Horrible service. There was a person standing asking for name and reason for visit but she never greeted me or even bothered to ask me my name or reason for coming in. Spent the next 10 mins browsing and then she proceeded on doing something else...still not engaging with me. I left..I'll take my business elsewhere. read more

T-Mobile - Mobile Phones Near Me - Ewa Beach, Hawaii

Worst T-mobile experience ever. This girl never wants to do her job. I can't even buy a screen protector or look at my bill without her giving me a hard time. read more

This T-Mobile does a really great job at quickly acknowledging guests and assisting people they are pretty busy but they move thru appointments and walk ins really well. I couldn't give the 5 stars because not all issues are resolved sometimes it takes Repeated visits for the same thing but it may be a T mobile issue not necessarily this store. read more

Here again, 3 visits later... But I have to say I've got great customer service all 3 times! I appreciate the consistency of the service. Honestly at the end, I knew it was my phone but they all tried really high to troubleshoot...it really just was not happening and needed to upgrade my phone ...ughhh...but no fault to the workers here. They really tried! I trust that they are not upsetting you...we all hate that right? Haha! read more

Went to seek information got the Rudest worker with an attitude No customer service just disgusting. Spoke with the manager later on believe people was spoken to. Manager was great read more

The young man that helped me with choosing the right plan and the most cost affective plan was very knowledgeable and spent a lot of time explaining each plan. In the end I could make a more educated choice for the plan that would work the best for my wife and I. I'm sorry I forgot his name but he is the go to guy in the Ewa Beach location. He has helped me several times when I was having trouble with my phone. As for me. My experince was 5 star!! read more

Could someone please inform Marco that the Z Fold 7 no longer supports the S Pen? He told me it does, but that it just doesn't come with the S Pen itself. I already knew that he was giving me incorrect information because my friend has the 7 and we talked about it. I knew that Samsung had eliminated the technology, ostensibly to allow for a slimmer, lighter phone, but I did Google it anyway. Guess what? Yep! Nope! No S Pen and no S Pen support. If a store is going to sell phones, the employees might want to familiarize themselves with the phones. I sure would not be happy if I'd bought a $2K phone thinking that it had functionality that I wanted, only to learn that it did not. read more

Most of the staffs here are helpful, considerate, and friendly. Avoid the woman with glasses who feels and thinks she's all that and a bag of chips. Eyes rolling at customers, looks annoyed and unhappy with her job. Came here for something and she rushed me making any kine. Cut the story short I ended up throwing in the one she put in and replacing a new one myself. read more

I have been a T-Mobile customer for a while and I have gone it to stores before but this location seems to be busy in the late afternoon around three to about 6 o'clock. It took a while to get noticed by the workers and to get signed in. I needed to go back after initially going in because it was so busy that all the customer service representatives were with customers and there is a wait time of about 4 to 5 people before me. When I went around 6, they were able to sign me in and help me with my purchase. The customer service representative was friendly, helpful, and was able to answer my questions about my phone and the accessories. Overall, I would recommend to go at a slower time and not during rush hour or late afternoon. read more

Adulting can be a challenge, yet on the flip side, the gain of independence is the most amazing feeling. When you take the step, people can't hold anything over your head, you don't owe em' a thing, nor do they have to be fake any longer to you; true character of those folks show in an instant. #step As my daughter begins her steps to adulthood (18), I love seeing the important fundamentals we've taught her being used. Step one in adulting life, a job...check! Step two, saving your money for key components for your future...check! Step three, enrolling as a full time college student...check. Step four, paying cash upfront for your college tuition...check! Step five, getting your own phone plan and paying your own bill...check! So in this new part of life, -T- Mobile came into play. The process was extremely quick and easy to get her started. Monette, one of the Mobile Experts, instantly greeted us upon entering. She was really quick to help and give the most main points to phone startup costs. I think the one miss they need to point out is what the monthly plan is, what are conditions of phone upgrades etc. I'm happy I was there to assist and show her the important questions and understand the information otherwise she wouldn't of been walked through anything. This was the star loss. Just lack of details and info. It was more sign ya up, pay, and out the door. I literally had to have the manager, Micah, step in to give the true breakdown and details needed. Btw, Micah was AMAZING! Very efficient, knowledgeable, and helpful. The change and bump of info to the new Phone...time it took, oh my. The transfer we were originally told and hour, more like 5, blah. You'll find in store cases and other accessories, but they are super pricey and I recommend you research online for better deals. I'll still stick to good ole' AT&T. ;) read more

"I can only help so many people at one time, it's first come first serve". Except when you walk in the store, there are people aimlessly walking around without anyone directing traffic in or out. Many people who are there to do a simple purchase isn't even identified. So, you get to stand around for who know how long? Not even an estimated wait, this is such a devalue of people's time. Ecen doctors offices, who have way more value have to minimize wait times, but NOT T Mobile, over priced equipment and rude service, no thanks. I can take my personal and business plans to another company who doesn't just dismiss their customers and devalue their time. Get it together TM, youre a national organization for Pete's sake. Open a cash register for quick transactions! I would be devastated if one of my customers were talked to like that, as if yo justify her actions of not providing satisfactory service! Irritated! read more

Today my husband and I came in to inquire about T-Mobile's home internet. We were greeted promptly by Bruce. We only had one voice line with T-Mobile and all of our primary lines with Verizon. After speaking with Bruce about the home internet and with some new information that we gathered from a network engineer we decided to close 98% of our lines with Verizon and move it over to T-Mobile. I cannot express how deeply satisfied we are with Bruce and the stellar service he provided. Extremely detailed oriented he is. I picked up on how detailed he was right away. The wait was with the process. We are completely satisfied with the service that was provided today. All of our mobile needs will be handled by Bruce now. read more

Kaimi was so very patient with the phone call I witnessed while I was receiving help by Bruce with updating my Apple Watch and upgrading my internet. Bruce & Kaimi did a wonderful job as well as all of thethe other staff. Thank you T-Mobile for your time on this Sunday afternoon. read more

First time using my watch in the shower since getting it yesterday. Sadly I found water under the protective glass, which freaked me out so I tried to push it down to get some moisture out. That's when the whole protective glass decided to come off. Was it my fault that I decided to use it in the shower? Is this protective glass not water proof or was it installed incorrectly by the employee? Either way, I'm going in tomorrow to get it fixed. Hopefully this doesn't happen again. read more

T-Mobile - Mobile Phones Near Me - Ewa Beach, Hawaii

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Worse place ever, I'd give them NO stars if I could, I ve called three times and been in the store twice and still the issue is not solved. Each time the representative on the phone says go in to T mobile store and when I go in they make me call customer service in the store and then I get transferred and it says they will call you back!! And they NEVER DO!! You get what you pay for I guess read more

Horrible service. The manager Micah doesn't do his job. Never returns phone calls when he says he would. The other employees at the store look at you when you enter the store and don't say a word. I've tried on many different occasions and was extremely displeased with their service every time. Over the the past few visits to the store, they've double charged my account, removed my name from my account's authorized users making it difficult for me to make changes, and have been very unprofessional and inattentive. If you have time and money to waste, get your phone from the Ewa Beach T-Mobile. read more

Awesome service ! Great food , pricing great & a wonderful view!!! Highly recommended! read more

I have the Z-Fold 4 and the flip part of the phone which is the middle of the phone is separating on me for the second time I had the phone thee first time I paid the deductible for the warranty a 100 dollars to replace the phone now it is happening again and they say I have to pay again so why do I have to pay if it is a defect in the phone they sell. They told me that they just sell the phone it is a product of Samsung so if they are selling the phone that has a defect flaw yes I know that the brand name is Samsung but T-mobile sells that product. So is it a money scam to sell a defective item in your store to make money off of people. So I recommend that if you are getting a new phone due not get the ZFold phone it is a. Lemon guys. read more

I'm not sure how to rate this location. I'm pretty happy with customer service when I'm there but I'm bummed that they NEVER answer their phone. Once someone picked up the phone and hung up. Customer service should extend to phone calls as well. read more

I went in this Saturday to change out my son's screen protector under my T-Mobile's Insurance Plan. No question's asked, Kevin helped me out right away. He made sure he had the right screen for my son's phone and changed it out for me. My son's phone looked brand new. I also mentioned to him that my screen protector fell off, but when I went to the downtown T-Mobile store they no longer sell Note 8 screen protectors. The sales rep at the downtown store told me I could purchase it on Amazon. Kevin mentioned to me that the Note 9 screen protectors fit and found one right away and applied it to my phone. That was a great Mother's Day Gift to me. He also mentioned to me about the military plans and offered to help me save money. We were on our way to our dinner commitment, but I will be back to hear on how I can save money of my plans. Because of Kevin's excellent service I gave them a 5 star rating! read more

5 stars cause I love T-mobile. With my parents military discount it is even more better. We all have "GREAT" discounts. I just moved to ewabeach & didn't realize we had one close to home "YAS"!! This location wasn't busy at all. Workers are friendly too so that's a plus!! Right on for Ewabeach location.. read more

Tmobile helpers: Dustin & Esther T-MobileONE Military w/ONE+ Fam, Samsung Galaxy S9+. Customer service was excellent at Ewa Beach location. We came in twenty minutes before closing on a Sunday and didn't leave till 90 minutes ish later. They were informative and helpful in setting up service and transferring our numbers from that other carrier . They had a positive attitude despite staying late. We got the plan we wanted it's a bit more than what we were paying, but with better perks. I have been recommended by other military friends to switch and have, and will recommend others who haven't to switch. Love my phone. read more

Thanks to Johnalyn I always have the best customers service each time I come to visit shes super helpful in helping me find the right products that I need and always serving with a smile! Thank you Johnalyn!!! read more

So far, waaaay better than AT&T. This store provided awesome customer service under manager Ryan. Mahalo Ryan and Jasmine for your great customer service and helping my ohana out and also allowing me to exchange my iPhone. Keep up the good work!! read more

Don't come here! They will give you the wrong bill and mess with your account!!!!!!!! I would rate no stars!

Super fast and friendly service!! Very convenient location with lots of parking. Lots of stuff to do nearby as well!! My LG tablet was having some issues and they resolved my issue asap!!! Ask for Maribel, she was awesome!!! read more

If I could give a 0 I would. I was assisted by the assistant sales manager Rodney. I was making a prepaid phone payment for a disabled person with dementia. He asked me for a 4 digit code, told him had none. He asked his manager if it was ok to take a payment his answer was no that they take their security seriously and told me to bring in the phone, I explained again owner of phone cant be without it as needed it for emergencies, did he want me to get a handivan to bring him in? He would make the exception this time but insisted that the owner must call 611 and get a code from them or I bring in the phone. (We tried to make a payment over the phone years ago and was tossed back and forth for 2 hours and was told cant take payment! how would he expect a person with dementia to do this??) I asked why don't they take caring for disabled people seriously? Please note that I had receipts of other payments made (been paying for the last 3 years) and he said they should not have accepted, I explained managers allowed it and did override. Rodney was unreal, to top it off I am a TMobile customer and this has totally turned me off to his location all other locations outshine their store! Rodney I hope that your Kupuna with a disability never gets treated like this! Note I didn't accept his generosity of making a payment this 1 time and left! read more

if i can put O stars I would! this place is horrible! i came in to get my screen protector through my protection plan that i have not use after paying monthly and the wait is ridiculuous!! the person infront of me waited 25 mins and got help after conplaining! so i ask and still didnt get help after 10 15 20 mins gone by and im still here waiting! by the way idk what sarah position at the store but atleast help the customers too instead of doing whatever shes doing there over the phone! so atleast the process of time waiting for the customers will get a lil bit faster! 2 employee working one job! 1 hour wait just to change the screen! unbelievable!!!! update; sarah is assistant manager. the way she handle things with me is little bit disappointing, I think she needs more training. first of all girl smile even though your faking it! atleast smile. when I ask a question as a customer try to ne nice and dont give attitude! lastly; dont ask me if I have a problem because you know weve been asking how long more and more, knowing the factbthe were next she took her ass time and take a litle longer and doesnt coudnt care. dont instigate or poke a bear sarah coz you poke the wrong one! read more

The good: Great prices and promotions. Wonderful Free Netflix. Amazing local customer service and when signing you up for service. (Two years ago) Amazingly low monthly rates and generous data allowance (Before they offered unlimited data). Free data roaming overseas (Asia) The bad: Poor network. Regularly dropped calls and slow data speeds for the last two years. Poor customer service once you are a customer. In store agents seem intent on giving minimum service. Would not assist with taking the back signal booster equipment. They would not smile, they would just tell me what they can't do (all without calling a customer service number or a manager) And finally they just bypassed me for next customer. Very rude! Result: I really wanted to stay. BUT TMobile's network was killing my business. My phone and data was unusable. And the poor local service was the kicker. I switched my 4 business lines to another carrier and will never come back to TMobile no matter how much they pay for slick advertising and and offer low rates. Very poorly trained local staff. Hawaii mobile network is too weak to have lousy local service to customers. (Visited TMobile store 12/27/17)My hope is corporate addresses these short comings. Consider paying a little more to get a reliable network in Hawaii with AT&T or Verizon. read more

Update. Thought I would give them another shot since the wife and I were in a pinch.....nope still failed miserably. Save yourself the headache and head over to the kapolei store #2268, there customer service.is amazing. Logan tonight was a HUGE HELP For me and my wife. 100% will not be back to the ewa beach store read more

I came to this T-Mobile location recently for the first time on a random weekday night in August 2020 to get new phones for my wife and I. Before stepping into the store, they had one staff member escort you into the store. They also do a good job in making sure that the store is not over capacity due to the COVID-19 pandemic environment. My wife, father-in-law, and I at the time we're helped with one day and then another one in regards to finding the best promotion that is set for our plan. Overall, the staff and customer service is pretty good. The prices for phones and accessories are pretty good and decent. T-Mobile also has a decent amount of promotions and they could be different depending on what day you come in. They can vary and be different because there can be might be a certain deal for a certain day. This store location is located in Ewa Beach, specifically within the Laulanui shopping center area. read more

Came back to just exchange the phone after an hour of getting it, one of the sales associates told us we don't exchange.. After reading their return policy you can return/ exchange phones within 14 days. They need to learn their store policy better especially on returns... So we went to another location and exchanged the phone with no problems. read more

I give them one star for a semi effort on making my experience with Tmobile a good one. If you have their warranty it's not worth getting. You might as well take your chances on the phone and pray it doesn't die on you. I have a warranty on my phone thinking it'll cover me in case there's a malfunction on it and that I'll at least get a replacement phone within a week. NOPE! Not in my case. I'm not one to have to need a phone at all time but I kinda need it for my job like most working adults. So I think it's safe to say that I've been very patient with NOT having a phone for 18 days now because that's what I was told after my third follow up. On my fourth visit Jessica called the warranty department to see what was up with my phone, needless to say, they didn't know either. The best answer was it's still back stocked and that instead of 18 days I get to wait 25 days. This whole experience sucks and unnecessary. Talked with the manager and he couldn't even make my experience any better. The best solution he gave me was "yea, there's nothing we can do because that's the warranty department." Don't you all work together to make a customer's experience a good one???? I guess not! There's definitely more to this story but I'm getting frustrated just writing about it. Sigh! (Wuuuu Saaaaaa) In conclusion... DON'T GET THEIR WARRANTY!!! YOU MIGHT AS WELL GET A NEW PHONE OR CHANCE WAITING FOR A REPLACEMENT read more

Needs major improvement. Severely lacking quality customer service. I believe corporate needs to step in and investigate this location and its workers. Im sadden that I have to venture to other stores to get decent service. Completely unbelievable!! read more

Came into the store a couple days ago and was the only customer inside. Yet none of the workers came to help me. I stood there looking at phones for a good 10 minutes. I could hear the staff talking stories and giggling behind me while I was left unattended. I left shortly after. read more

Dustin and Kevin, thank you for your awesome customer service. Even with all the little bumps that we encountered with our account from other carrier, they were able to help me and my wife step by step the whole way through. Super informative on the next steps to do after the transfer. Definitely will come back again for all other services or needs!! read more

Had a big headache with our bill/phones/tablets that Tmobile in Aiea caused. Essie I think her name was. Helped up resolve the issues and answered ALL the questions fully detailed as possible. Yes I was pissed off because of the headache another tmobile store caused but essie was very professional and handled everything in the right manner. I'll take my business to the Ewa Beach store from now on. Thank you ESSIE! I LOVE MY NEW PHONE read more

Going in to warranty exchange on my galaxy 9+ for the 4th time people are friendly it's slow but unless you know exactly what you want extra no one else will help you , but if you do know what you are looking for they are willing to help you and go beyond the average customer service reps. I gave four stars cause they could be more enthusiastic about taking your money... read more

If I could rate this location 0 stars I would. The staff lack the ability to do their job correctly and lack proper training. Basic customer service and communication skills are nonexistant. Going to this Tmobile would have been convenient because I live near by but it is more of an inconvenience everytime I visit this specific location. During my latest visit one of the staff members ( tall thin Filipino lady) was very rude and came off as unapproachable. Overall, horrible experiences at the Ewa Beach Tmobile. If you want better service I recommend going else where. read more

Not sure why this location doesn't have a higher rating but I've always received great customer service here. Maybe cause when I go there it isn't super busy. But never the less they've always been very helpful. Today Monique helped me with an issue and it took about 5 minutes for her to take care. I'm a former long time Verizon customer and glad I made the change to T-Mobile. read more