T-Mobile Authorized Retailer

3.0 (2 reviews)

Mobile Phones

Closed • 10:00 am - 8:00 pm

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T-Mobile Authorized Retailer - Mobile Phones Near Me - Southern Pines, North Carolina

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Julie B.

2 years ago

This store is completely useless. It is an unaffiliated franchise and they can't really help with anything and the staff revels in their ability to be useless. We signed up for T-Mobile internet in 2024 and were the victims of a sales scheme to sign people up for the service even if they weren't technically in the service area. At first they sent us a device that was only capable of providing about a week's worth of service before it ran out. Instead of admitting that they sent us the wrong device, they added more whatever to that device and by the end of the month, we owed $400 of which they refused to give us a credit. When they finally sent us the correct device and the service was weak, they suggested that we order a Nest system that was $200. We were able to use the system for almost a year when it began to fail last week. The company has now admitted that a sales person used our old address in order to sell us the plan because the address (two blocks away) where we live now, isn't in the coverage zone. As a bonus, since we have been using our hot spots so much, they have throttled our phones and we have almost no service on those. What a horrible company! We now have a more expensive plan with Spectrum and the service is so spotty that we can't watch tv in our bedroom or use our laptops in the office. Loving this experience! read more

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Sally J.

5 years ago

Went in yesterday to trade my iPhone 8 in for a new phone... manager Keith told me about an awesome deal ! Then Florencia took over to make the sale. Both were extremely nice, knowledgeable and helpful! Ask for Florencia if you go there . Made the whole experience positive ! read more

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More info about T-Mobile Authorized Retailer

18b Pinecrest Plz
Southern Pines, NC 28387
Directions
(910) 692-6230
Call Now
Visit Website
https://www.t-mobile.com

Hours

What time does T-Mobile Authorized Retailer open?

T-Mobile Authorized Retailer opens at 10:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.T-Mobile Authorized Retailer opens at 11:00 AM on Sunday.

What time does T-Mobile Authorized Retailer close?

T-Mobile Authorized Retailer closes at 8:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.T-Mobile Authorized Retailer closes at 6:00 PM on Sunday.

Mon-Sat 10:00 AM - 8:00 PMSun 11:00 AM - 6:00 PM

Outdoor Amenities

Does T-Mobile Authorized Retailer have parking?

Yes, T-Mobile Authorized Retailer has parking options.

From the Business

Specialties

Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

History

Established in 1994.

T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become synonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬¨'Ä†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

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Verizon

2.9

(14 reviews)

1.6 mi

Went there to start our own plan with them and as we walked in we waited about 30+ minutes.. No…read morebody greeted us and they all saw us so they knew we were there. There was one guy who got done helping someone and he saw us... he just walked past us, ignored us, and didn't greet us. We left because we aren't wasting our time and money with that management.. and we recommend taking your business elsewhere.

We had a wonderful experience with this location a couple of weeks ago. Tammy was absolutely the…read morebest. On point! We had some minor issues and time delay in getting set up, but she was patient and supportive through the whole process. Our phone service is better, we got new phones, it was a rather seamless experience!

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Spectrum

1.6

(7 reviews)

50.5 mi

I'm dumping them after 10 days for 1 reason, the remote. They gave me something for streaming…read morecalled a Xumo box. I didn't ask for it, I expected the usually cable box and remotes. I came from Xfinity where I can go up/down for the channel. The search showed me 8 channels for about the next 4 hours. The remote that came with Xumo looks like it was designed by someone who never used a TV before. Their grid search showed 4 channels for only 90 minutes and gave no info for the programs. Spectrum offered me the old fashioned box but they want $15 each per month and, if I wanted a DVR, it was $13 more. Today, I signed up for DirectTV and as soon as I receive their hardware, I'm cancelling Spectrum.

IDK if they're the ones who were adding and messing with the internet cables wires with spectrum in…read moresouthern pines or whoever is in charge of that but REVERSE WHATEVER U DID. our wifi barely works now! went from fast and liable to never staying connected and taking forever for things to load. i'm personally a gamer SOMETIMES and my games won't even let me play anymore. accessing work related stuff?? IMPOSSIBLE. please for the love of GOD REVERSEEEEEE IT. just made things worse fixing something that wasn't even broken. didn't even need or ask for an "upgrade" this is ridiculous

Xcell Repair Plus

4.3

(23 reviews)

0.8 mi

From initial contact Curtis answered our questions in regards to repairing my iPhone 12 Pro Max…read more We ordered the kit overnight for only an extra $20 bucks and we're called immediately when parts arrived, my phone was fixed same day! Amazing service and attention to detail. We even received a discount for a minor chip in the kit, the contacted the manufacturer. Good people, honest work, and fast service! Come here don't waste time going somewhere else.

I dropped my brand new iPhone and feared I cracked the screen. I took it to Xcell and it turns out…read moreI only cracked the screen protector. They replaced it while I waited and it only cost me $8! Highly recommend!

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Smartphone, Tablet, and Computer battery replacement.

Tablet Repair

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IPhone Rear Housing Replacement

AT&T Store

BEWARE, I just traded in my phone last Thursday and was told to bring my old phone in within a week…read moreand get a $350 credit. This morning I brought in my phone and was told I would not get the credit unless I changed my plans. This was a blatant misrepresentation and an unfair and deceptive trade practice. Do not trust this store.

Nothing gives you the right to increase someone's direct billing account by adding features we did…read morenot ask for. I refuse to pay for HBOMaxx because it's an option on my plan. You are forcing people to disconnect & that is my intention soon. I truly hope someone opens a FCC complaint on AT&T for this matter. I am done with you drafting excessive amounts without knowledge.

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Pine Cell Repair - Cell Phone, Tablets & Computer Repair

5.0

(6 reviews)

25.0 mi

Overnight, my iPhone screen "just stopped working." I'd never had this happen before, but I found…read moreout upon research that it happens frequently. I went first thing to Pine Cell and was treated professionally, courteously and friendly. The owner knew what needed to be done immediately to correct the issue and then provided advice on how to prevent it again in the future. His prices were most reasonable for the repair. I highly recommend him for all cell phone and computer repairs!

"Pin Cell is the best. I was helped by the owner, Ollie. He is a smart and nice guy. I shattered my…read morephone screen and needed a new one. I got a great price, and it was done very quickly."

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Cracked Cell Phone Screen Repair

Pine Cell Repair in 214 Commerce Ave , Southern Pines NC. 28387

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Cracked Laptop Screen Replacement

Naylor Family Farm

3.8

(40 reviews)

39.6 mi

What a great family friendly thing to do in the Fall! A whole lot to do (hayride, maze, slides…read moregalore, jumping things, etc) for my 3 year old and 5 year old nephew. While $25 may seem like a lot for admission, it's worth it.

Great family orientated pumpkin patch and more! Lots of different areas to visit. Tickets included…read morea pumpkin and spooky hayride! Our 2.5 year olds loved it but it was actually pretty scary I thought! (There were warnings though). Only feedback is I would love more signage and a map of what is in each area. It would also be nice for the corn pits and bounce houses to be according to age. Our girls wanted to partake, but there were older kids being wild in the corn pit and in the mini toddler bounce house. Would be nice for workers to be stationed to redirect kids as needed. Overall- great experience! Cider slushy is a must!

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T-Mobile Authorized Retailer - mobilephones - Updated August 2026

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I had previously given them a bad review and forgot to remove it. My bad. They are knowledgeable,…read morefast, courteous, and fair. When they could not figure out the problem with my system which they spent a whole lot of time on, they did not charge me. I am planning on having them build a new system for me soon.

I needed my dell desktop converted from 7 ultimate to 10 and I bought a license before I talked to…read morethem and they told me I didn't have to do that and tried to show me how to sell it. I brought it in and they were very friendly and helped bring it in (had heart attack and can't lift heavy stuff yet). They told me all that they would do and it would be ready by the end of the day and it was. The are located near the wok place (great location) with easy in and out and plenty of parking. Pricing was very reasonable. I wish I took a photo of the place because its much bigger now and roomier.

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Very, very professional customer and computer service. In my opinion the best!! I have been a…read morepleased customer over 20 years both individually and as a business owner.

Top class and extremely knowledgeable. They are there for you and their expertise is top notch.read more

Batteries Plus

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Batteries plus in Sanford nc has an outstanding employee with product knowledge and most…read moreimportantly clean store, awesome customer service. I will always recommend this place to all my friends.

Gadgets Unplugged

4.3

(6 reviews)

Okay, this is about the same repair from the previous review. No, the iPad didn't break again. But…read morethe screen... Yeah, Touch ID still doesn't work. I always get a message saying "Unable to activate Touch ID on this iPad." though I've gotten used to no Touch ID at this point. The real problem, though. Sometimes, three fourths of the screen just stops working when I plug it in. It stays AFTER you unplug it too. The only way to fix it? Reboot it while it's unplugged. Then it will work until you plug it back in. If you reboot it while it's plugged in? Screen doesn't work again. It only works if you reboot it while it's unplugged. One thing to note, though. You can use the whole screen, but the part that won't work you have to press down on the screen hard. This is not worth losing Touch ID and having a broken screen.

Nice guys, good service and decent repair costs. They replaced a damaged screen and burst battery…read morein an iPhone X quickly. Called to inform me of the damaged battery after removing the screen and explained cost. Charged a fraction of what an Apple store would.

Cricket Wireless Authorized Retailer

5.0

(1 review)

Salesman's Fernando did a great job great customer service, definitely deserves a big raiseread more

Qwik Pack & Ship

4.1

(9 reviews)

Two days ago I dropped off an Amazon return for UPS. They have a drop box. I didn't wait in line…read morefor a receipt two days later and UPS says it hasn't been dropped off yet. So, a problem. Stolen or lost at this location. I will update after I talk to them with their response. UPDATE: walked in this morning and saw my parcel sitting in the same drop off box. I just walked over and picked it up and left. No one asked....

I've been a loyal customer of this business for the past year since relocating from Charlotte to…read morePinehurst. Every time I visit the store, I've consistently received exceptional service from a friendly and knowledgeable associate (Kevin). Whether I've dropped off or shipped goods, primarily returns, they've always been attentive, courteous, and accommodating to everyone who enters the store. This store shows "village customer service" in everyway.

The UPS Store

5.0

(2 reviews)

They accept Amazon returns! Very clean, organized, and outstanding customer service. Nishit and his…read moreteam will take great care of you.

Phenomenal customer service. The manager went above and beyond the call of duty to help assist me…read morewith my returns. I cannot say enough good things about this UPS Store!

Pack Ship N Moore

5.0

(11 reviews)

I don't think I've ever left a review but this place stands out compared to any other shipping…read morecenter I've worked with. Instead of leaving me with extreme high shipping costs, Steve helped me minimize it. I was expecting a quote of about 300-350, which ended up only being 220. Thank you Steve for your care for what you do.

So absolutely convenient to us living here in Seven Lakes West! Steve is like a neighbor and…read moreshipping is hassle free! Great selection of greeting cards, too!!

Heavenly Pines Jewelry & Design

5.0

(1 review)

This is a lovely shop across from the post office. Mindy I think her name was helped me and…read moreanswered my questions. I'm new to the area and thankful I found a jewelry shop nearby. Go in and see the puppies. They are big, but sweet.

T-Mobile Authorized Retailer