brand new and in its original packaging. We can inspect the item before shipping it out and we will most likely claim full coverage on this item. Typically, we do not have this issue as we pay a premium for FedEx and they do a fantastic job. Hope this helps! Let me know if you have any other questions." I Called the next day spoke with supposed "office manager". She said they were snowed in and she couldn't retrieve the model but would let me know when she did. Okay, fair enough. I waited two weeks with no word. Emailed the owner asking for update. "Office manager" responds saying model not in stock but the model number she references is THE INCORRECT NUMBER. I say, the owner said it WAS in stock and give her the correct model number AGAIN and to check with owner. "Office manager" responds: "Hey again, My goodness! Laura (owner) is correct, I have had the model number wrong all this time..." "Office manager" then discloses, they in reality they DON'T HAVE THE MODEL AND NEVER DID and it would be drop shipped from the company that sells it. Problem is.........none of them (owner OR office manager) EVER CHECKED WITH THE SOURCE TO SEE IF IT WAS AVAILABLE before claiming they had it in stock . As it turns out it was discontinued TWO YEARS AGO and these people lied and said THEY had it in stock. The owner lied about having it, the office manager got the wrong number (it wasn't even close) and they strung me along for three weeks with excuses and lies. I didn't think to look at Yelp or I would have never contacted them. Thank God I didn't order it without asking, but then I DID ASK and STILL WAS LIED TO AND GOT THE RUN AROUND. If I had ordered it I probably would have never gotten my money back or it would have taken FOREVER. Running a "business" this way should be against the law.

I bought 2 model airplanes from them. I just called and told them I'm located locally and just…read morewanted to pick up the order. They were really nice about it and said no problem. Hannah (I think that's her name) was super nice and helpful. Will definitely buy again.

I went to several cell phone stores in this area of town to get a cell phone for my nephew…read more This was the only store which I felt extremely comfortable with the sales representative because he wasn't giving me the round around. He stated everything clear, simple and very reasonable price point. The representative I dealt with was name Yaz and he provided outstanding customer service.

Over the course of the past few years, the service here has greatly improved. Mostly, I've used…read morethis location merely to drop off return parcels with preprinted labels. Just a few weeks ago, I experienced friendly and efficient service from a younger female employee.

I've been here several times because it's the closest location for UPS and I'll tell you this much…read more You guys have some of the worst employees ever in the business and several of the women who work here have a smart ass mouth. You guys are extremely rude every time I'm in here And when someone's talking to you, it's not good customer service to cut off the customer in the middle of a sentence and it's a fucking joke that you can't even tape up your own box I mean, what am I a damn child I think from now on I will drive farther just to go to a better location. I don't recommend this location to anybody if you want good Customer Service not to mention you guys Have your fake ass smile while you're trying to talk to somebody don't tell me to have a good day while you're being fucking rude.

The service you receive at this Banana Republic, Germantown, Tn location is just the best…read more I have interacted with several of the employees and they just take care of business. I love the clothes and I love the service. I have never had a problem with anyone at this store. Just a note, if you order online and need to take it back for a refund or credit, take your box back too, they reuse them. Just the best experience from buying to having to return a product.

While Banana Republic is not a "local" business, this review is inspired by the incredible local…read moretalent that works at this location. I've been to my share of BR's and this one's staff is truly top notch. They carry themselves with such class and are SO helpful. You would think, you were in a high-end boutique, not a chain store that you can find in a mall. After stopping in this location several times, I can confidently state that the staff do not wait for you to ask them for help. The absent-minded teen is not employed here. I have never seen a staff member using a personal cell phone or displaying similar unprofessional behaviors. I like the clothes at BR a lot. I love how attentive and professional the salespeople are. For example, they will start a dressing room so you're not lugging your potential purchases through the store. However, they are not intrusive or overly chatty. They were also really good about bringing other sizes to the dressing room and checking other stores for desired items. This shopping experience is well-suited for busy men and women who do not want to be slowed down by inept cashiers and the like.