I went into the store today to ask a few questions and saw F. Lee Carter. He was exceptional. He…read moreanswered all of my questions and went above and beyond for us. I walked out of the store with 3 new phones and a lower monthly bill. I work in customer service myself so I can be hard to please, but he is definitely an asset for this company. Thank you for all your help Lee Carter, you are awesome!!

Zero customer service. Came in and wasn't greeted by anyone. Bunch of people were waiting, others…read moreskipped the line because, and I quote "yeah that my family so they're getting helped". I came in to ask a question about moving my wife from her parents plan, and switching myself from ATT to create our own family plan. I was ignored without even so much as a hello, for just under two hours. Want to waste your time and listen to reps talk about football for two hours to random people who definitely were done with their needs? Want to get ignored when you have a question? Want have no check in process so people can be helped in order? Then look no further than this store. I'm usually quick to come on yelp to praise people as there are so many negative reviews - go to a different Verizon store. 11/28/2025 at 1645

Signed 3 year contract with Verizon. They unfortunately did not view it as a two way contract. Over…read morethe 3 years they kept raising my rates. It was a 3 year unilateral contract where my phone payments stayed the same and I could not cancel for 3 years, but they were able to raise rates by 33%. They are an unethical company and are totally lie by telling customers one story when signing up and the changing the terms of agreement throughout the supposed term of the contract. Left for T-mobile and am so much happier. Hope they get what they deserve and go out of business. Also, customer service is the worst.

In light of the high cost of a new cell phone and the rapid depreciation of a new device, it only…read moremade practical sense to visit The Phone Exchange to see their selection, and I'm glad I did. All I wanted was a replacement for my iPhone 11, which developed a bad board after 5 years of faithful service. The price I paid at The Phone Exchange for a comparable replacement of my old phone was literally less than HALF the cost of a new phone at the Apple Store in the mall, and it was well worth it. I highly recommend The Phone Exchange.

I give this store 5 stars. They are so friendly and helpful. They are honest working people who…read morecare about your business. I will always use them when looking for a cell phone.

Heather's Live Painting was the perfect unique touch to our wedding day and it made for such great…read more"Atmosphere Entertainment" for the guests! Our guests fell in love watching Heather, and loved seeing the details she continued to add throughout the event. From our first consultation, with Heather, to the delivery, she was everything we could have asked for and more. I had no idea what moment I wanted Heather to paint, how I wanted the painting to look, etc. After talking through details, Heather made quick sketches during the phone consultation and texted her sketches to me and my husband to view. It was so neat how she was helping us visualize the painting in advance with these sketches. A TRUE talent! Heather captured our first dance, and the painting came out absolutely beautiful, and it is hanging front and center in our home. We had Heather ship our painting, and I want to add, that my husband and I appreciated that she even thought to add the hanging material to the back of the painting. It's all about the details with Heather! Highly recommend Heather for your event. Having this painting in our home is something we will cherish for the rest of our lives, and we love reliving our first dance moment through this painting everyday. Thank you so much Heather!

By far one of the best things we splurged on for our wedding was a live painter and Heather was the…read moreabsolute best. A picture is worth a thousand words but her portrait of us is worth a million. She had some of the best customer service both during consultations and during the event. She made sure to take notes of all the features we were wanting to make it our dream painting. Not only that but she took videos of moments throughout the event in case a better pose appeared than planned. She was happy to still do our original pose we asked for but she offered this moment below and we couldn't say no, all because she had those videos. She also sent them to me while we were on our honeymoon so I had something to look back on while we waited for photographs and the painting to be ready. It also rained on our wedding day and she captured some of our rainwater as a gift and also mixed some into her paint so a little bit of our day is in our painting forever. I have cried so many happy tears because of Heather. She has been the absolute best and I have nothing but amazing words for her.