Came in for a new IPhone. Spoke with Mark who made his time available and answered all of our silly…read morequestions. Make sure to ask for Mark when you visit this location. This store front is very relaxing and has nice relaxing chairs to wait. Once you are with a sales person they have individual areas with chairs so everyone Can sit while getting phone.

Verizon has been a very good retailer for phones and accessories. The agents know there products…read morerather well.

Absolutely the worst customer service we have ever received. I am a long time customer with…read moreSprint/Tmobile. My husband thought it would be a nice gift idea to get all of us new phones and switch to Verizon. WOW HUGE MISTAKE. Happy mothers day to me and my mom. Gave her new phone today sent her to Verizon in Reidsville NC to activate it and transfer over her contact info/photos. She was working with David Johnson. She left her phone there with him for 3 Hours. Now granted she is an elderly lady in her late 70's had to get a ride from her neighbor to phone place. David told her that there is a 50 fee to activate/transfer her photos, contacts. She left phone there and called me right away. I live in Charlotte and was at work at time when all this was happening. I told her no mom you don't pay anything to activate and transfer ur info. We didn't pay anything at Concord Mills location Quincy just transferred everything over and walked us thur the process. Easy breezy. They just plug in the two phones and port everything over. So she said no David says I gotta pay 50. So I called that Reidsville NC store to speak to a manager. No manager on duty he said. I proceeded to ask for a Dm number. The guy on phone said he didn't have it. But then tells me he can have his manager texs me when he comes in. I told him I need to speak to ur manager right away. I told him the suitation my mom's phones are there getting switched over. She needs her phone up and running the is a elderly lady, heart patient, has had a stroke a few months ago. I actually tracked down the manager info and called him at another store. His name is Monty. He apologized for David behavior and said David should of just activated and transfer everything over at no charge . He said he was gonna to call store. Now it's 3 hours later. Mom gets neighbor to bring her back up there to pick up her phone. Guy at counter told mom here is ur phone. She looked at phone and NOTHING WAS DONE. HE DELETED THE TRANSFER STUFF HE WAS DOING WHEN SHE LEFT STORE TO COME BACK IN 2 HOURS LIKE HE SAID. AND TO COME TO FIND HE NEVER EVEN ACTIVATED HER PHONE. MY MOM LEFT THERE IN TEARS, STRESSED, CONFUSED,SCARED SOMETHING WAS GONNA HAPPEN BECAUSE SHE HAS NO PHONE. She calls me all upset. I had to leave work and head over to the Verizon were we got phones from which is Concord Mills location. QUINCY was extremely patient, helpful. Setup her phone thur talking her thur the process. Getting it activated so incase of emergency she would have a working phone tonight. Now he could not get her contacts and photos transfered over. But thankfully for Quincy being patient with her setting this up. And DAVID JOHNSON YOU ARE A DISCRACE. YOU SHOULD BE FIRED. UR JOB IS IN CUSTOMER SERVICE. WE BOUGHT A PHONE FROM VERIZON YOU SHOULD MADE THIS A NON STRESSFUL ORDEAL.MAKES ME THINK WE SHOUKD NEVER LEFT TMOBILE TO COME TO VERIZON IF THIS IS HOW YOU TREAT BRAND NEW CUSTOMERS. WOW. I WOULD LOVE TO HEAR FROM THE OWNER OF VERIZON. I HOPE HE FIRES U DAVID JOHNSON.POOR CUSTOMER SERVICE.

Woody was excellent. He was very helpful and got my phone setup and account handled quickly. I…read morewould absolutely recommend him to anyone.

DeCarlos was extremely helpful to identify the cause of viruses on my phone and remove apps that…read morewere causing them. Highly recommend asking for him at the Mayodan, NC Verizon Store.

Follow up to 1 star review: Received an email from Cellular Sales asking me to contact them which I…read moredid via email but my complaint was never followed up on. Still a 1 star , negative revi.

Could not be much worse. The personnel does not understand basic net concepts such as latency,…read moreping, and NAT. My internet speed and reliability are atrocious, regularly falling to the kbps for "premium" internet. I'm allowed limited access to my own router, so you cannot even freely correct my settings. They tried to upsell me nonsense that would not fix the bandwidth problem. It's apparent when the staff speak that they are used to dealing with people who have no idea how any of these things work, and so they try to exploit that ignorance. Most do not conceal the fact that they could not care less about attempting to help you, and, what's worse, make it pretty much impossible for you to fix anything yourself, either. The majority of the staff seem annoyed and indifferent, with a few exceptions. The people who attempt to be efficient and useful have their hands tied--to be fair, a few of them do really try. I try to be grateful for good service and maintain a sense of forgiveness and optimism, but this place is ridiculous. Dealing with this business fills me with inexpressible rage. Good luck if this is your only isp for your area.

I had a great experience working through some network issues with Gamewood. They responded to my…read moreemails quickly and were very professional. They were also able to escalate the issue to the city and kept me in the loop the entire time. After the issue was fixed they contacted me further to make sure the issues were completely resolved. 10/10 on customer service.