Waited about 30 minutes with barely anyone in the store, while the employees sat and chatted, then…read moreafter I was "helped" whoever helped me needed up walking away and proceeded to ignore me for another 10 minutes plus. I ended up just leaving

Walked in the door and was greeted quickly by CJ at the door. He was very friendly. I had arranged…read moreto pick up new phones and drop off phones to be traded in online. He explained the online hasn't worked out the kinks & the trade in will be handled by a mail kit that I will receive soon but if I have problems to return to the store and kindly had Charles continue helping with the new phones. Charles was just as friendly. We handled the new phones and it was such a smooth transaction! These two men were great! Helpful, made sure my account info was up to date, offered other account assistance. I was just really appreciative.

This was the year we upgraded phones and watches for my husband and I. We always order our phones…read morevia apple online. But, the other week we didn't in person purchase for my watch. When we walked in we were greeted a few times and received help instantly. It was a fast and smooth transition. There was a small hiccup but we were able to fix that at the Verizon store pretty quick. Overall my purchases are always with apple directly. We like to cut out the middle man. This store is clean and inviting. Bright lights and very well organized. We like visiting this store.

This is by far my go-to Apple location. The techs are super friendly and helpful, and always…read morewilling to fit us in, even as a walk-in. We'd like to give a shoutout to Jermane for helping us out! We will be returning for sure :)

Update: I left this store to go to the one a couple miles down broad street and had a much better…read moreexperience. See 5* review for Maria at the Parkside Marketplace location! This location is apparently referred to as "corporate" but is doing everything to chase existing customers away. If you are not looking to add a line, don't come here, they have no phones in stock if you're only looking to upgrade.

I was an AT&T customer for many years (15+), but my recent experience at this store has left me…read moreextremely disappointed and prompted me to switch providers. In April 2025, I went to the store to upgrade four iPhone 12 minis to new iPhones. I specifically showed our salesperson, Brandon, the phones we were trading in, and he clearly stated that the quoted promotional pricing would apply to the devices we brought in. He told us we would pay $0/month for each iPhone 16 and $5.99/month for each iPhone 16 Pro under the trade-in program. We trusted him and made our purchasing decisions based on that information. However, when the first bill arrived, the pricing was much higher than quoted. It was only after we returned to the store to trade in our old phones that we were told the offer was not valid for iPhone 12 minis - only the iPhone 12 - something Brandon never disclosed at the time of sale, despite being shown the phones directly. This amounts to a $2,000 discrepancy over the life of the contract. When we raised the issue, Brandon denied the miscommunication, and the store manager, Tyrone, defended him without seriously engaging with our concerns. They essentially shrugged off a serious breach of trust. We're have since returned the phones and switched negative our service to a competitor. I've never written a public review before, but I felt this one was necessary. If you value transparent communication and honest pricing, be extremely cautious at this location.

After paying a $50 "Ready. Go!" fee to switch from an old phone to a new one where the new phone…read morewould not receive texts or calls, the manager says that's acceptable for them. I had to go to another store to fix and call an 800# who gladly credited me vs the manager who refused to. His solution was to wipe my new phone before any credit.

TERRIBLE CUSTOMER SERVICE at the "Verizon Store" located at 12250 West Broad, Richmond, VA. Had…read morescheduled an 1100 appointment to purchase a newer iPhone. Arrived at 1045 and checked in. At 1115 I asked a store staff member why the delay and was told I was in the que behind walk-ins. A new walk in approached a staff member and was immediately assisted. I approached a MANAGER who was standing with the new walk-in and the staff member and was told to continue waiting. I told her to cancel my appointment and left. The Verizon Store at 8550 Patterson Avenue has OUTSTANDING (5 STAR) CUSTOMER SERVICE and SUPPORT!! Great Team and Manager.

Replaced cracked iphone screen. The process didn't take long. Was reasonable price. The staff was…read moreFriendly and helpful.

Had an issue where my desktop PC got fried through the ethernet cable. I called and they said they…read morecould analyze if for me to see what all needed repaired. I brought it in and every time I called to check on their progress they would tell me they didn't have the equipment at this location to work on it. I finally just picked it up after about a week and took it somewhere else. They shouldn't advertise PC repair at this location.

I've been to a dozen Gamestops across the East Coast. I've visited this one in Short Pump half a…read moredozen times and never have been impressed. Usually so-so. Today, however, my experience was not good at all. The manager on site should practice listening skills when his customers are trying to explain a problem. Instead of solving my problem and notifying Gamestop HQ to prevent other customers from getting ripped off due to misleading advertising, his solution was to sell me some additional gear that I purportedly already paid for according to the ads on gamestop.com. Best thing about this particular Gamestop is its location.

I'm just not a gamer, so I don't "get" it. Stopped in with my nephew who is a true gamer, and it…read moreseemed to be a place with everything. Old games, new games, toys and geeks. Decent Short Pump location in the Walmart shopping center strip. I imagine this is a heaven for gamers. Just not for me.

I would NOT recommend this shop for repairs. They do not explain their services well and will…read morecharge you even if they know they can't fix. If you need a device repairEd I would try one of the many other stores available, most are cheaper and have good reviews. I wish I had looked for reviews first.

From the owner: We repair all kinds of cellphones, tablets, watch, and computers. Selling all kinds of phone…read moreaccessories, unlock phones and computed devices.

Went to the Xfinity store to buy a WiFi extender. Beautiful store with 6 or so people standing…read morearound doing nothing. We asked them about purchasing a WiFi extender and this guy who works there came over to help us. He was chomping on gum like a cow the whole time we were talking to him. Anyway, back to the extender. He looked up our account and then went to the back to find an extender. He came back a few minutes later and said he didn't have it. I asked if he could order it for us and he said no that I had to call. I told him I don't want to order it online because there isn't an option to pay with a separate credit card. He couldn't help. Why have an expensive storefront with workers standing around doing nothing if you can't help your customers. What a waste of money. In the end we ended up just buying an extender through a different store and it worked just fine.

If it wasn't for associates like Racquel B., I wouldn't even bother. This team member was able to…read moredemonstrate stellar customer service and worked with me regarding my service. Please have more individuals like her work at the locations!

Great timely service by Adam. New screen and a screen…read moreprotector. Adam asked and I said sure. Great value. And great service.

Great service, Knowledgeable, helpful, reasonably priced and quick. Had a cracked iPhone screen,…read morereplaced, phone is working fine as always and looks like new!