Our family switched over from Verizon to ATT. We were quoted a price of around 210 bucks. 7 lines…read more Then when we go switch, when we are finalizing things the salesman Juan, tells me the plans have changed and its now gonna be like 350 a month. After we got the pin information from Verizon to transfer. He said things ended sunday.Never called to tell me , hey today is the last day of that promo. Then we switch, and turns out we dont get the trade in credit for our phones for 3-4 months !!! And the gift cards that we get to pay off the other phones, we dont get for 3-4 months. None of that was explained. So for 3 months my cell phone bill has been $750. None of this was explained. Little background, ive been in sales, management and customer service for 22 years. NEVER, have i been in a situation like this. On either side of the table. Then we go to return the stuff, turns out the salesman didnt specify the correct time frame so we have to wait for him, but lucky us, he doesnt come back until the promotion is over. The manager was about as useless as tits on a bull. The level of disregard for people, for big accounts and professionalism is crazy. On top of that, we had a guy knocking door to door selling their new interet. Only gonna be $55 a month including tax and everything. So we switched from Spectrum. I told them guy many times, hey you sure theres no funny busuiness, oh no sir, we are very upfront. NOT ONE TIME HAS MY BILL BEEN $55 INCLUDING TAX. It went up to $100 and now its $65 plus tax. No one will answer for this guy or what he promised. The store says its a different department.Neither the guy at the store nor the door to door salesman returns messages. This is the worst experience ive ever had doing any kind of business anywhere. No empathy, no F's given. No responsability taken. No one wants to talk because everyone pushes the ball on the next person and everyone always at lunch or not available. I can see why no one has ever recommended this CO. to us.

While enjoying a great couple of days at the river with some friends, I unfortunately got my phone…read morewet and the screen went completely black to where I couldn't use my phone at all for a couple of days. My goal was to originally get back to San Diego in time to stop by my local ATT, but time was against us at getting back in time, so I googled to see if there was an ATT store in El Centro. Sure enough, there was! I scheduled an appointment and timed it to where we'd be passing by just in time, so we left the river and got to the store just before my appointment. Upon walking in, we were immediately greeted by Juan. I was not the most well composed because it was 118 degrees out and my brain was mush at this point, but I explained my situation and told Juan that I wanted to upgrade my phone. Without wasting any time, Juan gave me some numbers to upgrade to a new 15 Pro Max and was quickly able to retrieve the phone. He got me set up really quickly and helped me pick out a couple cases for the new phone too. We had been in the sun and heat for the past few days and still had a couple of hours worth of driving ahead of us, so I really appreciated how quickly but efficiently Juan was able to process my transaction. All said and done, I think the whole transaction took about half an hour which was perfect and we were able to get back on the road quickly. Although I wasn't quite prepared to buy a new phone, I'm glad that they were able to take care of me in El Centro and now I have a fancy new phone for hopefully the next couple of years. Very happy with the service I received at El Centro's ATT wireless store and for Juan being so efficient.

Worst customer service ever! Jorge was no help and made me feel like they didn't want to do…read morebusiness there! Made it super hard for me to upgrade my phone! Decided to go somewhere else where they actually helped and walked out with my new phone!

The store is set up very professionally. I called before I arrive. I spoke to Blanca Vasquez and…read morelet her know what I wanted to accomplish during my visit. Once I arrived Blanca had one of her coworkers get me started because she was currently assisting another customer. Once she finished helping her previous customer, she finished helping me. Blanca was knowledgeable, helpful, and professional. I was very satisfied with the store. Additionally I will return to the store this Saturday to take advantage of a promotion that Blanca offered to me.

More disappointed in myself…read more Went in to buy a pixel 6 and switch from parents' ATT plan to my own TMobile plan. They didn't have the color I wanted in stock but they looked in their system and said the other Tmobile within the same mall had the color I wanted. So I signed up for a plan and all I had to do was go pick up the phone from the other store. When I get to the other store they didn't have color, but by this point I already signed up for a plan which was my mistake. I ended up ordering the phone because I trapped myself in a plan. Either the system is inaccurate with other stores' inventory or I was deceived.

I give this tmobile a 1 star don't come here…read more I came here just to look and I felt like if I was at a car dealer and they wanted to sell me any phone l. It didn't matter if it was the cheapest phone. Didn't let me look at my options just any phone I looked at was a good phone and if I bought a Samsung I get another free just with a new line but I'm by myself so I said no but the worker "ROXY" just wanted a sale not caring what phone or phones Whatever you do don't come here ADDRESS IS WRONG ON YELP RIGHT ADDRESS IS "3451 S DOGWOOD RD #1572 EL CENTRO CA, 92243

I had a very disappointing and upsetting experience with the technician who came to my home to…read morecheck the outside cables and assist with connecting a cable box. From the beginning, the technician, Enrique, had a rude and condescending attitude. He raised his voice and made several disrespectful comments. I have been a customer since the early 1990s, and in all those years, I have never experienced anything like this. The technician made multiple remarks about my age and implied that people my age do not know how to operate internet or cable equipment. I am 69 years old, and these comments were insulting, ageist, and completely unprofessional. He repeatedly spoke to me in a way that made me feel uncomfortable and belittled in my own home. At one point, he compared routers to luxury cars, asking if I understood the difference between a Mercedes and a regular car, even though I was not asking for his opinion and had already decided I would be purchasing my own equipment. Because I felt so uncomfortable, I had to call my husband at work and ask that the service be stopped, in front of the technician. Only then did he lower his voice and apologize, stating that "that's just the way I talk" and that no one had ever complained about him before. No customer should be treated this way, especially in their own home. This experience was unacceptable, and I hope the company addresses this behavior so that no one else has to go through a similar situation. Tuve una experiencia muy decepcionante y desagradable con el técnico que visitó mi hogar para revisar los cables exteriores y ayudar a conectar una caja de cable. Desde el principio, el técnico, Enrique, mostró una actitud grosera y condescendiente. Levantó la voz y realizó varios comentarios irrespetuosos. He sido cliente desde principios de la década de 1990, y en todos esos años nunca había vivido una experiencia como esta. El técnico hizo varios comentarios sobre mi edad e insinuó que las personas de mi edad no saben cómo operar equipos de internet o cable. Tengo 69 años, y esos comentarios fueron ofensivos, discriminatorios por edad y completamente poco profesionales. En repetidas ocasiones me habló de una manera que me hizo sentir incómoda y menospreciada dentro de mi propia casa. En un momento, comparó los routers con automóviles de lujo, preguntándome si sabía la diferencia entre un Mercedes y un auto común, a pesar de que yo no estaba solicitando su opinión y ya había decidido que compraría mi propio equipo. Debido a lo incómoda que me sentí, tuve que llamar a mi esposo a su trabajo y solicitar que se detuviera el servicio, frente al técnico. Solo entonces bajó la voz y se disculpó, diciendo que "así es como él habla" y que nadie se había quejado antes. Ningún cliente debería ser tratado de esta manera, especialmente dentro de su propio hogar. Esta experiencia fue inaceptable, y espero que la empresa tome medidas para que nadie más tenga que pasar por una situación similar.

I am paying for unreliable internet that fails multiple times a week and often requires manual…read moreresets just to come back online. Spectrum previously identified the issue as a provider-side line problem outside my home, promised repair, and never followed through. Months later, the issue still is not fixed.

Staples is has one of the worst customer service ever. I went in today to print out some files and…read moreneeded some help but the lady seemed annoyed as if I had bothered her if she's so bothered go home. I did everything myself but for what it's worth I'd rather go to the library.

The young man with curly hair in Amazon returns was sweet and very helpful make the experience so…read moreeasy and fast

One start cause that's the lowest you could go. I got lied to by both employees. Don't waste your…read moretime on coming in here if you have an issue with your phone or looking to buy a new phone. You'll just have to figure things out on your own. They're not an actual Verizon. It's ran by a third party.. so just go down to the other location down Imperial Ave. Save yourself a headache

Verizon is not upfront about pricing and deals. They say that you can get $10 off each line when…read moreyou sign up for paperless billing and an additional $10 off when you sign up for auto pay. What they don't say, even if you ask ahead of time, is that those discounts will not take effect for 2-3 months. For the first months, even if you sign up for both immediately, your bills will be the full amount. Also, if you sign up online, they have to send you the sim cards. It takes up to a week to receive them, but your account begins on the day you sign up so you are paying for a week that you do not actually have service. How is that fair? This is not in regards to a specific Verizon location. This is regarding Verizon as a company.

We switched to T-Mobile from AT & T since we didn't need the large plan that we had before. The…read moreplan was good and was good priced but service in town is awful. Service in town today was zip. No Service. At all. Even outside T-Mobile was zero. Price is good only if you have service. I do not recommend T-Mobile unless you use WiFi regularly. We live where WiFi is available and have our own non T-Mobile WiFi. T-Mobile needs to step up service!

Bad service! I had to cancel my lines because the terrible costumer service! I wish they were moro…read morethoughtful and considerate with costumers