and that's a gift.... MAJOR issues..took my iPad there over…read moreand over and over...(6times) ..was told to "take it to the repair shop or APPLE. I stated " you ARE the repair shop" ..I was told I didn't understand what she was .. after 4 times of the same words..I got angry and said "you are the Fing repair shop"....left..went to Apple they couldn't do anything as "the REPAIR SHOP" was responsible. Spoke to 2 other local "repair" shops..who told me : 1) they had had similar issues brought by people from the same "repair(non repair shop) 2)i was told I had to buy another IPAD. It was ruined. . hundreds of dollars later....supposedly fixed....came home to my typing going to mandarin, battery (which was replaced) running out like it did before it was replaced....now I get some "box " on my screen that shows up out of nowhere... and also when they "repaired" it I've lost a lot of my stuff. After a lot of pushback from the owner I believed We left on good terms....and thought ..hoped..I had a repaired IPAD. I have put off writing this as I keep hoping all this too would resolve" NOPE...been there too many times..dealing with it every day this week. No point in taking it back. They got paid. They dont care Just an fyi..the CPR are franchises .i have spoken to other locations and also took my IPAD to another local CPR...all agreed the situation was atrocious.

Excellent service! I went in dreading the cost and wait time to have my son's phone repaired after…read morethe charger broke inside. Steven was incredibly helpful, no gimmicks - quick, friendly and professional service. Highly recommend and will be back if we ever need phone repair!!

Manger at the store sold 3 games in a row playing rainbow six siege, if he's that incompetent to…read moreplay a video game imagine him trying to manage a store. I wouldn't recommend going to this one it is ran by incompetent people who think they are in the right and blame you for their actions. Would not recommend if I could give it no stars I would.

The staff there were all friendly. Adrianna was the sales associate that helped me out and was very…read morekind. I came in asking for a specific phone and they didn't have it at the time, so she ordered it for me and it came in the next two business days. I would highly recommend working with this associate for a smooth transaction.

they had me wait over an hr to say call customer service. just not helpful nor friendly.read more

I was helped by Chelsea at this store, and she seems to have the "bait and switch" move down to a…read morescience. I was lured in by the $35 per month 5G internet, so I switched my internet and my phone. Once I signed the dotted line, that was the end of any customer service. Chelsea got her commission, and that was that. What she never mentioned is that Verizon does not have a tower in New Mexico, and there's no plan to build one. We're all using the tower in Phoenix. She also didn't bother to set up the my router to my address. It was set up to some other address in New Mexico. Not that it mattered, the speed never got any better. This is the absolute WORST internet and phone service I've ever had. I think even my first generation dial-up AOL was faster than the supposed "5G" internet Verizon gives me. I literally have to type in a website address, then walk away and do something else for 5-10 minutes -wash dishes, walk the dog, whatever - and if I'm lucky, the site will finally have downloaded by the time I finish. Forget navigating around! It took me over 2 hours to pay 5 bills online. I was damn near in tears from frustration. I have to call the customer service line to "troubleshoot" my internet issues every single time I want to use the internet, which is daily. It gets better for about 5 minutes, and then it's back to the same turtle-with-a-broken-leg-speed. I don't know what I'd do if I was still working remotely. It would be impossible. The phone service is even worse. Every single person I call says my sound goes in and out, and I drop every other call. I cannot even entertain the idea of a zoom call. Anything with video takes up too much bandwidth and it drops within seconds. RUN from this service!!! Seriously! It's not worth the money you save.

We had a bad charge port on an iPad Pro. They took us in as walk-ins and diagnosed it quickly and…read moreaccurately. What more could anyone ask for? They fixed it same day and it's working well now. Very pleasant experience and staff was very attentive. Could have been much different as it was a Friday visit. Great attitudes that lead to great service.

Friends phone locked. We had been to multiple places who said if they did a reset he would probably…read morelose everything or sent us elsewhere. The woman here was fantastic! Explained everything and fixed it! Wow! Great job!

Excellent service , products and prices. This is my number one place for repair and they have…read morehelped me twice with repairing phones at a great price. They also have a great selection of used phones. I got a great phone from them and they set it up perfectly. This business is the best!

I was in DIRE need of a cell phone for my grandmother and she is a woman of QUALITY. In other words…read morevery picky. I was greeted and helped as soon as I walked through the door and only spend 15 minutes! Any device you purchase from here is dependable and the service here is through the roof! I recommend a thousand times.

I've had some crappy service at local TMobiles (ACADEMY LOCATION BEING THE WORST) but this one was…read moreawesome! Although they couldn't help us with what we initially went in for, he made sure we knew how to handle it in our own. Alan answered all of our questions and was super nice! Even greeted the other customer that walked in. After the rude chick at academy this guy was an angel. I would definitely recommend this location.

Every time I go there the younger girl with the black hair is just soo rude or just doesn't seem to…read morehelp at all. The girl was even mean to my mom once. I went in there recently to get a screen protector under my protection plan and she wouldn't order one for me. She said I had to do that myself. After trying on my own and talking to customer service on the phone I was told that in order to get the protection and not pay I have to be in person. SO WHY DID SHE MAKE ME DO IT ON MY OWN. Like was she seriously that lazy. I waited In line for nothing and now have to go back because of her! The guys have always been great! But just the thought of her makes me never want to go back.