Absolutely exceptional customer support from Jake Brodie, store manager at the Pensacola, FL Best Buy! We ordered a TCL 75" QM8L TV for pickup. After waiting an hour for the TV to be brought to our car, Jake came out and said they were having difficulty finding it and asked if we would consider an upgrade for a similar price. The store had just received the new Samsung 75" R85H, a significant upgrade. Jack was able to get the price to within $200 of the TCL...amazing! Tucker Ueberroth, Samsung Home Theater Specialist, was also a great help throughout this process. I am a loyal Pensacola Best Buy customer from now on...highly recommend!! read more

Another Band of Corporate Scam Artists... Allowed me to purchase $300 "LIKE NEW" defective Beats headphones from their website (they're entirely destroyed even to basic visual inspection); and upon this discovery and trying to return them? NIGHTMARE. Best Buy assumes no responsibility, "there's nothing we can do" I'm told. Honestly went through Best Buy to avoid the EBay and Amazon disaster however it seems I would've had better luck with their competitors who value their customers and satisfactory rates. If you're thinking of going through Best Buy, don't. At this point I would've paid more just to avoid all of this. read more

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If you ever want to experience the full emotional spectrum--confusion, frustration, disbelief, and mild admiration--all in one visit, schedule a Geek Squad appointment. Well, "schedule" is a loose term... apparently, they double or triple book appointments just to keep you humble. After arriving on time for my appointment to drop off a broken iPad, I got to enjoy a solid hour of sitting quietly in an uncomfortable small waiting area where none of the techs--except for one shining star named Tracy--even acknowledged my existence. Tracy deserves a cape. She's the only reason this review isn't a black hole of negativity. The woman somehow keeps this chaos barely glued together with customer service, patience, and probably caffeine. The rest of the process? A circus without a ringmaster. You wait an hour after your appointment, only to spend another hour getting checked in. The seating area is so limited you half expect to be offered a spot on the floor or told to stand "for efficiency." And the kicker? You need an appointment to drop off your broken item--and another appointment to pick it up later. Each of those visits takes about two hours. So if you plan to use Geek Squad, just clear your schedule, bring a book (or three), and pray Tracy is working. She's the only thing standing between order and complete anarchy. read more

Went in to find a shotgun mic and a splitter. Couldn't find a mic, but was trying to find where the splitters were. An older saleman comes up to me and says "looking for some deals?", I respond " I'm trying to find an audio splitter". He walks away without helping me. Almost was going to ask for the manager after that. I was near the phone cases, if anybody who works there sees this. He needs to be taught how his job works. read more

Fraud, no other way to describe it. I bought a LG TV, $500. Added delivery. $609. TV was set up for a delivery. Well it seems that TV doesn't exist. Customer service would not let me talk to the store. They denied me to speak to a supervisor. So add this up, they sold me a TV that didn't exist, they charged my credit card, for a product that doesn't exist, would not let me talk to the sales person and denied me access to Speak to a manager/supervisor. Filing a police report and contacted an attorney. This is a fraudulent transaction and fraud and a cover up is their business plan. read more

After making an appointment, going to the store and signing in, I waited 30 minutes before I said anything to the lady at the Geek Squad counter. Only after she had asked the gentleman working at the counter to check in a "friend", the friend told him she didn't have an appointment until 3:00, it was currently 1:00, but wanted to ask if she could leave her laptop sooner. Not only did he check her in front of no less than 6 people that were waiting, he took her laptop. I finally asked if there was something I was supposed to do besides check in at the front of the store. The lady at the counter looked up and responded no, that's all, what do you need? I told her I needed the screen saver replaced on my iPhone, she then told me, you'll have to go buy it, bring it back over and we will refund the cost after we replace it. Why in the heck isn't that explained beforehand. I told her I had no idea what type of screen saver I purchased to begin with, as it had a lifetime guarantee. She then told me to go over to the phone service area and someone over there could tell me what type of screen saver I had previously purchased. Fuming, I did just that, the gentleman in that area went above and beyond any service I could have expected. He (Grayson) not only looked up my previous screen, but told me he would be more than happy to replace it. On the way out I told the gatekeeper that Best Buy didn't disappoint me, it's still a lousy store to go into. read more

Best Buy has the worst customer service by phone as well as in person. Hands down the worse experience in my purchasing/shopping history.

Thank you to Corbin for helping us find our mini iPads and phone cases/screen protectors.

I was promised an installation time between 230 pm and 730 pm on 11/8/25. I checked my account page on 11/6/25 and the appointment time was shown as 7 am to 7 pm which is ridiculous. I checked my installation time on 11/7/25 and the appointment time was shown as 1030 am to 230 pm, not the time I was promised. I had to call the national customer service number for help since local stores do not accept local calls anymore. A supervisor called me back and told me my appointment time was correct and could not be changed for that day. If you select the reschedule option on the website the only time available defaults to 7 am to 7 pm which is ridiculous. I will not consider Best Buy for installation services again. They obviously do not believe promises made to customers are meant to be honored. read more

Had an appt for Geek Squad in Best Buy. I was told my appt would only take 20 minutes. When I arrived for my appt, I was told I was "checked in" & to go wait with the whole slew of others waiting as well. It took over an hour past my appt time to get my name called. Extremely unprofessional. read more

Houston, come in Houston. Answer the red telephone... Disaster is looming... Chaos will ensue.. Hubby lost the cord to his computer & we can not find one that works.. We bought one here that is suppose to work with his computer ($65 bucks) However, it did not work. So returned the cord & they don't have anything else.. Regrouping... All is not lost, yet, or is it.. A Storm is coming. Prepare for impact.. Best Buy is not best.. Can not buy.. Can not compute can not compute can not compute can not compute can not compute can not compute can not compute... Total fail.. Total fail.. Total fail.. Blue screen~~~~~help :( read more

Best Buy - Electronics Near Me - Pensacola, Florida

I came into the pensacola location today and asked for help to purchase Beats ear buds not only was the associate carrying on a full blown conversation unrelated to wanting buy something or asking for help. I literally had to say excuse me when your done may I get some help . So the associate told me that he will find someone to assist me and to wait by the item that I needed. I waited for about 2 min when I seen an associate walk right pass me and didn't ask if I needed help but ask the people that were across from me did they need help. I immediately let them know how rude that was and I will no longer spend my money with Best Buy. I was in my loomis uniform so I wasn't hard to miss. Horrible customer service. I will never shop here again. read more

Lenorah was professional...informative... We ended up purchasing 2 television sets... This has been the smoothest transaction ever... Visiting from California and happy were able to purchase here and the nearest store in California will deliver... read more

BestBuy always provides exceptional customer service and product quality everytime I go in for a new purchase. Order Pickup always goes very smoothly and they usually have them ready to pickup within the hour on non-holidays. During Black Friday, Dez stopped what he was doing to helped me find exactly what I needed very quickly. read more

Had an issue with my purchase they reached out and fixed the situation. I was very happy with how they handled the situation.

The Best Buy Agents were outstanding. They were kind, sympathetic, and understanding. We received a 65 inch Samsung NEO QLED 4K QN90B HDR 32X, DOLBY ATMOS, ETC. ON 8/23. The screen was totally messed up with the right side black and black lines across the width in the middle of the TV. I immediately called and they offered to replace it or let us pick another type of TV and we elected to choose a different TV: an LG. They will deliver the new TV on the 30th and pick up the defective TV. I just want to state my appreciation that they went out of their way to make us happy. I've never had an exchange made so easily. Thank you, Best Buy, for your excellent staff and service. Nancy H read more

Service within the store is always excellent. We can't fault any of the employees. However, we have encountered a long, drawn out situation with buying a Samsung washing machine. After purchasing a washing machine to replace a 5 year old Samsung washing machine, which we purchased from this same location, it took weeks! Three washing machines were brought to our home with only the third being in great condition. The first washing machine to arrive, we kept until another could be brought over, because the new one delivered was badly dented and required me to stand and keep the door pressed firmly shut until the machine locked. Only then, did it work. The next delivered machine to our home was so badly damaged, after unpacking, even the delivery men said we should not accept. The third time was a charm, however a component which attached the washer and dryer together, so that my dryer could steam, was not replaced and now my dryer is unable to steam as it's not longer hooked up to the water. During all of this we were given "discounts" on future purchases to appease us of the damaged and disappointing machines. Now comes the best part. It's been weeks and while "in the system" you can see our discounts, because they yet to have snail mailed them to us we were unable to make a Labor Day sale purchase. When speaking to the managers at the store, they looked much like deer caught in head lights, and said their hands were tied and they could not honor the credits. Needless to say, with Best Buy nothing is easy. Corporate Best Buy, DO BETTER at customer service. read more

I forgot my laptop charger (blame pregnancy brain) when I came down to the coast. I called and called places nearby PCB and no one had my specific charger. Ughh. But Best Buy in Pensacola did. Wouldn't be too bad but the bridge is still out from the hurricane last year, so cue a long road trip. I made sure to order ahead of time and selected curbside. What is weird is that the store closes at 7PM, but curbside is open till 8PM. And forget calling the store... it's January 15th and they're playing Christmas music still. 20 minutes on hold and no one answers. We got there and got the charger and got back to PCB. I paid way too much for the charger, but what can I say... I needed it. Hope I don't ever have to come here again. read more

Made an appointment the day prior to have iPhone 11 battery replaced. Specified in the booking which iPhone I had. Checked in with the CS rep and let her know my phone model. Waited an hour after checking in for the same CS rep to tell me they actually didn't have an iPhone 11 battery in stock. read more

I needed to upgrade my iPad and since the tax free week included electronics, this was the week to do so. In addition to being tax free, the iPad was $100 off so it was time. My preferred model wasn't in stock so I ordered online for pick up. The item arrived at the store earlier than promised and off to Cordova Mall I went. I opted to also trade in my old iPad so I needed geek service to assist in getting this all sorted out. Even though it was a late morning Monday, the lines were kept moving at the customer service counter. I am sorry that I didn't notice my tech's name, but she was kind, knowledgeable and had a great sense of humor dealing with with a few glitches while removing the old iPad and adding the new one to my service. I know that sometimes Best Buy gets negative feedback, but this visit proved that not to be the case. And less than 24 hours after trading in my old iPad, the trade in amount was posted to my account. A win all around! read more

No staff for Geek Squad. Even with appointment, still waiting 45 minutes just to drop off a phone.

It is too bad that I can't give this retail store "zero stars". I purchased a top of the line Bella Pro Series 14 cup touchscreen coffee maker online on August 5th, 2023 and had the shipment sent to our rental agent in Navarre, Florida where we own a condo. I try to replace all our appliances as they get older so that our renters will always have excellent running and new accommodations when staying here. We arrived at the condo on Sept. 1st, 2023 and all my packages were here. We set up the coffee maker and were excited about using it. Well we read all the instructions and as of September 20th...the touchscreen stopped working. We unplugged it; tried again...it wouldn't brew. Then, we plugged it into another outlet...nothing worked. So, we contacted Best Buy and they told us they have a 15 day return policy...I told them the product was defective if it only worked for three weeks. The associate said that was the rules. Can you imagine? I have the box and the shipping box and was going to return it to the store. This rule could have been enhanced if I purchased the 2 yr warranty for $15.99. I asked to speak with a super visor and Johan said that the supervisor would only tell me the same thing. Not even offering a store credit. I will NEVER purchase anything from Best Buy.This is a cautionary tale and warning for anyone who is thinking of buying a product at Best Buy. Buyer Beware!! read more

The only reason they don't get a one is because I had a great sales guy and great installation crew. Spent about five grand on an entertainment system on the advice of one of their supervisors. Guy gave me his card and told me to call him with any questions. Called twice and texted once and was completely ignored. When I went to the store he made it a point to not even look at me, let alone speak. A young man took over and was a big help. Placed the order and set up installation by the Geek Squad. Installers were great. After only three weeks I had a problem. Called their tech support line and was connected to someone who barely spoke English. He was no help whatsoever. Told me I need to have a tech come out. Fine. The soonest they could get to me was three weeks! Figured out the problem on my own. Turned out to be a bad HDMI cord. Called tech support again, told them the problem and asked for a replacement. They told me I could take the bad one to the store myself or wait three weeks for them to get to me. Talked to a total or four so called service reps and not a one of them spoke understandable English. Tried to call the store directly and was told that the store does not accept customer calls. In other words, getting ahold of someone local is not possible. If you're after good customer service, I strongly advise you to go somewhere else. read more

We were not too impressed with this store. Hours not lining up between the in store and drive up times. No one answering the phone despite severe hold times. But they had the item we needed and they were the only ones within 100 miles (apparently) who had it, so we were forced to pay their marked up prices and deal with their poor customer service. I will not choose to come here again and will only do so under duress, which was the case this last time too. read more

Wife needed a new computer for her work and Will in our Pensacola store took great care of us by answering all of our questions and used his experience in making other decisions concerning my wife's office computer needs. Will did not hurry us at all and listened to our/her needs and made great recommendations that we are still very happy with and no regrets! Will did an outstanding job and I/we will always look for him concerning any electronic needs! read more

PSA: You can never get a hold of anybody from the store You can get a call back or go in person. The customer service customers are trained to hang up if you start complaining about the service appointment they missed or delivery they scheduled in error. You've been warned. read more

Your checkin, appointment is horrible. I had to go back 6 times and had to wait. No sign says "appointment necessary" WTF??? Do you want my money or not??? Also, staff at counter (by their own admission) have no requisite computer knowledge...and you can't talk to the people behind the curtain. Absolute nightmare. Will never use Geeks again...oh, and i was told they would replace whatever was necessary to get my iMac running again I pay for parts, my membership covers labor...lol...and they said, it was the hard drive and Geeks don't fix that I had to take it someplace else. Absolute horrible experience, never again. And also no more Best Buy, I'll take my chances elsewhere. Oh, and you can't call the store, I got some spanish speaking person somewhere else on the planet and was never called back. read more

Worst curbside service ever. Took nearly 5 hours to fulfill my order and let's not mention waiting at the store for someone to bring out the item. Over 15 minutes. Ridiculous. Oh and don't bother calling the local store because you will get redirected to a call center with foreign language speaking representatives. read more

Best Buy never has employees on the floor. The ones that are there can't answer any question u have. Minimal to poor selection of merchandise. Difficult to find anything. I don't know why I waste my time going there. read more

This store has become the worst Best Buy in the southern region. Tried to purchase a tv online and in store with no assistance. Called the store several times to speak to someone. On hold for 63 minutes then they pick up and hang up. This happened twice. Store management is none existent and this is apparent upon entering. I did get my tv but had to drive to Gulfport MS, 2 hours away from my home. Don't think they will be my go to store any longer. read more

What bulls**T my son bought the wrong charger for his computer I went in to exchange it for the correct one. Out of luck they only allow 15 days. No wonder no one is ever in your store. I will never step through your door again! You don't e even deserve one star but at least I can express what a rip off your store is! read more

Closed an hour early after driving to the only one within a hour of my house and was mad at me for walking up to the door

Love the electronic staff. Monique & Tracy are incredible ! So informative, so relaxing. They are my go-tos for any electronic product, even question ! Amazing women, amazing attitudes, Top knot has service ! read more

Steve the installer. My last review was zero for best buy. They put me through hoops to try and get a tv swapped out. I spoke to manager and supervisors and got no help. I planed to return all recent purches. There installer Steve called to say he was on the way. I told hime i needed the 1st of the day or after 4. He took it apon him self to reschedule the day after my problems. He did a great job and even though i went with an older tv, it is way better than the new vizio. If it was not for this installer, i would not consider best buy for future purchases. My old review stands for management. But yoir line staff, gets 5 stars for sure. read more

Went into the Best Buy at Cordova Mall this past Saturday to get a new SIM card for my TracFone. I was directed to a cashier with a lady by the name of Angela for help. I went to her location in the phone department where she was helping a couple in front of me. Upon finishing up with the couple, Angela totally ignored me and walked up to the front of the store where some TVs were to the left of the entrance. Upon moving one box, she started walking towards the TV section of the store while looking at me, and still totally ignoring me. Her attitude was totally unprofessional read more

By far, the BEST of the Best Buy's that I've been to. In particular, the Geek Squad from this location. They actually care and strive to fix your issues and needs. I've used them to hang many tv's, set up a home movie theatre, set up my Sonos and diagnose audio issues in a new home we purchased. In particular, Billy is the man! He's on top of it and has been a life line in not getting frustrated by too much existing technology in my new home and follows up better than just about every other service person I've been working with. That's saying a lot. The in store is very helpful by looking up questions and finding products in a crazy Covid world. They find top of the line products and have communicated well. I've gotten my new washer, dryer, dishwasher and televisions here and I'm happy with the reasonable prices. Top marks for this Best Buy in Pensacola! read more

You have Great Associates scattered in this location but. But the Management Team have no idea of the Poor customer Service, horrible wait time and Misinformed or lack of training certain employees are being push in situations to face fix your customer service desk and your Geek Squad, Processes appointment and Training Customer times is very important and fix your run over time. Time is Important and follow appointment or turn that system off. read more

Nobody asked us if we needed help . Asked a group of 2 employees for help and they just stood and continued talking. All I wanted was to buy a Sony tv with a sound bar . After about 10/20 minutes of waiting I decided I would just buy an hdmi to audio converter & the young lady checking me out decided to be an ass to me 1/5 nothing against bestbuy I shop here all the time . This one just needs new staff read more

We walked into Best Buy wanting to spend money. Walked around for about 30 minutes no one asked if we needed any help. Two guys in the TV area we're playing on their phone at the register. We even told the unhelpful guy at the door and he didn't seem to give to craps. Horrible service no stars but had no choice to choose 1 star. read more

Bought all new kitchen appliances. They changed refrigerator delivery date and cannot deliver refrigerator and new water line at the same time. I am going to cancel waterline kit and pick one up at Home Depot. Terrible customer service. We will not buy from them again. read more