Today, just after noon, I arrived at this location to pay my bill. It was the 3rd time I needed to…read moredrive in because my autopay kept failing after providing a new card. I was greeted kindly by a man at the door but immediately noticed at least 6-8 employees standing around looking bored plus another several back behind the desks. There may have been 1 other customer at the desk. I explained my situation and calmly expressed frustration that previous visits to get help fixing this problem were unsuccessful. The man politely asked if I had a Verizon app. I let him know yes but it was not allowing the change. Previously I received some help from another employee there and a phone call, but still the autopay did not function. He let me know that the only way to update auto-pay was through the app. I again looked around at the at least half-dozen employees looking bored and stated that if it is more work for me to fight with an app then it is to sign up with AT&T I could just go do that. At this point a tall man standing in the center of the group of employees quickly interjected himself into the conversation and said something along the lines of "That's fine you can go do that". I had my 3yo along with me and so chose not to engage any further. I walked out in frustration and disbelief at the interaction. If this is the current culture of customer service at Verizon, I'm out. I am now, after nearly 25 years as a Verizon customer, in the market for a new carrier.

I am still getting no where with this company. After doing the steps they gave me to do to resolve…read morethe issue, my name is still coming up as fraud. Does anyone have any suggestions. This is very frustrating and taxing. I explained the issue until I'm blue in the face. My friend also called and clarified the transfer. Still my name is coming up as fraud. I need this off of my name STAT!!! Suggestions please! I have called so many numbers with no success.

I'm sorry but the representative did not help set up me set up my iCloud and it's been more than a…read moremonth that I can't access my account. He was also acted as if he wanted to be anywhere but there which I understand but this has cost me hours of time trying to access my account if he had at least tried and worried less of what was going on with basketball. Once it's locked it takes weeks and no human can help speed up this time at Apple. I wish he just tried a different approach for a five minute (at most) fix It's a shame because last time I was there the representative went above and beyond. the shop itself is nice but I was very disappointed in the quality of help I received from my previous interaction

I don't have any real complaints. Stopped in to get my mum a phone (new service) and we were…read moreattended to right away. The rep got us setup and we were on our way fairly fast. I'm not an ATT customer although my mum now is I def would consider ATT.

Nick H. was extremely helpful when we recently upgraded and purchased a new phone for my husband…read more He reviewed our current plan and was able to change a few things to lower our monthly bill. He was very patient with two technology challenged "seniors" and his sense of humor made the process enjoyable. We did have to wait approximately 40 minutes before being waited on, but this was not the fault of the two gentlemen working that evening.

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

I recommend. I had a positive experience. Reasonable price. Friendly owner. Thanks for fixing my…read morephones.

nicest guy around ! Always willing to help. Wish him all the best and will always send friends and…read morefamily to him ..

Had my computer die on me and I had many personal files on the hard drive that needed transferred…read moreto a new external drive. Quoted price was excellent (compared to G Squad) and they had it done the same afternoon! End result was excellent with great friendly service at more than fair price! Running new computer with two hard drives and loving it! Highly recommend these folks!

Multiple electronic devices repaired by their electric wizard. A great repair job and experience…read moreevery time.