AT&T stores including this one get a bad rep sometimes. And it can be for good reason or bad…read more It's not their fault you broke your phone or you are not ready for an upgrade. What is usually their fault, is that you can't ever seem to get out of there under 90 minutes Last night we went in for a new phone for our son. Chris did a great job of getting us out in just about 40 minutes. Not too bad considering it takes all the time to do the updates and download back up.

I wish I could leave zero stars. This store scams people. I don't understand how they remain in…read moreoperation with so many complaints of deceptive business practice. Like many others in here, I was talked into adding a line when I needed a new phone for my daughter. Javon told me several times that my bill world increase around $30. After I got home I got an email stating the estimated bill would be around $100 more. I called immediately and was told once again that the discount isn't included. Two bills later and my bill is still $80 higher than it was. I've called customer service several times, I went to the store several times and the issue remained unresolved. I'm not even using the added line. I just want it cancelled. AT&T will be losing a long time customer.

Took my Galaxy S21 in for a battery replacement. My battery wouldn't hold a charge. They pointed…read moreout my battery was disfigured and pushing out the back cover. They were correct. I told them about my issues with my charging port - they said they could replace that also. An new phone would be at least $700. Together the repair was $150. After I left I noticed issues with connecting, texting and phone calls if I wasn't on wifi. I went back a couple weeks later. They determined it was the antennae. The antennae was either pushed out of place due to the battery or during the repair. They fixed the antennae at no cost and it's working great. Thank you.

Called these morons for a specific battery. Gave a specific part number and was told they had them…read more Awesome! Then drove 40mins (each way) to find out they indeed did NOT have them. Thanks for wasting my time and gas!

I came in to purchase a new phone after 8 years. I was assisted by two salesman, one being the…read moremanager. As I was waiting I was offered a "Bundle" which was never said to be a cost spread out over 12 months. After receiving multiple bills this month, it was never stated that it would be best to purchase your phone at the beginning of the month. I called T-mobile to ask why I received multiple bills with different amounts, it was said that the "Bundle" was accessories that would be added to your bill over a 12 month period. I called the manager, who stated that he would look into and "call me back". A call has not happened, and I say this say, they are unethical, as the customer service rep said that she has received many complaints about this same issue. Do not go to Woodlyn T-Mobile!

Today I came in clueless about what plan I wanted from T-Mobile, and Ibrahim not only helped me…read morefind a plan, but was able to help me maximize my savings to the best of his ability. His customer service was wonderful, and I feel confident that I will be going back to this t-mobile for my next upgrade, or with any future purchases that I might need. He was so helpful, and this store is very lucky to have him as an associate!

Horrible customer service and a waste of time and money I…read moredropped off a laptop to have a screen repair and was given a lengthy wait period to get an estimate. After receiving a text to call back to confirm the estimate without a valid call back number I was told that the claim was denied because I called back the next day after having to search for a working number for this "business." When I expressed concern, the worker hung up on me. Unprofessional and Irresponsible.

Amazing customer service .I went in because Verizon said I needed a new port .The woman at the…read morecounter simply cleaned out my port and told me Happy Holiday. Wonderful surprise and great customer service .Thank you!

I want to thank Best Buy for helping us out with problem we had that the geek squad wasn't able to…read morefix but the manager Adam was able to in 5 minutes. My wife is over the moon. we've always used Best buy for everything from TVs and computers to actually a refrigerator freezer. so just want to say thank you so much! Adam. we will continue to use Best buy because of your service. Cmdr. RE Yantorno

This is one of those situations where you walk in thinking you're doing a normal upgrade and walk…read moreout realizing you just got played. I went to Best Buy in Springfield, PA to purchase an iPhone Pro Max 1TB through the in-store AT&T rep. I was told two things that turned out to be wrong: 1. I was told 1TB was the largest capacity available. Later I found out there's a 2TB option. 2. I was told my iPhone 15 Pro Max trade-in would be worth $1,100 in bill credits. What I actually received was $400. That's a $700 difference. That's not small. That's not "confusing fine print." That's the whole reason people do the upgrade in the first place. I called AT&T and they said I need the same salesman to sign a document stating he gave the wrong value. Seriously? So the fix depends on the person who gave the wrong quote being available and willing to admit it? I drove back to the store to handle it in person and -- surprise -- the salesman wasn't there. The employees who were there (Connor and Dennis) said they couldn't pull up what happened with my account. So I'm expected to trust a system that can take my money, take my phone, and activate my line... but can't display the terms I was sold? This is the second time I've had a problem with an AT&T rep experience, and it's the last. I'm paying off this phone and switching carriers. If you're reading this: do not do AT&T upgrades with a commissioned rep in Best Buy unless you have printed proof of the exact promotion and bill-credit amount before you hand over your phone. Otherwise the promises disappear the moment the transaction is complete.

It's not the store I have a problem with it's the company. Billed me for $285 for nothing, I did…read moreget a phone in the mail plus 3 SIM cards for which I sent back unopened cause customer service was so bad. Forced me to go to a store to prove I'm me, 3 times. I'll never ever do business with T Mobile, sad way to run a company!!!

Refusal to accept buyers remorse at T-mobile store 1915 / Springfield mall PA, Delvin Shaphiro…read more I have bought an Iphone12 (exchange with old Iphone8) and then realized that the 12+ would have been a way better deal, went back to the store and the manager Dalvin Shapiro was basically refusing to accept the deal. They also added insurance without asking for permission and a new line which should have been free, my bill jumped from $280 to $379 , iwth a total of six lines now !!! I am a T-mobile customer since 11 years and the store was affiliated with Executive Cellular Phones Inc. This was my first time bad experience with my provider T-mobile. Please do yourself a favor and try to avoid that store Store 1915 Delvin.ChurchSaphiro3@T-mobile.com 1250 Baltimore Pike Springfield PA 19064 https://www.reddit.com/r/tmobile/comments/ng76k3/refusal_to_accept_buyers_remorse_at_tmobile_store/gyp81au/?context=3