Great service, I came in the store to get more information on my bill because another retail…read moreVerizon store didn't inform me on my plan. When I came in the store Dax was very nice and explained everything so I could better understand how my plan actually work. Highly recommend going here

I purchased a Motorola 5g UW phone from this store. I was sold an insurance package that offers…read morecracked screen replacement for $29. However, when I went to have my screen replaced I was told that they can't replace it because there are no parts that I would have to pay $130 to replace the phone and that they cant do anything about it. Verizon refuses to honor the contract and insurance claim. They refuse to replace my screen and place the blame solely on Asurion. Asurion did not sell me the phone and insurance Verizon did. The staff at this location did. Yet no one will honor what was sold to me. This deceptive and fraudulant practices. So if you want to be taking advantage of and be misled intentionally then please shop here.

I brought my MacBook Air in after it was stuck on a black safe start screen. I tried everything to…read moretroubleshoot myself with no luck. I was happy to get my laptop back the same day, even though the files had to be wiped. The price was fair and work was excellent!

We had used them before. They were quick and we were charged very little. Recently, my laptop would…read morenot turn on so I ran it up there. He looked at it right away, did a couple things and turned it on. I guess my brand of laptop doesn't like sleep mode. He explained about closing it before it is completely off. Not good. He charged me NOTHING. He didn't have to do that. But I was extremely thankful!

Maurice was very helpful and productive. Spoke clearly and calmly and made the experience smoothread more

Horrible customer service and rude employees. I live close by and will drive across town to another…read moreUPS from now on. I'd give zero stars if it was an option.

I took my phone to Hector twice. The first time was a wonderful experience, he was very…read moreprofessional and I couldn't be happier. Just replaced the screen on my phone for me. Impressed. The second time was a nightmare. I found out the hard way regardless of the image he projects to you, he is actually unethical and dishonest. I went back to him to get the battery replaced in my iPhone. When I got the phone back he put the case back on it instead of letting me inspect it first like he did the first time. I thought it was weird but didn't think much of it till I got home. Then I saw that the screen was hanging off the phone! I could see inside the phone. I contacted him and he told me there was nothing he could do because it was "bent". Thing is I didn't even need the battery replaced. If he would have just told me there was a chance that he would destroy the phone and not be liable, I would of said no. But more importantly he purposely deceived me and knew he was giving me back a phone in which he couldn't get the screen back on it. He basically took my iPhone, which was in perfectly working order and nothing wrong with it at all except a weak battery, replaced the battery and ruined the phone. He destroyed it. And he lied about it on top of it. Do not go here because if he can't figure out what to do and ruins your phone, regardless of what he tells you, you're out of luck. He's a smooth talker and comes across as very trustworthy, so use at your discretion, you've been warned. Yeah you could sue as I was going to do, but it isn't really worth it for the cost to file a small claims. 2 stars for being great the first time. But like I said if he ruins your phone, it's not on him, it's on you. Take your iPhone to Apple, mail it in, or drive to New Orleans which is the closest Apple store. This is my 2nd bad experience with having an amateur tech establishment (Palafox Computers being the other one) in Pensacola area offer to make a minor repair to my phone and give it back to me ruined. And in the case of this one, he lied about it and tried to hide it by putting the case on disguising what he did. When I give someone my phone and it ends up in worse condition than what it was when you dropped it off, plus you paid them to ruin it, ticks you off just a little bit. NEVER AGAIN.

My daughter dropped her iPhone 6 and totally destroyed the screen. We were on vacation and didn't…read morehave a clue where to get it fixed. We first Googled Youbreakifix. It was after hours and we'd have to call back in the morning. I did another Google search and found iCracked. I requested to be contacted and within minutes was contacted by Hector. We quickly exchanged information and scheduled an appointment for 10a the next morning. Hector even called that morning to let us know he was enroute! Did I mention he came onsite!!! Absolutely great service. He was right on time. Performed the repair in out hotel room, all the time explaining everything he was doing. Great guy on top of the great service. Break your phone or tablet in Pensacola? Call iCracked and Hector. An incredible service and individual.

Hostile Owner - Terrible Experience - Lost Hundreds…read more On March 11, 2026, I brought three iPads to Cellular Nerds for screen replacements. When I picked them up several days later, all three appeared to have new screens. BUT wait. However, during our drive to Disney on March 13 right after pick up, two of my three children began experiencing issues with their iPads on the drive to Orlando--problems we had never encountered before. One device had a broken, sticky home button, while the other refused to stay on and charge. After returning from vacation, I contacted the owner on March 25 to discuss these newly observed issues. The owner assured me the repairs were under warranty, apologized, and promised to fix them. When I dropped off the iPads on March 25, Eric, the owner, explained that a stepson or son-in-law had assisted with repairs and made several mistakes, again offering an apology. By April 9, Eric informed us that the home button was fixed, but claimed my child intentionally broke it which is a complete false claim. I asked if he and his son moves the buttons around when he fixes the screens he admitted yes. He also said the iPad that wouldn't stay on or charge likely needed a new battery, with no mention of possible water damage after review of second drop off. Weeks went by without any update, so we reached out again on April 17th. Eric then admitted weeks later he had forgotten to order the battery. On April 24--nearly a month and a half after our initial drop-off--I called Eric for another update. He then suggested the battery was not the issue, and the problem might lie with the motherboard. At that point, he recommended we consider purchasing a new iPad. A new IPAD that had a scratched screen and worked perfectly before the handling of Cellular Nerd. During our conversation on April 24, I politely requested a refund for the iPad that remained nonfunctional after repairs, even offering to return the screen he installed. Immediately after my request, the owner responded by yelling, using profanities and obscene language, then abruptly hung up. I called back right away to express my discomfort and disappointment with their disrespectful behavior, which was entirely uncalled for and unlike anything I'd experienced before. The profanity continued and hung up again. My wife tried talking to him and the behavior continued. My wife and I were so disturbed by Eric's hostility that we called and requested assistance from the Navarre police department to retrieve our devices. My elderly mother whom later retrieved the devices was also treated with disrespect. I am sharing this account to document our unfortunate experience transparently and clearly with Cellular Nerd, supported by our receipt and documented timed date stamps. We are out 100's of dollars and an IPAD that doesn't work. My son continues to cry about it and my family continues to be shocked by the owners disgusting behavior. We regret our decision to trust Cellular Nerd and will NEVER return.

This man is a fraud. He installed a cheap low-quality screen for $300 on my $1.5K tablet. After a…read moremonth, this screen came off and stopped working. When I brought him this tablet from Destin for diagnostics, he changed it , it's under 90-days warranty. He yelled at me and said that I dropped it myself, so the screen came off, but the screen was not broken . He closed the window of his truck and continued to scream . He has a mental problem, he can be dangerous. If you need a high-quality repair, contact Apple . He put old glue or simply did not degrease the surface. He's a fraud.

We've used them often and have never been disappointed. The sold us a refurbished laptop; when the…read morehard drive began to fail a year later, they replaced it free of charge. They troubleshot my desktop, replaced the hard drive and transferred the data, all in a timely fashion and at a reasonable cost. I recently brought in my old VCR, which they examined free of charge. When they could not repair it, they sold me a refurbished device...for $25! Parker Dean is top notch!

Dropped my PC off five days ago because of a power issue. They gave me an estimated five to seven…read moredays to get it back and I got it in five. Customer service is a 6/5 and the pricing is exactly what I hoped for. Thanks you guys. Killer work!

Had a little trouble locating the office, but Mr. Abercrombie was very helpful on the phone. He…read morewas cordial & quick when notarizing my paperwork.

Mr. Abercrombie was diligent with his communication and service. He met us early on a Saturday…read moreevening and was courteous, quick and fairly priced. I need a lot of documents notarized in Pensacola and usual I have been at the mercy of the UPS store or bank, thanks to this service that is no longer the case.

Always an excellent staff that is knowledgeable and efficient. My go-to for Fed Ex shipping neeeds.read more

I've been to this location twice within the last week. The first time I came in I needed to get…read moresomething printed really quickly and leave (I had to be someone at 11 and it was around 10:40ish) Carlton greeted me and helped me get what I needed and I made it on time. The second time I went in Carlton was there and once more saved the day with his quick thinking skills!! HUGE thank you to CARLTON!!! Lacey was also there with Carlton and I overheard her helping a customer with a new machine. She was a book of knowledge. You have such a great team at this location. Thanks for all that you do!!