I was at the Spectrum location on Polaris Parkway strictly to return some old equipment after…read moreSpectrum had upgraded our account. The process of returning equipment was pretty smooth and painless. Better than just dropping it at the UPS store and hoping it gets back to Spectrum. No complaints.

The internet is horrible and unreliable- 4 outages in 4 months. I went to turn in my hardware and…read morehad to wait forever in line while watching multiple employees who could be helping people do absolutely nothing. Quit literally nothing.

Went in for a phone upgrade, got galaxy ultra 26, and a smart watch. Service was good..read more

I would not recommend going to this location if you need help with anything. The manager, Jacob was…read moresuper unhelpful, rude and had zero consumer service skills. Truthfully one of the most unprofessional experiences I've had with AT&T.

I brought my iPhone here for a screen repair. I was greeted as soon as I walked in and was told…read morethat it would take about 30-45 minutes for them to repair it. It ended up only taking about 30 minutes, which was great! And the cost to repair my phone was very reasonable. Everyone there was friendly, professional, helpful and knowledgeable. The store itself is clean and comfortable. I would definitely recommend this business. Helpful hint - Lots of people drop off their devices and then eat at a nearby restaurant (Mellow Mushroom or Five Guys). There are also some other businesses in the center, as well as a car wash across the road. So if you don't feel like sitting at the store to wait, you can always find something else to do nearby. :)

I would NOT even give them a 1 star. They are OVERPRICED and do NOT fix anything. They charge you…read moreand say they fixed it and do NOT!!! The owner is a jerk and the man guy, Adam that works there is an embarrassment to the company working there as he is EXTREMELY over weight/fat! TERRIBLE place! NOT worth it.

Verizon referred me to UBreakifix for an IPAD screen replacement. Received a phone quote from the…read morePolaris Pkwy. location, took it in a few days later w/late AM drop-off & it was ready a few hours later. My screen was badly cracked & crushed to bits near the home key. These guys were great to work with & ended up finishing earlier than their original time quote. My IPAD works perfectly now! I will definitely recommend & use them again myself.

Absolutely amazing business! I got an appointment same day and got my phone back 24 hours later. I…read morecompletely shattered the back of my iPhone and it looks brand new now. No issues, and my camera finally works properly again. The front staff member was so sweet and kind. Felt like they really cared. I would highly recommend this location.

I took a class to learn about Apple Intelligence. I felt like the guy knew what he was talking…read moreabout and I learned a lot! I love that their classes are hands on. Bring your device or ask to borrow one of theirs for the class. Best of all they are free!

Excellent collection and spacious. Customer service is horrible. We were welcomed by front staff…read more Engineer who came to help was least interested in helping us. Spent over 30 mins and no result.

Can I have your AT&T-ention please?…read more This is a pretty handy phone store inside the mall at Polaris in Columbus. I've had good experiences here on both occasions that I've been in - one time to buy an accessory for my Galaxy, which I didn't buy despite needing it badly (price issue more than selection issue), and this most recent time a couple of months ago to inquire about switching over from Verizon (ugh). They were helpful and useful and I appreciate the people working here. Even though stuff isn't cheap, by any stretch of anyone's imagination.

I am giving this review because of the rude service I received today at the AT&T store in Polaris…read moreMall. I walked in store and was told someone would be with me in a moment I sat at a table and waited at least 5 minutes while 4 people sat together at the front of the store drinking sodas and talking. When I got up and walked no one said a word to me. I was never greeted or asked what I was in the store for they did not care. Frustrated with poor customer service.