I have very mixed feelings about this location. The first…read moretime I came here (back in September), I was told that if I dropped my phone off before 3pm it would be fixed the same day. I arrived a little after that, and my phone was repaired and ready the next day with no issues -- so my first experience was positive. Four months later, my screen started malfunctioning with no physical damage, which should have been covered under warranty. I scheduled an appointment online for Monday, drove 30 minutes, and when I arrived the store was closed, even though both the website and phone system still said they were open. There was no notice or update. I called the next day before driving there again and was met with attitude about them not notifying anyone they had been closed. When I arrived later that afternoon around 4:15pm to drop off my phone, the entrance still wasn't shoveled. I had to climb through snow just to get inside. The next day, I was charged $99 by my insurance because the claim was automatically changed from "warranty" to "accidental damage," even though the repair was not accidental. (This was done by the insurance company, not the store.) When I went to pick up my phone, I was told my SIM card tray was missing -- which was not true, as it was in the phone when I handed it over. It was inside an OtterBox-style case that snaps together, so it couldn't have just fallen out. The employee I originally gave the phone to claimed it was never there, while the employee helping me at pickup (who was much kinder) offered to order a replacement. I ended up ordering one myself because either way I would have had to wait two days -- but if the store ordered it, I would have had to drive 30 minutes back to pick it up. It made more sense to just pay the $6 and have it delivered to my house. That said, I want to give huge credit to the second employee who helped me with the insurance issue. He spent nearly an hour on the phone fighting with the insurance company, dealing with dropped calls and transfers, all while still helping other customers, just to make sure I wasn't wrongly charged. He didn't have to do that, and I truly appreciate him for going above and beyond. Because of him, my experience went from incredibly frustrating to being handled with genuine care and effort. I just wish the overall process, scheduling, and communication, was more consistent and professional.

Brought a HP Envy laptop in due to the charging port not charging. Took 2 weeks for them to get the…read morepart and repair it. Works as it should now.

Employee Tim was awesome. Tried to help me save money and wasn't pushing a sale. Great dude. Ended…read moreup buying a new phone and process was smooth and easy.

Not a big fan of Verizon in general, but I've been going to this particular store for years…read more Usually the staff are very nice and helpful.

Tremendous service...Luis was knowledgable and friendly…read more My LG had failed charge port board...Luis asked all the right questions, answered all of mine. He explained the repair process, showed me the defective parts after repair. I was also provided a "loaner" phone to get me by during the repair process while waiting for parts. Cannot recommend highly enough!

I met with the owner and discussed my repair. Lito new right away what the problem was. He ordered…read morethe parts, and did the repair. I am totally satisfied with the service and pricing. I would refer this business to anyone.

Joesph from this store went beyond to restore my locked out iPhone 14. He took over when technical…read moresupport left it hanging. I will send all those who want things done correctly to Joesph. Thank you kindly for your professionalism your courteousness and for the great service you provid.

Customer service severely lacking not customer centric at all. Barely anything out on the floor for…read moredisplays and treat customers like they are on an assembly line. WOULD NOT RECOMMEND

We have been coming here for years. Usually very busy but staff is always friendly and helpful…read more Today my wife updated her phone. Easy! We had to wait for a backup to be complete, and the service rep told us to go do our other errands and she would call when the phone was ready. And it was. As I said Easy! It is a story of good service and one I should have done a review before on.