I spoke with Ms.Jessica Smelcer at the 4409 Chapman Highway Location in Knoxville,Tennessee, and…read morewas treated the most exceptional customer service that I have experienced in my customer service experience. I would like to have Ms. Smelcer given a raise or promotion due to her excellent service at the Store 673E location at 4409 Chapman Highway

Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so I asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!

The staff does not put on the screen protectors well at all. It's a half ass store. Do not go.read more

From the owner: Switch today & enjoy America's largest 5G network.read more

Clean store,polite eager to accommodate your needs. Gay friendly. Takes the time to explain and…read moreshow you your options without rushing you out. I'd recommend to everyone plus offer discounts for affordable care act or lifeline services.

From the owner: Switch today & enjoy America's largest 5G network.read more

T-Mobile business is one of the rudest customers service out there. The customer service support…read morecall center tells you to do one thing and then you do what they tell you to do, only to go to the store and they tell you to do something else. They took two of my days off work hours of time on the phone almost 8 hours of back and forth phone conversations, and each time it would be someone different that you would speak with, so you would have to go into your reason for calling each time because they couldn't take adequate notes for the next person. This is a company that does not have their stuff together. Always offering a deal trying to keep you happy that they don't follow through with after a total of 8 years with this company our family severed ties we got to the point where we could not trust them. Without trust you can't do business. Customer service 611 has no business being in business. Do you yourself a favor and save yourself a hardship and headache. Our days off work are valuable and they don't seem to care about that. One said to me we all have to work.

From the owner: Visit the T-Mobile store in Knoxville and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 4632 Charlie Haun Dr can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.