We went into this store on the Sunday after Christmas. Edgar helped us and was excellent. My son…read morehad been in a car accident and lost his phone. We needed to get it replaced. There were 3 other customers in the store and only Edgar . He multi-tasked - ie while he was waiting for one phone to upload, he would start to help then next customer. He was excellent . The service was phenomenal ! Thank you Edgar!!

Be ready to wait for service, there's only one employee here and unfortunately some customers that…read moreneed a map to find them selves. Very unfortunate that I came here for a 5 minute fix maybe less yet im currently sitting here 36 minutes after close time making that a total of 50 minutes of my life wasted. Who knows how much longer I'll be here.

This is my go to place to fix my phone, to buy new iPhone watches, and nice jewelry for every…read moreoccasion. Also called glitz and glam. Right by H-E-B on 42nd. Great people!!

I have had great experiences with three repairs at this store. Through no fault of theirs, the…read morelast repair did not work as expected. The second time that I took it in they tried again and at that time they also gave me a store credit for the amount of the repair just in case it didn't work. We ended up trading in the phone that was 7 years old anyway, and they still honored the store credit. I believe that they are honest and easy to do business with.

I have had several phones repaired at this shop. Always repaired fast and work lasted. Priced…read morebetter than any others I checked with.

From the owner: We are experts in iphone repairs with over 10 years experienceread more

My nephew broke his screen and I saw this place had good reviews. It was a total of 108.25…read moreincludes taxes. My brother took him, and they said the man was super nice and it took only a min to fix. He also solved my brother's problem on his phone for no extra charge. We will be using this place for future issues.

I dropped my iPhone, cracked the screen and could not find anyone who could fix it in Fort…read moreStockton. On our way to Big Spring, we stopped at this shop to ask if we could get any help. They not only replaced my cracked screen, they did it while we waited!!! Only took 10-15 minutes. My iPhone is like new, and the best part is I didn't have to leave my phone there! Great service at a reasonable price. Mark me down as a fan!!!

I went to the geek squad in the store and I had them update some of my stuff I didn't know it was…read morethat easy to fix but I had them replace my motherboard and add a tb of storage but when I got it back I have ABSOLUTELY NOTHING I can't log back into anything everything got changed or deleted and the part that's really even making me mad is they never said this would happen

Dom in the Odessa location claims to be a manager but has zero professionalism or character!! I…read morewalked in asking where to find a printer cord. The lady by him said she thinks they may be a certain way and Dom just started talking to young man about his haircut. I waited a bit and walked off. He started eyeing at me. I turned around to him throwing his hands up hollering across the store "I was literally trying to help you". Even though he never said a word prior!!!!!! I turned and said I'll find it myself. I turned and walked again to hear him tell the young man that this impatient ass guy just walked away!! I turned to him and said a response and walked on again. He comes trailing after me hollering to make a scene and said he's the manager and won't serve me!!!! If a manager has no clue where items are located and ignores a customer with zero people skills the your company needs to do better!!!!! This will not sit well after being a customer since this store was built!!!!

I have been a Verizon customer for 12 years. Brought my fiance to Verizon from AT & T. Called…read morecustomer service to find out how to get his device paid off with remaining balance owed. Was told we had to pay it off ourselves. Then switch to Verizon then we would be reimbursed in the same amount back to us after a few months with a gift card. Only to find out I was misinformed & that now we are out the $400 as not only was I given the wrong information but also my inquiry was never logged into their system when I called, like they are supposed to do. Not only am I a loyal customer of 12 years but I brought them another customer. I asked if anything could be added as a discount in the amount but was given the run around by customer service again! Extremely frustrating & disappointment with Verizon. Thinking I need to cancel all 3 lines & take my business elsewhere!  I shouldn't  be misled & not given a solution while I'm out that much money. Misinforming customers & not fixing the problem is the best way to upset a loyal customer & lose them while they ensure to let people know how badly they conduct business. I will be letting everyone know online & as well as every person & family member I know.

04/18/21 3:00pm…read more I went to the Verizon Store off of 42nd Street to buy 2 new phones (one for myself/one for the wife) & had a very unpleasant experience. Fist off I want to I reiterate that I DO understand the "no mask" mandate Texas governor passed, doesn't necessarily apply, if the a business itself still wants to enforce you to wear masks. I get it. My family and I have been really good about wearing our masks for over a year and have had no issues with any business(s) whatsoever. Today although, I had forgot to bring my mask with me & my wife had hers in her purse. She wore hers, I didn't have one. That's you is how it started. We had already been to several stores for the day, getting supplies for DIY's projects & had ZERO issues with any of the stores that were visited. I ended up dropping & breaking my phone at Home Depot & decided to just buy a new one instead of replacing the screen. My wife's phone was also up for an upgrade so it was more convenient to upgrade both at once. We arrived at the Verizon store and greeted by a woman at the door. She proceeded to ask for my name, telephone number & the purpose of our visit. All information was given and an employee then opened the door behind her to let her know he could help us in that exact moment. She said "ok good". As soon as she turned around and we were about to walk in she stops us and said "you need a mask to go in". I get it. It might be their policy but the way she said it and in the manner was so unacceptable. If this is their "policy" she should of let me know that I wasn't allowed to enter their business without a mask as soon as she saw me walk up to the door and before she asked me all her questions. This wasn't the case. She greeted us, asked for all my information, question the reason of our visit, spoke to me for a minute, asked for another employee if he was ready to help us & then turns around and says I can't go in without a mask. I mentioned to her I didn't have one & she just gave me a deer in the headlights look in complete silence. She didn't even bother to explain if it was policy or not. It was a very awkward and disturbing silence. If she really wanted to help/ease the situation she would of given an explanation or even apologized for the inconvenience. Neither was done. She gave me a look in complete silence, as if she was saying I was SOL. Very disrespectful & unprofessional in my opinion. Her judgment was extremely poor in handling this situation and in that I begin to wonder if Verizon even trains their employees in costumer service? My overall experience with this this Verizon Store in the past 20 years has always been above and beyond great, except for today. I was greatly disappointed with the woman at the door. I believe the woman was a manager (which would make this worse if she is) and if so, she should have better judgment and training when it comes to dealing with situations that arise. Because if this I will most likely NEVER step foot in that store again and would rather travel the 20 min it takes to visit the Midland location. Customer service is a staple to any business & should be a priority to new & repeated costumers. Based on the reviews (1 star) of this particular location it is very clear that costumer service, or lack there of, is almost nonexistent. This is such a disappointing way to lose costumers.

We went in yesterday to upgrade our phones, and I could not be more pleased. The young man, Ethan…read morewas super awesome!!!!! He helped save us money and was very sweet and friendly!!! Thank you again, Ethan!!!

I was very leary about going in to the store because of COVID19. I went in wearing a mask…read more When I walked in, I was immediately met by this nice young lady who checked me in. Even when there were 6 others ahead of me, I only waited about 25 mins - not too bad. Jose helped me that day. I was very happy that be took out his mask and wore it during our entire transaction. Made me feel safe. He was also very knowledgeable on how to process my requests and provided me with a lot of good information. Thanks Jose. The only reason I gave a 4 star is because I wished all the staff wore a mask during this pandemic.