Thankful that I only visit this Verizon store when dropping off old phones to complete upgrade…read moretrades. I'm old school and like to know that my traded in devices are received by a Verizon colleague. Longer than anticipated wait, multiple customers engaged with colleagues through the duration of my visit (approximately 30 minutes). Two colleagues working in front of customers but not engaging customers; this is not a good look when customers are waiting. Colleagues seemed to break engagement with customers multiple times during their time in the store.

I took my 92 year old dad to the Polaris Verizon store to get a new iphone. Seven days later the…read morebattery/charger stopped working and his phone was nearly dead. I live out of state and couldn't help at this point. He went to the same Verizon store and they wouldn't help him and instead told him to take his brand new (phone purchased at that location) to an Apple store. He was confused and frustrated but finally managed to get to Apple, and they fixed his phone. My dad, who lives alone and has no land line, was left out in the cold with a bad phone by the same people whole were glad to take his money one week ago but weren't willing to switch phones or otherwise help. I wish we had just gone to the Apple store to get our phone.

I was at the Spectrum location on Polaris Parkway strictly to return some old equipment after…read moreSpectrum had upgraded our account. The process of returning equipment was pretty smooth and painless. Better than just dropping it at the UPS store and hoping it gets back to Spectrum. No complaints.

Took me an hour and 30 minutes to return a modem. Highly recommend switching providers!read more

Went in for a phone upgrade, got galaxy ultra 26, and a smart watch. Service was good..read more

I would not recommend going to this location if you need help with anything. The manager, Jacob was…read moresuper unhelpful, rude and had zero consumer service skills. Truthfully one of the most unprofessional experiences I've had with AT&T.

I would NOT even give them a 1 star. They are OVERPRICED and do NOT fix anything. They charge you…read moreand say they fixed it and do NOT!!! The owner is a jerk and the man guy, Adam that works there is an embarrassment to the company working there as he is EXTREMELY over weight/fat! TERRIBLE place! NOT worth it.

This place was great! They replaced the screen on my iPad quickly (same day) and for a fair price…read more I called Apple prior to choosing Wireless Rx, and they quoted me $100 more, and 2 week repair time! Forget Apple and go here. There is no benefit to using Apple for repair service if you are out of the warranty period- these guys can do the same thing and they are meticulous. I'm very happy with the repair. Bonus; they offer a 1year warranty on their work.

Verizon referred me to UBreakifix for an IPAD screen replacement. Received a phone quote from the…read morePolaris Pkwy. location, took it in a few days later w/late AM drop-off & it was ready a few hours later. My screen was badly cracked & crushed to bits near the home key. These guys were great to work with & ended up finishing earlier than their original time quote. My IPAD works perfectly now! I will definitely recommend & use them again myself.

Absolutely amazing business! I got an appointment same day and got my phone back 24 hours later. I…read morecompletely shattered the back of my iPhone and it looks brand new now. No issues, and my camera finally works properly again. The front staff member was so sweet and kind. Felt like they really cared. I would highly recommend this location.

I took a class to learn about Apple Intelligence. I felt like the guy knew what he was talking…read moreabout and I learned a lot! I love that their classes are hands on. Bring your device or ask to borrow one of theirs for the class. Best of all they are free!

Excellent collection and spacious. Customer service is horrible. We were welcomed by front staff…read more Engineer who came to help was least interested in helping us. Spent over 30 mins and no result.

Can I have your AT&T-ention please?…read more This is a pretty handy phone store inside the mall at Polaris in Columbus. I've had good experiences here on both occasions that I've been in - one time to buy an accessory for my Galaxy, which I didn't buy despite needing it badly (price issue more than selection issue), and this most recent time a couple of months ago to inquire about switching over from Verizon (ugh). They were helpful and useful and I appreciate the people working here. Even though stuff isn't cheap, by any stretch of anyone's imagination.

I am giving this review because of the rude service I received today at the AT&T store in Polaris…read moreMall. I walked in store and was told someone would be with me in a moment I sat at a table and waited at least 5 minutes while 4 people sat together at the front of the store drinking sodas and talking. When I got up and walked no one said a word to me. I was never greeted or asked what I was in the store for they did not care. Frustrated with poor customer service.

I had an issue involving my iPhone 6S. This was a real problem for me. Phone would not charge or…read morestart. Impacted my personal and business life. The Verizon store couldn't fix. CPR Gahanna did. Mr. Jay Corbitt was the tech. He was simply awesome. Problem fixed and inexpensively. If you have a mobile device problem, go there!

As of now, the phone that was "repaired" is non-operational and does not stay on for more than 2-3…read moreminutes at a time. I came in for an iphone screen repair and was told the same story as other reviews---a part was defective and some sensor isn't working. I believe I was scammed and I'm sure this "defective" sensor that is coming in 2-4 days, will only make it worse. IF the phone ends up working, I will change the review.