Employee Tim was awesome. Tried to help me save money and wasn't pushing a sale. Great dude. Ended…read moreup buying a new phone and process was smooth and easy.

Not a big fan of Verizon in general, but I've been going to this particular store for years…read more Usually the staff are very nice and helpful.

I have very mixed feelings about this location. The first…read moretime I came here (back in September), I was told that if I dropped my phone off before 3pm it would be fixed the same day. I arrived a little after that, and my phone was repaired and ready the next day with no issues -- so my first experience was positive. Four months later, my screen started malfunctioning with no physical damage, which should have been covered under warranty. I scheduled an appointment online for Monday, drove 30 minutes, and when I arrived the store was closed, even though both the website and phone system still said they were open. There was no notice or update. I called the next day before driving there again and was met with attitude about them not notifying anyone they had been closed. When I arrived later that afternoon around 4:15pm to drop off my phone, the entrance still wasn't shoveled. I had to climb through snow just to get inside. The next day, I was charged $99 by my insurance because the claim was automatically changed from "warranty" to "accidental damage," even though the repair was not accidental. (This was done by the insurance company, not the store.) When I went to pick up my phone, I was told my SIM card tray was missing -- which was not true, as it was in the phone when I handed it over. It was inside an OtterBox-style case that snaps together, so it couldn't have just fallen out. The employee I originally gave the phone to claimed it was never there, while the employee helping me at pickup (who was much kinder) offered to order a replacement. I ended up ordering one myself because either way I would have had to wait two days -- but if the store ordered it, I would have had to drive 30 minutes back to pick it up. It made more sense to just pay the $6 and have it delivered to my house. That said, I want to give huge credit to the second employee who helped me with the insurance issue. He spent nearly an hour on the phone fighting with the insurance company, dealing with dropped calls and transfers, all while still helping other customers, just to make sure I wasn't wrongly charged. He didn't have to do that, and I truly appreciate him for going above and beyond. Because of him, my experience went from incredibly frustrating to being handled with genuine care and effort. I just wish the overall process, scheduling, and communication, was more consistent and professional.

Brought a HP Envy laptop in due to the charging port not charging. Took 2 weeks for them to get the…read morepart and repair it. Works as it should now.

WOW, wish i could give NO STARS!!!…read more After years of being loyal Verizon customers, as well as loyal to this store, my partner and my last upgrade was an awful experience and we will never shop in that store again. Will be dropping Verizon as soon as our contract ends, and returning to AT&T and their exceptional customer service. When we traded in our phones for upgrades, only one of us got the correct new phone. Luke Huntley, the store manager "mistakenly" gave my partner a phone that had less memory than the one he brought in. Had I not caught it on the bill, we wouldn't have known. When we brought this to Luke's attention, he said we didn't need a phone with that much memory anyway, so we should just keep it. We said no. Want the phone we ordered and paid for. When that phone FINALLY came in, it was given to another customer. After almost 6 weeks, we finally got the right phone. Then the bills started. And so did the excuses and lies. Not only was our bill $20.00 more, we got zero explanation. A series of texts then ensued between Luke (again, the store manager), and us. Promises to correct the bill, then not doing it. Giving us credits on our bill, but never correcting the extra charges. Months go by. We continue to reach out to Luke, but then he suddenly stops responding to texts. By the way.. the Unionville store doesn't answer their phone, (seriously), so if you don't have one of their cell phone numbers, you have to go into the store. Insane customer service. After spending hours on the phone with Verizon, we find out Luke never traded our old phones in!!! $650.00 credit WE should have gotten, nowhere to be found, and even Verizon said they can't find it. Hmmm... wonder who has that money??? From another Verizon store, that manager called Verizon and they called Unionville's "back line", and they actually answered!!! On a three way call, we spoke with Ian who identified himself as "the store manager", and not only promised to look into all of this, but especially the missing $650 credit for our phones. I asked him for the franchise owners name, and he said he didn't know who owned the store because it had "just been sold". He assured me he would get me their contact info. Never did. Reaching back out to Ian the "store manager", STILL doesn't know who owns the store, and when I pressed him about saying he would get me that contact information, he denied ever saying it (btw- Verizon records their phone conversations); easy enough to prove he lied, as there were three other people listening in on the conversation. Ian now claims to be the "assistant manager", but still stands by his story of not knowing who owns his store, or how for me to reach him. In fact, when I told him I found that rediculous and to find that information, he hung up on me. Now, I will be reaching out to The BBB, CT Consumer Protection Agency, as well as the office of Senator Richard Bloomenthaul. I will make sure we can all find out just who really owns that store, who the REAL manager is, AND teach them all the valuable lesson of not baiting and switching customers; lying to them as well as Verizon Corporate (they're eager to find out why their "manager" doesn't know who owns his store- LOL), and lastly... What did Luke do with that $650 trade in money???? Did I mention NBC out of Hartford is VERY eager to take this story on as part of their ongoing efforts to help consumers who have been ripped off by CT businesses. Yes they are!! Stay tuned!!!! It's very sad when businesses believe it's easier to rip their customers off, rather than being honest and do the right thing. Thank God for platforms like this where fellow customers can warn each other. I can't wait until this contract is up, and I can return to AT&T!!!

A wonderfully quaint store! It fits right in to the town atmosphere, and they have all the current…read more wireless products.

Joesph from this store went beyond to restore my locked out iPhone 14. He took over when technical…read moresupport left it hanging. I will send all those who want things done correctly to Joesph. Thank you kindly for your professionalism your courteousness and for the great service you provid.

Customer service severely lacking not customer centric at all. Barely anything out on the floor for…read moredisplays and treat customers like they are on an assembly line. WOULD NOT RECOMMEND

I worked with Roxy and switched my service from T-Mobile, what a great experience and a great…read morenetwork. I have an unlimited plan and the internet is soooo fast.