Be very careful at this store! I went in really just wanting to purchase a newer phone. The bugs…read morewith my older phone were starting to get really problematic, even with regular updates. So, my goal was to get a newer phone and to get my information backed up and transferred. I was paired with Ashley. And I want to say this ahead of time. She is very knowledgeable about the Apple product line. However, where this became very problematic is that she didn't really seem to want to share that knowledge with me. Every time I asked a question, she would roll her eyes and sigh at me, like a spoiled teenager, sometimes not even answering. Being a generation older than her, just about every response was met with the attitude of yes, why don't you know this? Her customer service skills could've used a lot of work. Specifically, soft skills. Also, I didn't sign up for being there over THREE HOURS to get all of this done. She kept trying to upsell me different Apple products to me. I had to say several times that I really just wanted to get a new phone and get everything transferred there and get to my other errands. And because she had my phone and was running into problems with backing it up, which she only explained to me after she started doing the process , I was stuck there with this unpleasant person for the better part of the afternoon. It was incredibly awkward and she seemed disrespectful. Before I went there, I was paying on average about $90 a month for everything I needed with my phone. By the time I was leaving, aside from the phone itself as EVERYTHING WAS SOLD SEPARATE SEPARATELY, I am now in the hole for over $200 a month. And, she was annoyed because she wasn't going get some kind of employee commission because I was not linking this to my bank account but rather my credit card. No chance in h*ll I was going to let them do that. Every moment I was trying to check out, she kept mentioning and pushing about trying to get my home on their Internet service as well. Totally not interested! Yeah, right. Like I really wanted to be linked to dealing with these people if anything came up in the future. Shop cautiously if you go here.

Quality of service: 1 out of 10. I'd suggest using any other cellular company than T-MOBILE, RUN,…read moreRUN, RUN FROM THIS COMPANY!!! I recently purchased a new Pixel phone from this store because I kept getting notifications stating that my "storage is full, and I will no longer be able to complete basic functions with my phone such as email or sorting photos. Apparently, Google Pixel "backs up" all of your photos, WITHOUT YOUR KNOWLEDGE OR PERMISSION, AND THEN HOLDS YOU HOSTAGE IN AN ATTEMPT TO SCREW YOU OUT OF MONEY FOR A SERVICE YOU MAY NOT WANT OR NEED!!! The messages do not inform the receiver as to any method to alleviate the issue, such as where you can delete these stored photos or other data, it only states that "you may purchase more storage for $1.99 per month". I even upgraded, at a cost of $100,, to the 256 GB top of the line Pixel because two of their very poorly trained employees told me that it would eliminate the problem I was experiencing. which it does not. After many searches online, and more than one visit to this store, no successful solution has occurred that fixes the issue. Apparently, Google (the manufacturer of the Pixel) has set this scenario up where the Pixel phone automatically "backs up" every one of your photos somewhere (nobody can tell me exactly where these "backed up" photos actually reside) and even after doing extensive research online, there doesn't seem to be a way to delete one's photos to open up storage from wherever Pixel is storing them. My take-away from this experience is that T-MOBILE will gladly sell you a $1,000.00 phone that will hold you hostage in its attempt to extort money from its users, and then T-MOBILE just says that it's "not their problem" and blames it on Google, while offering no solution to make my phone usable. I would also discourage everyone from using this T-MOBILE located at 2 Padanaram Road, Danbury, as my experience is that the training regarding the products they're selling is completely lacking and fails to supply the support necessary to properly use your phone. The employees at this store didn't even bother to offer to contact the PIXEL manufacturer to seek answers to help me. RUN, RUN, RUN FROM THIS T-MOBILE store, and I would strongly suggest that you NEVER, EVER PURCHASE A PIXEL PHONE AS THESE ISSUES AREN'T THE ONLY PROBLEMS I'VE HAD WITH THESE PHONES!!! This company is selling products that not even they know how to operate and apparently they are unwilling to contact the people they're purchasing them from to learn how to operate them.