I've been here a few times and the team here i've always been super helpful. Even when there's been a line, the people are very courteous.

UPDATE!!! After being with four people on the phone from T-Mobile. I found out I was fraudulently charged for a brand new phone even though it was a claim replacement. I was there September 24 and there's no record of me being at that store. The man that waited on me took my phone claiming he was doing a claim replacement for me and charge me for a brand new phone. Do not trust the store. First of all, never ever go to a T-Mobile store in a mall as I found out they're only third-party Franchise type store. They are not a true T-Mobile store. That's where my first horrible experience was, and I found out they screwed me royally. Fast forward to a few days ago and I have to file a claim on my grandsons phone ( I have insurance on both of our phones). So we go to the store at 700 Boardman Poland Rd in Boardman Ohio On September 24. I have to say the gentleman that waited on us that day was very nice. However, he said I had to charge a little over $600 to get this new phone For my claim . So I had to use my credit card for that. He said once I got my new phone I would get credited back. My grandson said he told me that the guy said I have to send the old phone back which I was confused about. The new phone arrived yesterday so I went back to the store today, September 26 to have the old information and the SIM card put into the new phone. My grandson was not with me so I put him on speaker phone to give me his passwords . They were no working no matter how many times we tried And I feel like at this point the man waiting on me was getting annoyed. Finally the new phone is working and I can leave . After I left i realized he never said anything about new insurance nor did he offer a screen cover / phone case for the new phone. So I had to call customer service who told me they didn't even file a claim for the new phone. They didn't do a lot of things right. Soooo now I have to go back in the store and i honestly don't have the time for. Tomorrow morning I'll go in and hopefully they fix it. read more

So, we were checking out new phone providers a few weeks back and stopped by this T-Mobile store. It was packed, but my daughter recognized one of the managers there. Turns out, he was the same man from a neighborhood app post about some recent arrest in the area involving theft. His name was John and he seemed like a decent guy, but I wasn't too thrilled or comfortable with having someone with a criminal record having access to my information. I've been through identity theft before and it was a nightmare, so we decided to take our business elsewhere. I did let T-Mobile know what happened and they promised to look into it. We ended up going to Verizon. read more

Went in one day recently to get a new phone because my phone was broken. I have the insurance through Apple not T-Mobile, and I told the sales person that numerous times. She told me they couldn't fix my phone and sold me a new one which I was fine with but, when she sold me the new one she also tacked on a $15 a month insurance that was not needed. It is dishonesty at its worst. read more