Same-day review, I went to trade in my device for a newer model and everything was going well. The…read moreemployee who helped me answered all my questions and ultimately helped me choose a finance plan and a iPhone model to upgrade to. During the process, the app stopped working and that same employee notified his manager that I would be coming back in +15 mins to finish the process, while the app was refreshing. I waited and returned to the store with the manager absent and the model that he was holding for me gone. Additionally I was put back on a wait list with 3 customers in front of me, and when the manager reappeared I had let him know I was here previously, I just needed to finish the transaction. He was aware I was returning and dismissed me saying I needed to wait for the people in front of me. Meanwhile he had been helping no one, and the store was closing in 15 minutes. I did NOT purchase the phone, and the unprofessionalism of the store blew the whole transaction.

Julian went out of his way to assist me with an issue I was having with my new phone. The…read moremeticulous manner in which he took a hands-on approach to protecting the case and screen was outstanding. He was also very patient and had a talent in warmly acknowledging everyone in the store without loses focus on the one client he was assisting with unwavering dedication. He definitely went above and beyond and is a gentleman on top of that.

The owner, Joe, called me with a genuine and respectful manner to discuss the situation. He also…read moreshared his intention behind founding the service, and offered a free repair for the broken bezel. I appreciated his sincerity and the way he takes responsibility for his work. During the conversation, he also provided helpful and professional advice regarding my other tech-related concerns. Overall, I felt that he genuinely cares about both the service he provides and the people he helps. Because of this follow-up and support, I am revising my overall experience to a 4-star review. I also hope the company's culture continues to reflect this level of care and professionalism and continues to support both customers and staff. --------------------------------------- Previous review -I brought my MSI laptop to this shop for a lid repair. At the time, there was a small crack on the left side near the hinge, and I was worried it might get worse , but the screen bezel was intact. I was initially told that once the part arrived, they would notify me to bring in the laptop, and the repair would then take about a full day. The part arrived on December 30, 2025, I dropped off the laptop on January 6, and picked it up on January 9. -After I got home, I turned on the webcam to prepare for a meeting, and noticed that the screen displayed a blue image. I contacted the shop immediately. I was asked to bring the laptop back for further inspection, but no explanation was provided regarding the possible cause of the issue. -Since the shop is about an hour away, I asked whether a remote diagnosis could be done first to better understand the situation. I was informed that there would be a charge for that service. At the same time, I looked into common causes of this issue and found that it can result from a protective film not being removed during repair. However, this possibility was not discussed. -If a likely cause had been communicated, it would have helped me better understand whether an immediate return visit was necessary. Without that information, the situation was unclear and required additional time and travel to resolve. -More recently, about four months after the repair, I noticed that the bezel near the hinge has cracked, even though I have been handling the laptop carefully. This area was not damaged prior to the repair. Given that the hinge area is a high-stress point, I am concerned that the repair or reassembly may have contributed to this issue. Overall, my experience was disappointing. While the initial interaction felt welcoming, it was followed by a noticeably self-protective approach when issues arose. Although the repair was completed, I encountered additional problems afterward that required significant time and effort to resolve. Based on this experience, I strongly recommend that others ask detailed questions about the repair process, confirm what testing will be performed, and ensure the device is thoroughly checked at the shop before taking it home. In general, I believe that clear communication and transparency are important in building trust with customers over the long term.

As a former Wall Street and audio/visual technology director for Fortune 500 and 1000 corporations,…read moreI've dealt with a lot of vendors for over 20 years. I can quickly spot great or poor customer service and professionalism. My work was extremely high profile focused on live event production. Very stressful. The staff is sharp, professional and articulate in their communication. I can honestly say I've found "my premier vendor" to service both my personal and professional needs without any worry.

I was looking to upgrade my iPhone 15 pro to the new iPhone 17pro. I was told that everything is…read moredone through the tlife app. I try to upgrade and they tell me I need permission from the account holder. I did that and then they tell me I can't upgrade because I have a past due balance of 145$. I paid the past due balance. they tell me I can't upgrade because I have 4 more payments left on the iPhone 15pro. I paid 208$. Im upset they forced me to pay the remainder of the phone because it'll just be added to the new phone credit. then they tell me they need additional 145 for the taxes and activation fee. Paid all this money just for them to sell me a AT&T carrier locked phone. I called tech support and gave them all the IMEI information they needed to try and fix the issue but nothing worked. All for them to tell me that I need to exchange the phone. I couldn't exchange the phone straight up. I have to return it first then wait 3 days for my payment just for them to take the 145 again.

Gladys was very helpful, knowledgeable and willing to go out of her way to assist. She was honest,…read moretransparent and very patient with all my questions. She did not resort to fearmongering and clearly explained why certain technological outcomes were not being achieved and what the solutions were. She did not make promises that could not be kept and proposed what comes "beyond" the interventions. Her unconditional manifestations of goodwill cannot go unnoticed, and I was not asked to write any review. I respect her anything but egotistical stance.

For any business owner , high-quality and timely work of the secretary is the part of success. I…read moreneeded a few months to decide and change the phone service to Improcom. I am satisfied with the quality of service and technical support.

The moment my numbers were transferred to Improcom Global Telecom there were no more issues with…read morethe phone system. Switching was sooooo simple! We just became free from *&%@(^!. Thank GOD! I would rate this company 5 perfect stars for every category sound quality, reliability, features, customer service and yes absolutely the price! For the amount I pay each month, I am really happy.

We are a small company of about 10 ppl and we moved and had Master Telecommunications set-up our…read morephone systems and paging system for 2 of our warehouses. Mr. Vadim was very pleasant to work with. His customer service is amazing. Even the after service. I definitely recommend Master Telecommunications.

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