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    1.0 (1 review)
    Closed 10:00 am - 8:00 pm

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    Telecommunications

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    Xfinity Store by Comcast

    Xfinity Store by Comcast

    (29 reviews)

    The other reviewers are spot on.....if you want to Xperience hell on earth, visit the Xfinity…read moreStore! After our internet bill jumped 17% with no warning, we wanted to see if there was any way to reduce our monthly expenditure. We called their "customer service" and after waiting 25 minutes to speak to someone, spoke to a guy for an hour who offered some good deals to save $20 or $30 but then when we started drilling down trying to confirm we'd have the same service and wouldn't lose speed or our landline, things got a little fuzzy. So we decided to go in person to the Xfinity store where we wasted an hour talking to someone who was very nice but who was clearly constrained by Xfinity policy. When we mentioned some of the deals the guy on the phone said, he told us that guy was probably lying. Although that didn't inspire confidence, we asked what he could do. He came up with a few different options and we found one that would save us $15 per month...nothing life changing but every little bit helps. Of course, when we asked for it in writing and he tried to send the info to our Xfinity app on our phone, it kept showing a higher price. He called a manager and they could both see in their system that it showed the discounted price but when it was sent to us, it was the higher price. There was absolutely nothing they could do to actually give us the price they quoted us and that they could see in their system. Xfinity knows the have a monopoly in parts of Danbury so there's no need to treat customers as anything other than ATMs. So we'll suck it up and pay the extra $$$ per month as every other person has to. If anyone invented a cable/internet provider that didn't stink as much as Xfinity/Verizon/Spectrum, etc they would have a million subscribers in a heartbeat.

    I was promised a newer more capable modem over the phone, model 10. All I had to do was go to the…read morestore and pick it up to replace my current model 8. Went to the store and they gave me the same model 8, the exact one I currently have. I thought it looked the same but figured the magic was on the internal components. Wrong, customer service told me they gave me the 8 because the 10 is not available in my area. I was told this after wasting my time and having my internet paused for the duration of the replacement Instead of being transparent I was thanked for being a loyal customer.

    T-Mobile - mobilephones - Updated May 2026

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