Spotty service, sloooow. 3/4 of my day I have no usable…read moreservice in west michigan area. Customer service is horrible and rude. AT&T ups their rates and lowers their quality of service. Bye

Love that the whole store was super clean and all employees were wearing masks. In addition, Amanda…read morewas beyond AWESOME to work with. Very impressed with both her and her manager and how quickly they were able to help me setup a new phone!! I would recommend anyone and everyone to visit this location as that team is well prepared.

Note first, this is NOT a review of our local Verizon store, it's a review of Verizon Customer…read more"Service" which is absolutely maddening! The folks at the local store are great, they're doing an amazing job working for a company that doesn't care about its customers. Don't call the local number, it will offshore you to a foreign country that can't help you, and can't (or won't?) connect you to the local store where there are people who actually CAN help. By the time I'd been on the phone with customer "service" for over 1/2 hour, dealing with one dead-end after another and having a hard time making contact with an actual person, doing something the local crew could have helped with in minutes, they told me the only way I could get help was to go to the local store, 15 miles (20 minutes) away, and 10 minutes before they closed. So I now have a brand new phone that's fairly well useless until I can get back to the local store, which won't be for several days. That, after being on hold earlier in the day with customer "service" for ten minutes earlier in the day just to figure out the store hours because corporate says they can't post them on the door; you *must* use a QR code. Well, not all of us have phones capable of QR codes. Just post the hours on the door like normal businesses that care about their customers would do! Verizon has forgotten the most basic premise of Customer Service: KISS - Keep It Simple, Salesman. By not keeping it simple they're doing much to anger their customers, that's not a good place to be. So while the local crew is doing an outstanding job, Verizon has me so hopping mad I'm very close to switching providers after 15 years because they've forgotten how to take care of their customers. But hey, I have a brand new phone that has lost most of my data, my contacts, my message history, etc from my previous phone.

Bravo Verizon Team! We started the day with an online appointment, and we're taken care of on-time…read more The staff knew much more than I did on settings and new features as we switched our to our new phones. They were professional, yet caring personally for our family. We look forward to working with Verizon and this team again!

Very polite, we dropped off in am and finished early afternoon. They knew just by my description of…read moreproblem what it probably was. Great service, reasonably priced to do the repair.

STS is amazing! I shattered the glass on my quite old iPhone SE which I do most of my daily…read morebusiness on, and to my complete surprise, I was told upon walking in the door that she/they could have the correct apple replacement screen size for me THE NEXT DAY and swap it out to make my iPhone brand new again by simply leaving the phone for an hour the following day. All at a very affordable and competitive price. Owners seem incredibly helpful, friendly, nice, understanding, and move fast. Highly recommended for computer, tablet, and mobile phone repairs!! Thanks!