Great atmosphere Vicky was amazing ! Her Patience was great overall great experience with this team…read moreby ritche station next to the navy yard RECOMMEND THIS VERIZON TO EVERYONE #CollectedConsciousMediaLLC #itsadocumentary

I have always gone to that location for years when I purchase a new phone and always have a good…read moreexperience. But, on August 25 2026 I went there to get my old phones information transferred to my new phone and the young lady that helped me looked like she was doing that. When I got home and wanted to use my phone I found that my pictures, emails and most importantly my phone, nothing was transferred. It is my fault for not checking to make sure everything was good before I left. She charged me $40.00 and I did not ask for a receipt. Dumb, I know. Just make sure if you go there to make sure everything works before you leave. I called Verizon and they took care of me. Like I said I have always gone there for years with no problem. I guess it's a first time for everything.

I went to AT&T to pick up my online order for an iPhone without activation because I like to…read moreactivate my phones myself. Why did it take me 45 minutes to pick up an online order? There was only one sales rep working and he told me it's going to take at least 10 minutes to open up a safe to hand me my phone. Now I don't know if it's this particular location that sucks or if it's the Capitol Heights area, which is completely dirty ghetto and attracts the wrong crowd that did it, but I completely blame myself for traveling to PG County to pick up a phone. Don't come here. Find another location unless you have a lot of time on your hands to wait

I came in about 15 minutes before closing to get a new iPhone. I thought I was arriving an hour and…read more15 minutes before closing, but it turned out the hours on google for this location were incorrect. When I walked up to the door, the door was locked and the sales rep looked hesitant to open the door. I knew what I wanted and I didn't think it was going to take long, but it did. The rep was helping someone when he finally let me in, and I was next. I asked about the Pink Iphone 16. I wanted to pay off the phone I had and buy the pink iphone. Apparently, ATT doesn't let you pay for your iPhone flat out. They require you to finance it. So that's what I did. As he was helping me, he stopped to help 2 other folks who had come in. He had to unlock the door for each of them as well. Someone finally asked why the door was locked and he said "because he was there alone." I feel like they should have 2 people there at all times if that is a true concern for employees. After finishing with the other customers, he returned to me. He complained about iphones about 10 times because for some reason he couldn't get the transfer to start. After pushing a bunch of buttons a bunch of times he decided he had broke the new phone. He then had to return it and sell me a new one. I was charged the taxes, they were returned, and then he rung me up again. In all it felt very rushed and panicked and that caused errors to be made--leading to additional required time.

I had a great experience with this repair shop. I originally brought my laptop in because the hinge…read moreneeded to be repaired. When I got it home, I experienced an issue with Windows not loading properly, so I took it back the next day. They honored their 90-day warranty, immediately looked into the problem, and determined that I needed a new hard drive. What I really appreciated was that they were able to access and recover my files. I personally saw my information being downloaded before they installed the new hard drive, and they are transferring everything back onto my laptop. That gave me peace of mind because I was definitely concerned about losing my files. Things don't always go perfectly with technology, but customer service is shown in how a business handles a problem when one comes up. They took care of the issue, stood behind their work, and made sure my data was preserved. I truly appreciate that kind of service and would recommend them.

Great experience with these guys always been with them about 4yrs.never stear me wrongread more

I scheduled a 1PM appointment but I was seen earlier at NOON. My keyboard wasn't working after a…read moreWindows update. The tech promised an update by 3PM at the earliest. The good news - my device was fixed by 1:45PM. My rep was professional, productive, efficient and communicative. Highly recommend! Highly recommend! Highly recommend!

Stay far away! Our 16yo needed his front screen and back case repaired for his iPhone 15. He went…read morefor his appointment and was told the repair would be $550, for a repair that is published and confirmed at BestBuy for $359. They say they match competitor's pricing but that's a lie. We did not accompany our son since he is perfectly capable of doing this on his own, but they were clearly trying to take advantage of him. Needless to say, he walked away. Everyone else should too.

I brought in my ps5 to get looked at for a hdmi problem it was working perfectly with the power…read moreturning on , I was told it'll be done in about an hour in a half I left it for 2 hours I called to get a check up on my system they told me it wasn't the hdmi port and couldn't find the problem I didn't get charged nothing at the counter but once I took my ps5 home it won't turn on nor have a any type of power connection , before I took it in all that was wrong was a no signal connection from the ps5 to the tv now it won't even turn on and they didn't fix nothing horrible service. Don't come to this place

The only reason why so many people have given these folks, a five out of five is because right on…read moretheir counter. It states that if you give them a five out of five on yelp that they will give you a gift usually the gift is something stupid like a phone cover I had them put a new battery in my phone and the dude couldn't put the phone back the way it was. The iPhone button didn't work. I had to use accessibility features in order to even use the phone it was a good thing that I was getting a new iPhone the following week or else I would've been in big trouble. I would talk about the shenanigans that went on with a owner of the store and how he lied, but I won't bother Spend the money on a reputable company to put a battery in your phone. You've been warned.

Don't let them do any repairs on your! I took my phone here…read moreto have my screen replaced because it blacked out. As he was fixing my phone he cracked the back of my phone never told me he cracked the back, instead he puts the phone back in the case never said nothing. I didn't check the phone until couple of days later when I went to buy a new case I noticed the back was cracked he refused to give me management number don't take your phone or iPad there. Poor customer service.The guy that cracked my phone had jacked up teeth in his mouth don't trust him to fix your phone.

I absolutely do NOT recommend. I accidentally dropped my phone while exiting my car, and cracked…read moreone of the camera lens on my iPhone 13 Pro, which caused the view finder to be blurry and lose focus - brought it in on 3/17/2022 for a replacement lens and the man behind the service desk analyzed my phone and guaranteed that he had the correct lens to replace the broken one. Needless to say, once I received my "repaired" phone, the "replacement lens" was entirely a different color and slightly larger than the rest. I attempted to take a picture, and while the lens was repaired, the view was still blurry and the lens was unable to properly adjust its focus. The man who repaired my phone then tried to convince me that issue was indeed corrected, and proceeded to show me that the focus was clear once you place the phone on .5 view versus the default 1x view. I told him that his repair did not properly solve the issue with my phone, and he proceeded to say "Well you didn't ask me about the view. You just wanted the lens repaired" - while this might be true, the problem here is that instead of being a genuine and honest salesman, he proceeded to take my $26.50 non-refundable payment to provide a solution for a problem that he KNEW he couldn't fix. Not to mention, replace the lens with an oversized lens of a completely differently color. Consequently, I asked him to remove the faulty lens from my phone and restore it to the condition it was when I initially brought it in, so that I can proceed with requesting a replacement from the Apple Store. Casing point - if you're looking for a quick fix to your phone, be advised that all of their replacement parts are faulty and will deem your phone out of warranty for future repairs through your authorized retailer. Trust me: this is the second time I've been scammed by these folks (shame on me), and ended up STILL having to visit the Apple Store to pay more so I KNOW. #BEWARE

So not sure why they have 4.9 star reviews on google!!!! I'm…read morethinking maybe their friends and family left them?( ironically all 5 star reviewers ONLY have 1 total review in google map and it's for them)so legit I went there only because of their reviews the guy said he will give me 1 month warranty if anything ha ppens. I took my 6 month old ipad their because I cracked the screen I come home and see that there are tons of dust under my screen. So many He says that's very normal He said he can replace it but if it breaks I have to pay another 127$ There was a guy there that he fixed his iPhone screen 1 week ago, his screen was peeling off from the corner and he was like you dropped it. I had to step in and was "are you serious???" This screen has no damage whatsoever It's peeling from the sides how he can even drop it like that. When he had other customers he said I definitely give you some refund to show you I'm sorry. But as soon as they left he said it's not my policy to give any refund Honestly if showed that he was sorry I was really ok for not leaving a bad review since it's a small business. Some parts of iPad is completely non functional Don't go here It's a scam I'm going to contact my credit card company and dispute this!

Great store, the customer service is outstanding. They are aware and practice social distancing…read morewhich is important. The cost is alot better then the two other stores that are within a mile of its location. You can't find a better business in the area for this need and at this time.

The customer service is lacking here. Was here on a Saturday afternoon. No one to greet us, no…read moresigns.... The assistant manager guy was walking around not greet or assuring those of us who we're waiting 30 plus minutes that we would be token care of soon. Sigh you disappoint sir...

You might as well wait for the next model phone to come out while ur at this location. Your wait…read morewill be shorter. I aged 3 years waiting here.