Stopped in to return equipment…read more There is a check in station. I checked in and sat. I was there for 20 min ... 20 too long I heard someone come in and then "can I help you". Whoa... I've been sitting here Turns out you wait in front and they just help you. The girl said "oh we don't always use that. We come up and ask". So frustrating. Why was I sitting there for 20 min and no one noticed. She was nice but leaving me sit there with equipment the table sucked. Ugh.

I had to go in person to have a new phone activated as it was far more complicated than I…read moreremembered. Ramika was absolutely exceptional in her customer service capacity. I was stunned by both her expertise and her patience with me. This human should be recognized by her employer and her example should be an example for her peers. WELL DONE!

My husband and I went to this T Mobile ( Rt 420 and Baltimore Pike). We were taken care by Eric. He…read morelistened to our needs and wants, he was not pushy, was attentive, and had good customer service. He was also patient explaining to us phone futures and plans. For all these reasons I would recommend this store and salesman Eric. The only thing the store did not have the phone I was looking for BUT Eric gave me his phone number to call him directly to coordinate for next week.

I had a great experience here last week. I am shopping for internet for my small business and FiOs…read moreand Comcast weren't practical. I visited this store twice and met with the same associate both times. At my first visit I found out 5G was not available for my office. The associate told me to keep checking and sure enough, the following week I saw 5G was available so I went back to the this store and got set up with a 5G tower. The associate (Greg?-stands at middle desk, back row) got my tower and account all set up, printed out a rebate form, checked to see if I could combine my phone and internet plan for any discounts. The whole process was fast and thorough.

AT&T stores including this one get a bad rep sometimes. And it can be for good reason or bad…read more It's not their fault you broke your phone or you are not ready for an upgrade. What is usually their fault, is that you can't ever seem to get out of there under 90 minutes Last night we went in for a new phone for our son. Chris did a great job of getting us out in just about 40 minutes. Not too bad considering it takes all the time to do the updates and download back up.

I wish I could leave zero stars. This store scams people. I don't understand how they remain in…read moreoperation with so many complaints of deceptive business practice. Like many others in here, I was talked into adding a line when I needed a new phone for my daughter. Javon told me several times that my bill world increase around $30. After I got home I got an email stating the estimated bill would be around $100 more. I called immediately and was told once again that the discount isn't included. Two bills later and my bill is still $80 higher than it was. I've called customer service several times, I went to the store several times and the issue remained unresolved. I'm not even using the added line. I just want it cancelled. AT&T will be losing a long time customer.

Took my Galaxy S21 in for a battery replacement. My battery wouldn't hold a charge. They pointed…read moreout my battery was disfigured and pushing out the back cover. They were correct. I told them about my issues with my charging port - they said they could replace that also. An new phone would be at least $700. Together the repair was $150. After I left I noticed issues with connecting, texting and phone calls if I wasn't on wifi. I went back a couple weeks later. They determined it was the antennae. The antennae was either pushed out of place due to the battery or during the repair. They fixed the antennae at no cost and it's working great. Thank you.

Called these morons for a specific battery. Gave a specific part number and was told they had them…read more Awesome! Then drove 40mins (each way) to find out they indeed did NOT have them. Thanks for wasting my time and gas!

These people know how to fix problems with my phone, I was in a jamb before and the team in Bryn…read moreMawr fixed Going to Springfield next

Had my phone for 4 weeks. Never called me once. I had to call the location repeatedly for…read moreupdates. Finally after 4 weeks was told they can't fix the screen. Took it to Batteries+ and it was done in a few days.

This is one of those situations where you walk in thinking you're doing a normal upgrade and walk…read moreout realizing you just got played. I went to Best Buy in Springfield, PA to purchase an iPhone Pro Max 1TB through the in-store AT&T rep. I was told two things that turned out to be wrong: 1. I was told 1TB was the largest capacity available. Later I found out there's a 2TB option. 2. I was told my iPhone 15 Pro Max trade-in would be worth $1,100 in bill credits. What I actually received was $400. That's a $700 difference. That's not small. That's not "confusing fine print." That's the whole reason people do the upgrade in the first place. I called AT&T and they said I need the same salesman to sign a document stating he gave the wrong value. Seriously? So the fix depends on the person who gave the wrong quote being available and willing to admit it? I drove back to the store to handle it in person and -- surprise -- the salesman wasn't there. The employees who were there (Connor and Dennis) said they couldn't pull up what happened with my account. So I'm expected to trust a system that can take my money, take my phone, and activate my line... but can't display the terms I was sold? This is the second time I've had a problem with an AT&T rep experience, and it's the last. I'm paying off this phone and switching carriers. If you're reading this: do not do AT&T upgrades with a commissioned rep in Best Buy unless you have printed proof of the exact promotion and bill-credit amount before you hand over your phone. Otherwise the promises disappear the moment the transaction is complete.

How do the AT&T reps suck? Let me count the ways…read more I came in to buy my daughter a phone. I've had Verizon for eight years and recently was able to negotiate a price decrease for three lines to $170/month with HBO, Disney/Hulu, Netflix, ESPN, and HBO included. The AT&T rep convinced me that I'd get a much better deal with that carrier, 3 free phones (two of which I didn't even want) with streaming services other than Disney included. He also told me that I would receive a billing discount based upon my employer. He said he looked it up and my employer was enrolled in the program. That is incorrect. Per AT&T customer service, my employer does not participate in this program. I never received the boxes to ship back my old phones and had to spend 45 minutes on the phone arranging for that. Now that Verizon streaming has ended, I contacted AT&T about connection. AT&T does not offer streaming services at all. I went back to the store and the same rep told me that he never said anything about streaming but that AT&T offers Peacock and Paramount. Per the AT&T customer service line, they do not offer ANY streaming services. And I clearly remember him offering everything other than Disney. We discussed this, as I have a grandchild who loves Disney. This representative is either a serial liar or grossly incompetent. Whether this rep is an employee of AT&T or the store, he is selling a service at Best Buy. I will never shop at that store again..

It's not the store I have a problem with it's the company. Billed me for $285 for nothing, I did…read moreget a phone in the mail plus 3 SIM cards for which I sent back unopened cause customer service was so bad. Forced me to go to a store to prove I'm me, 3 times. I'll never ever do business with T Mobile, sad way to run a company!!!

Refusal to accept buyers remorse at T-mobile store 1915 / Springfield mall PA, Delvin Shaphiro…read more I have bought an Iphone12 (exchange with old Iphone8) and then realized that the 12+ would have been a way better deal, went back to the store and the manager Dalvin Shapiro was basically refusing to accept the deal. They also added insurance without asking for permission and a new line which should have been free, my bill jumped from $280 to $379 , iwth a total of six lines now !!! I am a T-mobile customer since 11 years and the store was affiliated with Executive Cellular Phones Inc. This was my first time bad experience with my provider T-mobile. Please do yourself a favor and try to avoid that store Store 1915 Delvin.ChurchSaphiro3@T-mobile.com 1250 Baltimore Pike Springfield PA 19064 https://www.reddit.com/r/tmobile/comments/ng76k3/refusal_to_accept_buyers_remorse_at_tmobile_store/gyp81au/?context=3

I was very comfortable shipping here, even though I'm anxious around people nowadays. The 2…read moreemployees seemed to be good about sanitizing and keeping the store from filling up with people even though the mall was very busy. I left with exactly what I wanted and spent less than I planned, due to some promotions they offered. I've never been to a phone store with people as knowledgeable as Rory, the manager, so if you're shopping for a phone or any other product at&t offers you can't go wrong shopping there.

Amazing customer service! The gentleman who helped us could not have been more helpful --…read moreinformative, providing guidance that clearly privileged our interests over AT&T's. I don't usually post Yelp reviews but I was so impressed and grateful that I felt compelled to do so now.