Great store. Staff is really helpful! Really took their time to help me with issues with my deviceread more

Been an ATT prepaid customer for 16 years. Came into the store on 12/16/24 to inquire about the…read moreChristmas sale for the IPhone 16. Store manager Lakela helped me with getting me an estimate of what my bill would be if I switched from prepaid to post-pay for the promo. She asked for ID to pull up my account confirmed my identification and provided me with the number of what my bill would be if I decided to switch over. It was a lot higher than my current bill so I declined and decided to hold off. Three weeks later I get a text welcoming me to "ATT New Post Pay Account" I go to the corporate ATT downtown Chicago to confirm it was just a mistake because I had not made any changes to my account recently. Store Manager downtown pulls up my account and confirms that I was switched over to Post pay and there is no way to be switched back without waiting out a 60-90 day period. They confirmed in the account that there was no customer signature, no debit care swiped, and no upgraded phones provided with the change. We then came to the conclusion that the store manager at the Lake Park Store, Lakela, went into my account and change my account type without my knowledge and authorization. Upon returning to the Lake Park Store to ask for help from Lakela, she informed me to call corporate and that she will not be helping me with the account. After waiting for assistance and being told to leave her store, she called the police after refusing to help me. The police arrived and confirmed the account was switched over without customer's knowledge. I plan to follow through with ID theft and fraud with Chicago Police.

I had to make someter last minute, exclusive Big Mike was able to help me out!! Good dude with a…read moregood idea of what I wanted. Perfect outcome they are just what I wanted. The price was perfect and I will make sure I come here for pretty much anything! Thank you to the team Exclusive

fix my phone in less than 15 minutes, amazing service and customer service. Definitely will…read morerecommend and come back

This Boost over taxes people. The one on 79th street doesn't charge that much in taxes.read more

I came into this location to get a case for a phone I got from another Boost Mobile store, but the…read moreother location I had gotten my phone from charged too much for cases and none of them were ones I wanted. I don't do sequins or excessive decorations just a solid color works for me. Since my phone is white I decided to get a black case. The cashier was very professional and I explained to her that I wanted a reasonably priced case and she brought out a bunch to choose from and I selected a black one with a kick stand for $10 whereas the other location charged a lot for a case. I was glad since it makes it easier to watch a video on YouTube or some other internet channel. The staff didnt greet me with what's up sweetie or some other use of ghetto slang. I didnt have to encounter a line or people just precariously holding up the line while customers who know what they want can be handled so they can leave. The only downside is that you have to be buzzed into the store and for good reason its to keep the homeless and street peddlers out and to keep it as a place of business. The store is clean and organized and I was passing through the area and remembered there was a Boost store since this location is one of two just a half block from each other.I like this location and will come here if I am in the area to pay my phone bill.

Let me say, the service has drastically improved at this T-mobile location! I was hesitant at first…read morecome here due to past experiences being subpar but it was totally worth it. I was in desperate need of a new phone because my current phone was cracked. I wasn't shopping for anything in particular which means I was no help at all. My primary focus was purchasing a phone that wasn't a $1000, made calls, was an android, and had enough storage space. See I was barely any help pinpointing what I wanted. I settled on an Samsung A32 something. T-mobile offers screen protectors with a lifetime warranty. If the protector breaks then they will order you a new one. Some of accessories were on sale if you think $30 for a screen protector is a good price‍. I love the lifetime warranty deal. I can go through a screen protector pretty easy. They were nice enough to set me up so I can my time transfer all my stuff at home . Thanks guys we will be back!

The staff is very unprofessional. They do not communicate there by laws correctly to customers…read more They also gives a lot of attitude to long time customers that's has never have problems with T-Mobile overall. They did not care that I was unsatisfied with my service and gave so much push back to a customer. I do not recommend this store for anyone in the future at all.