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    T-Mobile

    2.3 (3 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 2 weeks ago

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    AT&T Store

    AT&T Store

    2.4(12 reviews)
    0.5 mi

    I waited over 20 minutes to upgrade my phone, only to experience some of the worst customer service…read moreI've ever encountered. When I was finally helped, the sales representative rushed through the options so fast I had to write them down. When I asked for clarification on a policy that sounded like an automatic forced upgrade in six weeks--requiring me to pay for a phone I didn't want--she repeatedly dodged my questions. When I finally pressed for a direct answer, she admitted that yes, I would be automatically charged unless I placed the upgrade online. While trying to clarify this, a second employee walked by and snapped at me like a child, commanding, "Keep your voice down," before dismissively walking away. He made no effort to ask if everything was okay or de-escalate the situation. To make matters worse, another customer began yelling at me and explicitly threatened physical violence ("kick my ass"). Not a single AT&T employee stepped in, addressed her behavior, or ensured my safety. I left without upgrading. Between misleading sales tactics, condescending employees, and zero management oversight regarding customer safety, this store is a complete disaster. Total waste of time.

    0 stars - horrible management!! Gannon is a joke. He has no business being a manager and his team…read moreneeds training. I was told my bill would be cheaper and now paying more! Was told my first bill would be a specific amount and then charged $200 more than what was told to me. Multiple calls and multiple trips made to this location since April 16th!!! Was told that Gannon would call me back ... never got any calls over several months - had to go in again to the store to have issue resolved waited 30 minutes for him to be told that they can't do adjustments that got taken away ...

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    T-Mobile - mobilephones - Updated September 2026

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