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    T-Mobile - For Yelp Shopping Ads

    5.0 (1 review)

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    T-Mobile Authorized Retailer

    (16 reviews)

    $$$

    A bunch of kids acting like you're a bother…read more I went to go pick up a replacement phone because my phone would only connect to Wifi. It would at times connect to a mobile network, but it never worked properly for long. The associate is rude (because i'm writing this in the middle of our transaction). Won't make eye contact, and is very short with questions, and replies. He didn't explain anything and just assumed I wanted him to transfer info from one phone to another, which I didn't. He goes through the process of connecting my service and then transferring my content without asking, just to say it'll be 4 hours. He didn't explain anything and i just stood there watching him click buttons and drag my new phones camera lens along the countertop. Which is another thing that annoyed me. He kept dropping my new phone out of the box onto the countertop and dragging the lens around as he picked it up and put it down. I even moved it from the table and placed it on top of my case, just for him to take it off start dragging it around again. I'm already having a terrible day and then this kid wants to be a jerk. Now I have to wait 4 hours for every video in my phone to transfer, when I could've told him I didn't need them or want them on the new phone. His manager I guess chimed in when I told him I didn't need him to do it, it was already too late, and he came in well after we started the transaction, and came off as just as rude. They seem to not want me to get ahold of my old phone as if i'm going to take it. I've already had a long drawn-out time with t-mobile just trying to get a new phone. I guess it's only right that these clowns be the final battle. We tried to just get them to ship it to our home, and have us return the old phone like we have in the past, but the agent didn't give us the option, and said it was too late when we brought it up. So now i'm stuck with this goofy kid Gio that has an unnecessary attitude, and I have to go back by closing to get my phone, when i could've gotten that transfer time under 20 minutes had he made any effort at offering even a little customer service. After going back to pick up my new phone it was more of the same. I don't know what this kids problem is but he's definitely not the first person you want interacting with your customers. He asked me to unlock my old phone so that he could delete it, so I unlocked it and factory reset it. He seemed irritated, but it's not like I was going to unlock it and leave him with access to all my information. This is exactly why I left t mobile for sprint all those years back, I hate the fact that I'm right back with t mobile again. I had just received some devastating news right before I walked into this store, and to have to deal with some bratty kid over nothing was not what I was hoping for. Lord give me strength...

    On Feb 2nd, I walked in just to see if the line I already have on my account that I keep suspended…read morecould be added to my iPad, in which I already own. Brett messed my lines up by suspending one that was active then restoring it and activating the line that was suspended it and re-suspending it. While he was doing all of this, he began talking about his s/o and child and was able to finesse me to give him my ID. His venting session went on for about 30 minutes. I was under the impression that he was still just restoring my lines that should have never been touched. however he was adding a tablet as well as a brand new line. I remember him asking me if I wanted a free tablet and me telling him no because I already have a hotspot and iPad, just wanted to use my unused line. I did not realize til April. When trying to have the problem rectified on his end. He told Rachel to comp me $30, however she only added $10 while I was charged $31 plus tax for his recklessness. He then went on to call the police on me, during a second visit in which Gio told me the day before his hours were 10-4. But he was still there after 4(which is when I arrived to avoid him), and lying about not having the document I was requesting in the store. I will continue pursuing this issue because it should never happened and should not have been so escalated by a manager for his wrongdoing. I emailed the DM James Clark however through their old colleagues, I found out this is something they commonly do.

    T-Mobile - For Yelp Shopping Ads - mobilephones - Updated September 2026

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